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Windows 10: IRQL_NOT_LESS_OR_EQUAL

DoNotDropIt
By DoNotDropIt
in Windows
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Hi,

 

sometimes my PC gets a blue screen which is especially frustrating when the PC (except the graphics card) is brand new (~ 1 year old) ...

 

The last three times I took a photo of the following error code:
IRQL_NOT_LESS_OR_EQUAL

 

I googled the error and could only get that it could be driver related or even hardware related.

I downloaded the diagnose tool WinDbg to read the Minidump file and got the following report:

  

Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\112922-9796-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (32 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff802`0fa00000 PsLoadedModuleList = 0xfffff802`1062a2b0
Debug session time: Tue Nov 29 16:16:20.812 2022 (UTC + 1:00)
System Uptime: 0 days 7:18:38.424
Loading Kernel Symbols
...............................................................
................................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
..................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`0fdf92d0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffcf8d`22dded80=000000000000000a
18: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffffffffff010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8020fd656e7, address which referenced memory

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1953

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 8896

    Key  : Analysis.IO.Other.Mb
    Value: 14

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 28

    Key  : Analysis.Init.CPU.mSec
    Value: 764

    Key  : Analysis.Init.Elapsed.mSec
    Value: 21033

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 86

    Key  : Bugcheck.Code.DumpHeader
    Value: 0xa

    Key  : Bugcheck.Code.Register
    Value: 0xa

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  112922-9796-01.dmp

BUGCHECK_CODE:  a

BUGCHECK_P1: fffffffffffff010

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8020fd656e7

READ_ADDRESS: fffff802106fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 fffffffffffff010 

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  Razer Synapse Service Process.exe

TRAP_FRAME:  ffffcf8d22ddeec0 -- (.trap 0xffffcf8d22ddeec0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffffffffff000 rbx=0000000000000000 rcx=ffff9c053c5a2700
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8020fd656e7 rsp=ffffcf8d22ddf050 rbp=0000000000000000
 r8=ffff9c053c5a2700  r9=0000000000000000 r10=0000fffff8020fcc
r11=ffff8743a1d0e7f8 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
nt!MiDecrementCombinedPte+0x23:
fffff802`0fd656e7 4c8b4010        mov     r8,qword ptr [rax+10h] ds:ffffffff`fffff010=????????????????
Resetting default scope

STACK_TEXT:  
ffffcf8d`22dded78 fffff802`0fe0d329     : 00000000`0000000a ffffffff`fffff010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffcf8d`22dded80 fffff802`0fe08ee3     : ffffffff`ffffffff 00000000`00000001 ffff8781`945b7180 fffff802`0fcbc5e0 : nt!KiBugCheckDispatch+0x69
ffffcf8d`22ddeec0 fffff802`0fd656e7     : 00000000`2f6dc510 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x463
ffffcf8d`22ddf050 fffff802`0fcc5bac     : 00000000`00000000 00000000`00000c00 ffffcf8d`22ddf129 00000000`00000000 : nt!MiDecrementCombinedPte+0x23
ffffcf8d`22ddf090 fffff802`0fc38a66     : 00000000`00000000 ffff9c05`3c5a2700 00000000`00000042 ffff8700`0008b4a0 : nt!MiDeleteVa+0x11bc
ffffcf8d`22ddf190 fffff802`0fc38b7b     : ffff8743`00000000 ffff9c05`3c5a2700 ffffcf8d`00000000 ffffcf8d`22ddf600 : nt!MiWalkPageTablesRecursively+0x776
ffffcf8d`22ddf230 fffff802`0fc38b7b     : ffff8743`00000000 ffff9c05`3c5a2700 ffffcf8d`00000001 ffffcf8d`22ddf610 : nt!MiWalkPageTablesRecursively+0x88b
ffffcf8d`22ddf2d0 fffff802`0fc38b7b     : ffff8743`a1c00000 ffff9c05`3c5a2700 ffffcf8d`00000002 ffffcf8d`22ddf620 : nt!MiWalkPageTablesRecursively+0x88b
ffffcf8d`22ddf370 fffff802`0fc0b7db     : 00000000`00000000 ffff9c05`3c5a2700 1a00000b`00000003 ffffcf8d`22ddf630 : nt!MiWalkPageTablesRecursively+0x88b
ffffcf8d`22ddf410 fffff802`0fcc47c1     : ffffcf8d`22ddf5b0 ffff9c05`00000000 00000000`00000002 00000000`00000000 : nt!MiWalkPageTables+0x36b
ffffcf8d`22ddf510 fffff802`0fcceac0     : 00000000`00000001 ffffcf8d`00000000 ffff9c05`3c5a2550 ffff9c05`4070c080 : nt!MiDeletePagablePteRange+0x4f1
ffffcf8d`22ddf820 fffff802`10091649     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiDeleteVad+0x360
ffffcf8d`22ddf930 fffff802`10091422     : ffff9c05`52802e40 00000000`00000000 ffff9c05`3c5a2080 00000000`00000000 : nt!MiUnmapVad+0x49
ffffcf8d`22ddf960 fffff802`10091299     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiUnmapViewOfSection+0x152
ffffcf8d`22ddfa40 fffff802`1010846c     : ffff9c05`4070c080 00007ffb`76b56e01 00000000`00000000 ffff9c05`3c5a2080 : nt!NtUnmapViewOfSectionEx+0x99
ffffcf8d`22ddfa90 fffff802`0fe0caf8     : 00000000`00000000 00000000`00000000 ffffcf8d`22ddfb01 ffff9c05`4070c080 : nt!NtUnmapViewOfSection+0xc
ffffcf8d`22ddfac0 00007ffb`76e4d604     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`085ce5b8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`76e4d604


SYMBOL_NAME:  nt!MiDecrementCombinedPte+23

MODULE_NAME: nt

IMAGE_VERSION:  10.0.19041.2251

STACK_COMMAND:  .cxr; .ecxr ; kb

IMAGE_NAME:  ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET:  23

FAILURE_BUCKET_ID:  AV_nt!MiDecrementCombinedPte

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {2a0b0fd5-f49c-c11b-58f7-bf573724b1e1}

Followup:     MachineOwner
---------

 

So the one thing that stood out in the report was "PROCESS_NAME:  Razer Synapse Service Process.exe".

Can somebody confirm my guess, that's the Razor software which caused that blue screen?

 

Thank you
Max

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https://linustechtips.com/topic/1470865-windows-10-irql_not_less_or_equal/
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6 minutes ago, jaslion said:

Uninstall your razer software and see what happens. Wouldnt be thr first time it goes into conflict and does this

Thanks. I will give it a try, those blue screens can occur like every 2 or 3 weeks (I don't qutie remember it), so it I won't know for sure for weeks to come.

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