support No response from lttstore support
Hi folks,
Just wanted to touch on the reports of long wait times in this thread. Wait times for support are currently hovering at around 3-4 days and trending downwards and we're on track to reach a 24 hour response time very soon. Wait times have been higher in the past, and are still not quite where we want them to be, but that being said if you've been waiting much longer than 3-4 days at this point, it is possible that we are not receiving your messages for one reason or another.
If you are encountering this problem, please see the following troubleshooting steps:
1. Double check that you are sending your emails to the correct place. Officially, support@lttstore.com is the only customer service channel that we currently offer. While this may seem obvious, we have responded to a number of people who have turned out to just have a typo in this address.
2. Even if you are emailing the correct address, sometimes (in rare cases) our helpdesk software fails to capture your email and generate a ticket for us to respond to. After sending your message, you should receive an automated reply within about 10 minutes confirming that we have received your message. If you did not receive such a reply, we did not receive your message and you should try again.
3. If #2 persists, try messaging us with a different email account. We have noticed that customers who use custom email domains are particularly likely to encounter this issue, so try switching to an account with a popular domain such as gmail if you have access to one.
4. If all else fails, you may DM this account and I will do my best to assist you from there. Please only do so after attempting the above. This account is not regularly monitored like our helpdesk is, but I will do my best to ensure that I return your message within a day or two.
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