Random Shutdown when playing games or sometimes using 3D apps

[NotThisPhreak]

Hello all,

 

my computer off lately shuts down randomly (sometimes immediately as soon as I launch a game or sometimes hours/minutes later into a game) I am unable to figure out what is the problem that's causing this reboot

Recently by that, I mean (it's Six months now) I put together a CPU. This problem has been occurring for the last week.

 

One thing to note in this is, once the pc shuts down automatically it takes a couple of minutes sometimes 10 minutes to Boot again (trying to boot the computer gives no response whatsoever during this time)

 

MY PC Configs are as follows

Processor: Ryzen 9 5950x

MOBO : MPG B550 GAMING PLUS

Graphics Card: AMD RX 570 8GB DDR5

RAM: 2 Sticks - Corsair Vengeance LPX 16GB (1x16GB) DDR4 3600MHz C18 Desktop Memory

SMPS: Cooler Master MWE 550 80plus 230v

Hard Drives - 1 SSD (Samsung) and 2 SATA Drives 3.5inch 5400rpm)

Let me know if any more details are needed so that I can add it

 

I am trying to figure out a way I can share the logs of the Openhardware monitor, Will update it here as soon as I find a way

 

For now I have shared it via google drive link : https://drive.google.com/drive/folders/1vTHEEN4VPgWjP-bHHGqpCOdzX32smtZi?usp=sharing attache crash log as zip file as well

 

This random shutdown and reboots are happening only for the last week. and I haven't done any new hardware changes after putting the pc build

What buggers me in this is that once the system shuts down.. it takes a while before I can boot it back up. I just need to leave it for a while (read a book or check my mobile for sometime and try again after sometime before it boots normally

Another thing I observed among many tests is

Once the PC boots I can play games without a shutdown by switching game to low graphics (tried with World of Warcraft), increasing the graphics causes a shutdown soon enough. I thought oh this is a GPU issue. 

 

Once a shutdown happens i cant turn on the computer until I unplugged and replugged the power cables which made me think the power cable is kaput or faulty and needed replacement - so could be a power cable

issue, but this issue persists even with new power cables ... so my last assumption is this could be a SMPS issue (Cos the comp doesnt even boot for some attempts even after leaving it for long rest)

 

I am assuming either my GPU has gone kaput or my smps is. Or is this going to be my worst nightmare of being a motherboard or processor being a culprit Please share your insights and assist in resolving this.

Crashlog.zip

[HelloPeople]

I think your 550w PSU isn't enough for the CPU + GPU.

 

during idle it might use around 300-400,

but as soon as you start playing games or anything that is graphics intense it might become 600-700.

 

I think you need at least 650w or 750w just to be safe.

[NotThisPhreak]

40 minutes ago, HelloPeople said:

I think your 550w PSU isn't enough for the CPU + GPU.

 

during idle it might use around 300-400,

but as soon as you start playing games or anything that is graphics intense it might become 600-700.

 

I think you need at least 650w or 750w just to be safe.

Could be the reason trying to source a new smps with said or higher wattage to test, The thing tht baffles me is why doesnt the computer turn back on once a shutdown sometimes even after leaving it idle for a while or until I unplug and replug the power cable sometimes.

 

Thank you for your input

[HelloPeople]

8 minutes ago, NotThisPhreak said:

Could be the reason trying to source a new smps with said or higher wattage to test, The thing tht baffles me is why doesnt the computer turn back on once a shutdown sometimes even after leaving it idle for a while or until I unplug and replug the power cable sometimes.

 

Thank you for your input

I think your psu is kind of in a "recovery state" so it might take a little time to cooldown.

[191x7]

2 hours ago, NotThisPhreak said:

Hello all,

 

my computer off lately shuts down randomly (sometimes immediately as soon as I launch a game or sometimes hours/minutes later into a game) I am unable to figure out what is the problem that's causing this reboot

Recently by that, I mean (it's Six months now) I put together a CPU. This problem has been occurring for the last week.

 

One thing to note in this is, once the pc shuts down automatically it takes a couple of minutes sometimes 10 minutes to Boot again (trying to boot the computer gives no response whatsoever during this time)

 

MY PC Configs are as follows

Processor: Ryzen 9 5950x

MOBO : MPG B550 GAMING PLUS

Graphics Card: AMD RX 570 8GB DDR5

RAM: 2 Sticks - Corsair Vengeance LPX 16GB (1x16GB) DDR4 3600MHz C18 Desktop Memory

SMPS: Cooler Master MWE 550 80plus 230v

Hard Drives - 1 SSD (Samsung) and 2 SATA Drives 3.5inch 5400rpm)

Let me know if any more details are needed so that I can add it

 · 0 downloads

Which cooler cools your 5950X?

