PC Randomly powering off

[JamesHewitt]

So I am playing Hogwarts Legacy, tons of boxes around me so I try setting them all on fire for funny at once, PC instantly black screens and reboots.

 

This happens every single time. Also happens on some other games I assume during high intensity moments.

 

I put the frame limit at 60, got further but same end result 

 

I am at a bit of a loss into what could be happening. However recently I noticed it takes a lot longer for my PC to post and even start to boot. 

 

Do you think the PSU might be on the way out?

 

 

 

[--SID--]

What are the full system specs includes the brand and model of the PSU?

[JamesHewitt]

18 minutes ago, --SID-- said:

What are the full system specs includes the brand and model of the PSU?

x470 Crosshair VII Hero Wifi

5900x

32gb 3200mhz

3080 Strix OC 10gb

850W Corsair HXi Plat ( 5 years old )

 

[JamesHewitt]

Took this video

 

No bluescreen, all my fans, anything in USB etc stop. Then it reboots. 

 

 

[johnno23]

boot times I would not regard as in any connected to the PSU ability to deliver the required voltages.

It might be a simple case of running some tools to check that the actual OS is healthy and not bogged down with items.

I would start with some basic Windows maintenance. Clean out old log files space being used for items no longer used or needed ewtc. Also make sure that things that over time were downloaded installed and later unistalled etc. Just make sure that start up items are under control..So many apps like to install a check for updates on boot etc. those kind of items can clog the system at boot dramtically reducing boot times.

Also background apps etc can have influence on a games performance so try using the game settings within windows as it may help as it reduces the background apps allowing for less interference with the gaming experience overall.

[JamesHewitt]

Just now, johnno23 said:

boot times I would not regard as in any connected to the PSU ability to deliver the required voltages.

It might be a simple case of running some tools to check that the actual OS is healthy and not bogged down with items.

I would start with some basic Windows maintenance. Clean out old log files space being used for items no longer used or needed ewtc. Also make sure that things that over time were downloaded installed and later unistalled etc. Just make sure that start up items are under control..So many apps like to install a check for updates on boot etc. those kind of items can clog the system at boot dramtically reducing boot times.

Also background apps etc can have influence on a games performance so try using the game settings within windows as it may help as it reduces the background apps allowing for less interference with the gaming experience overall.

ran SFC /scannow, fixed some stuff but issue is still there.

 

I've deleted and reinstalled all Mobbo / CPU chipsets etc. 

 

It's a pretty recent install of windows, no additional bloatware.

 

[johnno23]

Oh well...but I am still hesitant to just blame the PSU.

My windows 11 also at times during games will randomly reboot but not a repeatable issue. Just random maybe once a month or so and I simply balme the windows software as I have experienced that windows likes to disrupts things with its contant calling back to base for updates whatever.

Most of my random reboots were solved the moment i switched off automatic updates.

I now have manual only so it never checks unless I open settings and tell it to check..however I recently had an issue with Nvidea doing the same thing. randome reboot and discovered my latest driver updates had also installed an auto check...unasked for but these days companies use software to just install what they feel is best and the user is totally ignored.

[191x7]

36 minutes ago, JamesHewitt said:

x470 Crosshair VII Hero Wifi

5900x

32gb 3200mhz

3080 Strix OC 10gb

850W Corsair HXi Plat ( 5 years old )

 

Latest mbo bios?

Chipset drivers downloaded from AMD? (not downloaded from Asus!)

Latest GPU vBios?

[johnno23]

If you have access to another PSU then no harm in swapping them out to just see if the issue is repeateble but not everyone has an extra PSU just lying around.also I think 5 years for an 850W Corsair HXi Plat ( 5 years old ) is not really old...those things can live way past the warranty periods. I still have an old GS 600 from Corsair that was used with my Intel Core i5-760 was a desktop processor with 4 cores, launched in July 2010 that PC still runs to this day

 

[JamesHewitt]

4 minutes ago, 191x7 said:

Latest mbo bios?

Chipset drivers downloaded from AMD? (not downloaded from Asus!)

Latest GPU vBios?

yes to all

[JamesHewitt]

12 minutes ago, johnno23 said:

Oh well...but I am still hesitant to just blame the PSU.

My windows 11 also at times during games will randomly reboot but not a repeatable issue. Just random maybe once a month or so and I simply balme the windows software as I have experienced that windows likes to disrupts things with its contant calling back to base for updates whatever.

Most of my random reboots were solved the moment i switched off automatic updates.

I now have manual only so it never checks unless I open settings and tell it to check..however I recently had an issue with Nvidea doing the same thing. randome reboot and discovered my latest driver updates had also installed an auto check...unasked for but these days companies use software to just install what they feel is best and the user is totally ignored.

It has BSOD' a few times but so fast I wasn't able to even see the writing.

