I've never heard a HDD sound like this, is this right?

[Guest BurnsCrazysoft]

 

 

 

Hi Guys,

 

Long time lurker, first time poster.

 

I recently got a new 16TB Enterprise drive for my home server, but it's... really loud. like, you can hear it reading/writing from across the room and it is often louder than the TV. There's an unusual grinding noise that seems to start really loudly when its reading or writing. I've never had an enterprise, HAMR or multi-platter drive before though, so maybe it is normal and I need to get used to it?

 

EDIT: It's a WD Ultrastar HC550 P/N 0F38462

 

I've contacted WD support and their chat support is unable to listen to it, and I purchased the drive through Scan.co.uk who have asked me to run crystaldisk info, seatools and send thjem the results, they're all normal because the drive hasn't overheated or been dropped. It didn't seem to complete the seatools long self test? it got to 10% after 15 minutes and then sat there for over an hour while I watched Multiverse Of Madness. Scan raised an RMA but didn't confirm if they think it's faulty, so they may just "test" the drive and ship it back to me.

I've attached some audio and a video of the drive. I think it's way more than just normal operation, but I thought I'd get a second opinion before I pay an extra £25 for WD's advanced RMA.

 

Thanks for your help,

Burns

 

[AdamBGames]

11 minutes ago, BurnsCrazysoft said:

 

 

 

Hi Guys,

 

Long time lurker, first time poster.

 

I recently got a new 16TB Enterprise drive for my home server, but it's... really loud. like, you can hear it reading/writing from across the room and it is often louder than the TV. There's an unusual grinding noise that seems to start really loudly when its reading or writing. I've never had an enterprise, HAMR or multi-platter drive before though, so maybe it is normal and I need to get used to it?

 

EDIT: It's a WD Ultrastar HC550 P/N 0F38462

 

I've contacted WD support and their chat support is unable to listen to it, and I purchased the drive through Scan.co.uk who have asked me to run crystaldisk info, seatools and send thjem the results, they're all normal because the drive hasn't overheated or been dropped. It didn't seem to complete the seatools long self test? it got to 10% after 15 minutes and then sat there for over an hour while I watched Multiverse Of Madness. Scan raised an RMA but didn't confirm if they think it's faulty, so they may just "test" the drive and ship it back to me.

I've attached some audio and a video of the drive. I think it's way more than just normal operation, but I thought I'd get a second opinion before I pay an extra £25 for WD's advanced RMA.

 

Thanks for your help,

Burns

 

 

Thats normal, thats the sound of the read head moving, you have a 16 TB drive, thats a lot of platters it has to scrub through. Enterprise usually dont care about noise as this will be in a data centre.

[Guest BurnsCrazysoft]

I guess I was mostly worried about the scratching sounds, but it is really loud. This PC lives next to my bed as my plex server, so if it is normal, I'm going to need to find something to mute it, that PC was completely silent beforehand and now it'll keep me awake.

 

Any recommendations?

[StDragon]

Perfectly normal.

[AdamBGames]

11 minutes ago, BurnsCrazysoft said:

I guess I was mostly worried about the scratching sounds, but it is really loud. This PC lives next to my bed as my plex server, so if it is normal, I'm going to need to find something to mute it, that PC was completely silent beforehand and now it'll keep me awake.

 

Any recommendations?

As I said, it's an enterprise drive, these are expected to be in a data centre, which, from my own experience, is a LOT louder lol. My only suggestion would be sound proofing foam, but realistically that wont do much.

[Robchil]

put your homeserver in an isolated cool room in the basement.. if you have one.