How are the temperatures under load?

[NotThisPhreak]

1 hour ago, 191x7 said:

Which cooler cools your 5950X?

How are the temperatures under load?

Ant Esports ICE-C612 with RGB CPU Cooler/Fan Support  - This is what I use.. Under heavy load it has not crossed 80.. mosttly in the 70-75. Idle temp is at 30-35

[NotThisPhreak]

1 hour ago, HelloPeople said:

I think your psu is kind of in a "recovery state" so it might take a little time to cooldown.

my initial thoughts were so.. but sometimes.. even after leaving it overnight.. it doesnt boot back (sometimes)

[191x7]

18 minutes ago, NotThisPhreak said:

Ant Esports ICE-C612 with RGB CPU Cooler/Fan Support  - This is what I use.. Under heavy load it has not crossed 80.. mosttly in the 70-75. Idle temp is at 30-35

That cooler is a single tower 4 heat pipes 120mm fan cooler, nowhere near enough for a 5950X under load.

 

Open HWMonitor, OpenHardwareMonitor, HWInfo64 or RyzenMaster (best at monitoring Zen3 temperetures) and load your CPU with Prime95 Small FTT test or OCCT CPU or even Cinebench R23. You'll see the temperatures spike till throttling kicks in.

 

The shutdown might be the VRM overheating or the PSU overheating; both would prevent turning on till the temperatures decrease a bit.

[NotThisPhreak]

14 minutes ago, 191x7 said:

That cooler is a single tower 4 heat pipes 120mm fan cooler, nowhere near enough for a 5950X under load.

 

Open HWMonitor, OpenHardwareMonitor, HWInfo64 or RyzenMaster (best at monitoring Zen3 temperetures) and load your CPU with Prime95 Small FTT test or OCCT CPU or even Cinebench R23. You'll see the temperatures spike till throttling kicks in.

 

The shutdown might be the VRM overheating or the PSU overheating; both would prevent turning on till the temperatures decrease a bit.

Okay.. Would this work for my CPU its within my Budget : https://www.coolermaster.com/catalog/coolers/cpu-liquid-coolers/masterliquid-ml360r-rgb/

 

or This - SilverStone Technology PF240-ARGB Permafrost 240mm All in One Multi-Chamber Addressable RGB CPU Liquid Cooler Supports Intel/AMD, SST-PF240-ARGB

 

I have been having the said CPU build setup for six months now and gamed like crazy (the Witcher3, Battlefield 1,5, and now 2042).. never faced  shutdown until now...It shutsdown with World of warcraft if I push the graphics quality a notch above from low

[--SID--]

Using an AIO only makes it worse for the VRM. You need a top down cooler like https://www.bequiet.com/en/cpucooler/3351 But I don't suspect it's a VRM issue. Your motherboard has a decent VRM. And I don't suspect the CPU is overheating too. Your CPU is eating out of it's nose with a RX 570. My suspect is the PSU, BIOS or the RAM.

 

What's the model number of your PSU. Is it MPE-5501-ACABW-EU ?

 

What BIOS version is the motherboard running?

 

What's the exact part number and version number of the RAM?

 

 

[NotThisPhreak]

26 minutes ago, --SID-- said:

Using an AIO only makes it worse for the VRM. You need a top down cooler like https://www.bequiet.com/en/cpucooler/3351 But I don't suspect it's a VRM issue. Your motherboard has a decent VRM. And I don't suspect the CPU is overheating too. Your CPU is eating out of it's nose with a RX 570. My suspect is the PSU, BIOS or the RAM.

 

What's the model number of your PSU. Is it MPE-5501-ACABW-EU ?

 

What BIOS version is the motherboard running?

 

What's the exact part number and version number of the RAM?

 

 

The Ram is this : Corsair Vengeance LPX 16GB (1x16GB) DDR4 3600MHz C18 Desktop Memory Black, CMK16GX4M1Z3600C18

 

Will get home in an hour or two max and get the other and missing details

[Xkillerpn]

Ok, check this. 