 

Since doing the repair it's stopped that but still cuts out.

 

I limited my frames to 60 and it didn't stop the error however it got further.

 

That's why I'm thinking the power spike during intense moments is crashing it. No BSOD, all USB and fans stop. It's not a windows crash but the PC itself.

 

And for sure, this PSU has been outstanding and I've made older ones which are still alive. I just think I've got unlucky and this one has finally kicked the bucket.

[johnno23]

sounds like pure bad luck then.. I just hope that if you buy a replacement PSU that the issue is solved and not that you buy one and still have an issue. if you can borrow a PSu from somewhere to at least check that it works would be good but maybe you dont have that option?

[JamesHewitt]

2 minutes ago, johnno23 said:

sounds like pure bad luck then.. I just hope that if you buy a replacement PSU that the issue is solved and not that you buy one and still have an issue. if you can borrow a PSu from somewhere to at least check that it works would be good but maybe you dont have that option?

Forgot I also have this plug which tells me the power usage. If you watch the above video, this is what happens in that moment.

[johnno23]

but 166 watt is not exteme ? even a sudden spike of that nature the PSU should handle that ok? maybe a dodgy capacitor and the spike is draining the ability to compensate too fast so it shuts down as a safety measure ?

Guess work on my part of course. only sure way to know is swapping out the PSU but I am just cuatious about saying go buy a new one...decent PSU's are not cheap.

[RollyShed]

57 minutes ago, JamesHewitt said:

No bluescreen, all my fans, anything in USB etc stop.

The first thing I do is remove the PSU and take its covers off and visually check capacitors and see if any have bulged tops. I would also check capacitors on the motherboard as the board I was using a year ago had a bad capacitor causing intermittent stoppages.

[johnno23]

Error 7403 occurs when the Threshold Manager tries to use a database and execute a stored procedure and access is denied. The procedure is not executed.

This event is logged when the server did not register with DCOM within the required time-out period. An error condition may have resulted from a problem in the application's code. Report the event message to the application developer so that the developer can debug and fix the application thats the 10010 code

just thought i would post these as that is why I was leaning towards an issue with windows not the PSU in my 1st post??

 

the 10010 might be from Hogwarts as people are talking about it having some issues and bugs ??

[JamesHewitt]

6 minutes ago, johnno23 said:

but 166 watt is not exteme ? even a sudden spike of that nature the PSU should handle that ok? maybe a dodgy capacitor and the spike is draining the ability to compensate too fast so it shuts down as a safety measure ?

Guess work on my part of course. only sure way to know is swapping out the PSU but I am just cuatious about saying go buy a new one...decent PSU's are not cheap.

that's the lowest. it dropped from 600w to that and reboots.

[JamesHewitt]

4 minutes ago, RollyShed said:

The first thing I do is remove the PSU and take its covers off and visually check capacitors and see if any have bulged tops. I would also check capacitors on the motherboard as the board I was using a year ago had a bad capacitor causing intermittent stoppages.

I am not comfortable disassembling a power supply, especially if it's possibly faulty.

[JamesHewitt]

3 minutes ago, johnno23 said:

Error 7403 occurs when the Threshold Manager tries to use a database and execute a stored procedure and access is denied. The procedure is not executed.

This event is logged when the server did not register with DCOM within the required time-out period. An error condition may have resulted from a problem in the application's code. Report the event message to the application developer so that the developer can debug and fix the application thats the 10010 code

just thought i would post these as that is why I was leaning towards an issue with windows not the PSU in my 1st post??

That's fair however I've had 3 games crash in similar manners now. Therefore I wouldn't blame the games but something else, hence PSU

[johnno23]

the psu you dont need to tinker as such...quite often 4 screws and the the cover will slide off. Just look at the capacitors and if you see one that is deformed then you will know enough. An electronics shop could replace it for you but at 5 years old it is more sensible to just replace the PSU and know that you have a warranty of several years going forward.

[--SID--]

5 hours ago, JamesHewitt said:

I am not comfortable disassembling a power supply, especially if it's possibly faulty.

You don't have to on a 5 yo Corsair HXi. This thing is still under warranty. The only thing you can do with the PSU is to test with a different unit.

6 hours ago, JamesHewitt said:

32gb 3200mhz

What's the brand and model of this RAM?

[RollyShed]

7 hours ago, JamesHewitt said:

I am not comfortable disassembling a power supply, especially if it's possibly faulty.

If you are going to replace the PSU, you need to undo 4 screws, unplug all the plugs and remove it from the case.

 

To do a check, now that it is out, and as said, usually 4 screws and take the cover off. Now a visual check. Put the cover back on and and either get it repaired if you saw something that looked wrong with it or chuck it and replace it.

 

Some of us know what we are doing and replace faulty parts but that's those who do know what they are doing and have probably been doing for decades (myself, probably 4 decades?).