Brand New PNY RTX 4070 Ti stuck at 825 MHz - I've tried everything

[JerryLG]

Hello everyone! I need some help here!
A few days ago I bought off of Amazon a PNY 4070 Ti. Thing is, it just won't go past 825 MHz, therefore having terrible performances. Benchmarks, Games, whatever I throw at it, stuck at 825 MHz.

Here's what I've tried so far:

- Reseating the GPU

- Plugging the GPU with a single cable to the nVidia adapter

- Plugging the GPU with two cables to the nVidia adapter

- Setting all energy savings (nvidia and windows) to max performance

- uninstalling drivers with DDU

- installing drivers manually

- installing drivers via geforce experience

- fresh install of W10

- fresh install of W11

 

Everytime the same result, on superposition benchmark I get around 7 frames in 4k, which is pathetic. My config is as follows:
Mobo: B550 Aorus Elite V2 Rev 1.2

CPU: Ryzen 5600

RAM: Kingston Fury 3600C17 2x8

PSU: iTek GF750 Evo

 

One thing I've noticed is that if I load up GPU-Z, the only tracking I can see is the temperature and current clock. Everything else appears to be offline.

I'm considering sending it back to Amazon, looking for solutions in the meantime (as Amazon would just refund, rather than send another one, but I've got it for cheaper than current price)

Thanks, hoping some genius has some idea I didn't think of

[Coaxialgamer]

Send it back. You've done basically everything a sane person should be expected to do.  GPUs being stuck at certain (low) frequencies is sometimes a sign that they're broken in some fashion (my old 2080 had a similar issue), and its certainly nothing you want to have hanging over you when we're talking about an 800$ GPU.

[Middcore]

Return it. 

[JerryLG]

Amazon right now won't send a replacement for now (maybe it's out of stock?), only a refund. Not looking for a refund right now, so I can wait a few days if it comes back in stock. In the meanwhile I'm trying everything. Definitely a refund will be my last resort, so I'm not too worried. I have a 3060 meanwhile, so I'm kinda covered

[lowpassfilter]

On 2/8/2023 at 2:02 PM, JerryLG said:

Hello everyone! I need some help here!
A few days ago I bought off of Amazon a PNY 4070 Ti. Thing is, it just won't go past 825 MHz, therefore having terrible performances. Benchmarks, Games, whatever I throw at it, stuck at 825 MHz.

Here's what I've tried so far:

- Reseating the GPU

- Plugging the GPU with a single cable to the nVidia adapter

- Plugging the GPU with two cables to the nVidia adapter

- Setting all energy savings (nvidia and windows) to max performance

- uninstalling drivers with DDU

- installing drivers manually

- installing drivers via geforce experience

- fresh install of W10

- fresh install of W11

 

Everytime the same result, on superposition benchmark I get around 7 frames in 4k, which is pathetic. My config is as follows:
Mobo: B550 Aorus Elite V2 Rev 1.2

CPU: Ryzen 5600

RAM: Kingston Fury 3600C17 2x8

PSU: iTek GF750 Evo

 

One thing I've noticed is that if I load up GPU-Z, the only tracking I can see is the temperature and current clock. Everything else appears to be offline.

I'm considering sending it back to Amazon, looking for solutions in the meantime (as Amazon would just refund, rather than send another one, but I've got it for cheaper than current price)

Thanks, hoping some genius has some idea I didn't think of

Hi, I just having the same issue after switching 1080ti to 4070ti. After searching through the internet, this specific "825 Mhz" was caused by the PCIE issue. The others and I happen to use PCIE gen 3 extension cable, and after setting the PCIE to gen 3 in bios, everything goes back to normal. 

[NeoMatrixJR]

On 8/13/2023 at 7:40 PM, lowpassfilter said:

Hi, I just having the same issue after switching 1080ti to 4070ti. After searching through the internet, this specific "825 Mhz" was caused by the PCIE issue. The others and I happen to use PCIE gen 3 extension cable, and after setting the PCIE to gen 3 in bios, everything goes back to normal. 

Finding this just saved me from the exact same issue. Same card with gen3 riser in SSUPD case.