 

turn on your computer and put it running something heavy, like cpuz stress test and at the same time heaven . Go and check your PSU fan if its spining and how hot it is. If fan is not working then , there is your reason. 

 

OFC the PSU might be on its way to the bin also and you need a new one. 

Corsair RM750 gold are good psus are are not expensive. 

[NotThisPhreak]

7 minutes ago, Xkillerpn said:

Ok, check this. 

 

turn on your computer and put it running something heavy, like cpuz stress test and at the same time heaven . Go and check your PSU fan if its spining and how hot it is. If fan is not working then , there is your reason. 

 

OFC the PSU might be on its way to the bin also and you need a new one. 

Corsair RM750 gold are good psus are are not expensive. 

I did cinebench CPU rendering and left it for a long time .. no shutdowns. fans are running and temps are maxing at a max of 75 to80. Close cinebench and open wow  or anyother game (even after fresh restart) and BAM a shutdown =_= 

[NotThisPhreak]

1 hour ago, --SID-- said:

Using an AIO only makes it worse for the VRM. You need a top down cooler like https://www.bequiet.com/en/cpucooler/3351 But I don't suspect it's a VRM issue. Your motherboard has a decent VRM. And I don't suspect the CPU is overheating too. Your CPU is eating out of it's nose with a RX 570. My suspect is the PSU, BIOS or the RAM.

 

What's the model number of your PSU. Is it MPE-5501-ACABW-EU ?

 

What BIOS version is the motherboard running?

 

What's the exact part number and version number of the RAM?

 

 

Bios has been updated to latest version : AMI BIOS7C56v1B from MSI Website.. Shutdown happend before and happens now also after Bios Update

Ram Image Attached 

Where do I find the PSU model?

[Xkillerpn]

1 hour ago, NotThisPhreak said:

I did cinebench CPU rendering and left it for a long time .. no shutdowns. fans are running and temps are maxing at a max of 75 to80. Close cinebench and open wow  or anyother game (even after fresh restart) and BAM a shutdown =_= 

Check the fan of the PSU not fans in general. I told you to run cpuz stress and heaven for a reason. To stress the cpu and gpu at the same time. You need to see the PSU fan spining . If it is then you need a new one. 

[--SID--]

3 hours ago, NotThisPhreak said:

Where do I find the PSU model?

Label on the PSU or label on the box.

 

3 hours ago, NotThisPhreak said:

Ram Image Attached

That are 2 single sticks with different version number what means they have different memory IC. Both Micron but different. If Ryzen don't like something it's to work with not matching RAM. Focus on this issue. Test with each stick in slot A2 individually and if you want 32GB you have to buy a matched kit of 2x16GB.

[NotThisPhreak]

4 hours ago, Xkillerpn said:

Check the fan of the PSU not fans in general. I told you to run cpuz stress and heaven for a reason. To stress the cpu and gpu at the same time. You need to see the PSU fan spining . If it is then you need a new one. 

Tested as you said all works fine.. no shutdown whatsoever and fans spin on PSU.. monitoring temps it didnt cross 75... Did you mean to say if the fan is not spinning I need to get a new one? cos its spinning

[NotThisPhreak]

1 hour ago, --SID-- said:

Label on the PSU or label on the box.

 

That are 2 single sticks with different version number what means they have different memory IC. Both Micron but different. If Ryzen don't like something it's to work with not matching RAM. Focus on this issue. Test with each stick in slot A2 individually and if you want 32GB you have to buy a matched kit of 2x16GB.

This fixes it .. I hope so...so far few hours have elapsed with heavy gaming no issues...

 

The Rams versions of stick with one being 3.43 and another 3.44

- Initial Ram Setup - A2 with 3.44v RamStick and B2 with 3.43V Stick - Shutdowns were occuring randomly

- Connecting only one ram and gaming .. no issue..and no Shutdown didnt try extensively for prolonged time.20mins max with each stick

- Connected 3.43v in A2 and 3.44 Ramstick in B2 .. Works fine so far no restart ..

 

Thanks guys hope its resolved

 

Thanks to you mate and thanks to everyone else  

[NotThisPhreak]

1 hour ago, --SID-- said:

Label on the PSU or label on the box.

 

That are 2 single sticks with different version number what means they have different memory IC. Both Micron but different. If Ryzen don't like something it's to work with not matching RAM. Focus on this issue. Test with each stick in slot A2 individually and if you want 32GB you have to buy a matched kit of 2x16GB.

Thank you so much mate.