UPDATED: Pc keeps crashing: whea_uncorrectable_error

[Thomas3]

Hi guys and Girls,

 

English isn't my first language so please excuus grammer and spelling mistakes.

 

 

For about a month my pc keeps bluesrcreening with the code: whea_uncorrectable_error.

 

I have already tried everything i could find online but here is a list:

 

-off and on

-off and power off and then on

-googling

-reseating ram

-start with nothing but cpu, ram and videocard plugged in.

-reseating aio for potentiel cpu over temp issues.

-fresh windows install

-remove old software

 

And some other small things.

 

My specs are:

-amd ryzen 7 5800x

-rog strix x570-e gaming

-msi gaming x trio rtx 3070

-2x gskill aegis ddr4 16gb 3200mhz

-samsung 980 pro 1tb

-toshiba 1tb hdd

-lian li galahad aio 240

-corsair 4000d airflow

 

[RiffTheRaff]

When a BSOD is showing windows is creating a crash dump file that should be stored as c:\windows\memory.dmp or in folder c:\windows\minidump (depending in windows settings).

There is a post on How to Analyze Memory Dump Files (.dmp) in Windows 10 (helpdeskgeek.com) how to analyse a dump file that is created while a BSOD.

Maybe there are more than one dmp file in the folder c:\windows\minidump then you can check all the latest dump files and see if it is always the same driver or program that is causing the problem.

 

[Thomas3]

On 1/8/2023 at 11:20 PM, RiffTheRaff said:

When a BSOD is showing windows is creating a crash dump file that should be stored as c:\windows\memory.dmp or in folder c:\windows\minidump (depending in windows settings).

There is a post on How to Analyze Memory Dump Files (.dmp) in Windows 10 (helpdeskgeek.com) how to analyse a dump file that is created while a BSOD.

Maybe there are more than one dmp file in the folder c:\windows\minidump then you can check all the latest dump files and see if it is always the same driver or program that is causing the problem.

 

it was gone for a while after i updated my BIOS but now its back.

 

This is what i find in the dumpfile:

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2655

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 6728

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 312

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2494

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 105

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x124

    Key  : Bugcheck.Code.Register
    Value: 0x124

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Timestamp
    Value: 2022-05-06T12:50:00Z

    Key  : WER.OS.Version
    Value: 10.0.22621.1


FILE_IN_CAB:  012623-13640-01.dmp

BUGCHECK_CODE:  124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffcb8ac33d7028

BUGCHECK_P3: bc800800

BUGCHECK_P4: 60c0859

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  VoiceControlEngine.exe

STACK_TEXT:  
ffff9181`d41a5938 fffff801`19af473b     : 00000000`00000124 00000000`00000000 ffffcb8a`c33d7028 00000000`bc800800 : nt!KeBugCheckEx
ffff9181`d41a5940 fffff801`181a10c0     : 00000000`00000000 ffff9181`d41a5a19 ffffcb8a`c33d7028 ffffcb8a`b78f12c0 : nt!HalBugCheckSystem+0xeb
ffff9181`d41a5980 fffff801`19bfeabf     : 00000000`00000000 ffff9181`d41a5a19 ffffcb8a`c33d7028 00000000`00000040 : PSHED!PshedBugCheckSystem+0x10
ffff9181`d41a59b0 fffff801`19af616a     : ffffcb8a`c3358900 ffffcb8a`c3358900 ffffcb8a`b78f1310 fffff801`199bf74a : nt!WheaReportHwError+0x38f
ffff9181`d41a5a80 fffff801`19af65b5     : 00000000`0000000f ffffcb8a`00000003 fffff389`cae81000 fffff389`cae88000 : nt!HalpMcaReportError+0xb2
ffff9181`d41a5bf0 fffff801`19af6454     : ffffcb8a`b78f7b40 01d91221`00000000 ffff9181`d41a5e00 01d91221`00000000 : nt!HalpMceHandlerCore+0x12d
ffff9181`d41a5c50 fffff801`19af58e6     : ffffcb8a`b78f7b40 ffff9181`d41a5ef0 00000000`00000000 00010018`0000005a : nt!HalpMceHandler+0xe0
ffff9181`d41a5c90 fffff801`19af807b     : ffffcb8a`b78f7b40 01d91217`f802c7e7 01d91217`f802c7e7 00000000`00000000 : nt!HalpHandleMachineCheck+0x96
ffff9181`d41a5cc0 fffff801`19b5adf9     : 00350045`0035020c 007e0031`00350039 004c0048`002e0032 00000000`00000053 : nt!HalHandleMcheck+0x3b
ffff9181`d41a5cf0 fffff801`19a3ad3e     : 00010018`0000006e 001a0000`0002e4ce 01d91217`f802c7e7 01d91217`f802c7e7 : nt!KiHandleMcheck+0x9
ffff9181`d41a5d20 fffff801`19a3a953     : 00000000`00000010 00000000`00000000 ffffcb8a`c3773dc0 ffff9181`d41a5ef0 : nt!KxMcheckAbort+0x7e
ffff9181`d41a5e60 fffff801`19a3ef4f     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x2d3
fffff389`cae87288 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memcpy+0xf


MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_0_AuthenticAMD_MEMORY__UNKNOWN_FATAL_IMAGE_AuthenticAMD.sys

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b0905187-9dbc-d607-4dc5-8630b9eddb7f}

Followup:     MachineOwner

[RiffTheRaff]

You can see in the memory dump that the process that caused the crash is "VoiceControlEngine.exe". I would try to stop this process first and see if the problem goes away.

VoiceControlEngine.exe seems to be part of MSI Control Center.

I would suggest that you completely uninstall MSI Control Center and check if the problem still occurs.

If you don't want to install MSI Control Center you can also try only to disable "MSI_VoiceControl_Service" in services.msc.

 

[Thomas3]

i have unistalled the software, i will let you know if it happens again.

Thanks very much for the help so far

[Thomas3]

i have checked the other 3 dump files and twice it was chrome and once it was voicemod.

 

so maby it is not program related?

43 minutes ago, RiffTheRaff said:

You can see in the memory dump that the process that caused the crash is "VoiceControlEngine.exe". I would try to stop this process first and see if the problem goes away.

VoiceControlEngine.exe seems to be part of MSI Control Center.

I would suggest that you completely uninstall MSI Control Center and check if the problem still occurs.

If you don't want to install MSI Control Center you can also try only to disable "MSI_VoiceControl_Service" in services.msc.

 

 

[RiffTheRaff]

Is the IMAGE_NAME always "AuthenticAMD.sys"? Then you should look for newest AMD Chipset driver version. 
Run a memory diagnostic with "windows memory diagnostic" app.

[RiffTheRaff]

Maybe disabling fast startup can help like described in following article: Fix AuthenticAMD.sys BSOD Blue Screen Error in Windows 10 or 11 (howto-connect.com)