Motherboard RMA

[alistairw]

Hi!

 

Tried to RMA my board with vendor, but they have refused it due to “accidental damage”. I carefully fitted the motherboard and informed them that there were issues a few hours after delivery. 

 

Motherboard was then carefully removed from the case and put back in the box.

 

The comments from them were: “the motherboard has been found to have damage across some of the PCB traces on the rear of the board, as well as having some damage to the outer edges of the PCB itself.”

 

They’ve agreed to send to ASUS out of goodwill but I honestly feel like this is a way to get out of providing a replacement themselves. I wanted to avoid going through ASUS as I’ve heard they have very long wait times and I am within 15 days of purchasing the item, so as part of their warranty, they would have replaced if it was OK to them.

 

What is everyone’s opinions on the images? Are they just nit picking? Is this normal for motherboards to have this amount of minimal damage?

 

I did notice the board was completely straight when unboxed, but was not sure if this was normal (presumed it was as it worked)? Image also attached…

 

For context, the motherboard had a coil whine issue. After posting on here, it seems like this may be a widespread issue with the batch of motherboards.