System died suddenly need some help please

[kyn1972]

Ok, sister in law has a basic system I built for her of a Ryzen 5 5000 on a basic no frills Gigabyte board.

Been working fine for the most part for over a year until a day ago when it refused to boot up.

Thinking it just needed to be turned off then back on via the power supply I then did so and hit the power button and it turned on but no signal to from video card.

Unplugged all USB components and tried again....nada.

Tried a new monitor......... nope again.

From there I have tried almost every combo under the sun from a new power supply to a new no frills motherboard (MSI this time) and even an older VGA but even though the boards will power on it's still no beuno as nothing is getting put out to the VGA.

Only thing I have not tried is a new CPU but I have a hard time believing that the CPU could just suddenly die for no reason on a system that's only been used for browsing the net and watching YouTube videos.

[Shimejii]

Board and cpu please, otherwise people cant really help with specifics just general troubleshooting stuff.

[An0maly_76]

Ryzen and their supporting boards are very funny about RAM and can have issues like this, but without specific model numbers, definitely not enough info. Specifics would help us to help you. What you've posted is like telling your mechanic you have a red Toyota and it's making a noise.

Edited October 28, 2022 by An0maly_76
Revised, more info

[kyn1972]

4 hours ago, Shimejii said:

Board and cpu please, otherwise people cant really help with specifics just general troubleshooting stuff.

CPU is a Ryzen 5 5500 

Original motherboard which was working just fine was a GIGABYTE B550M DS3H and replacement motherbord I tried as an Asrock X570 Steel Legend. 

Both boards power on but neither will fully boot.

I am wondering though if the Asrock might need a bios update which might be a problem to do unless I pull the the 3900x I have running my media computer out to do.

Really, really hoping that I can avoid that as its a pain in the ass to get proper access to.

[kyn1972]

4 hours ago, An0maly_76 said:

Ryzen and their supporting boards are very funny about RAM and can have issues like this, but without specific model numbers, definitely not enough info. Specifics would help us to help you. What you've posted is like telling your mechanic you have a red Toyota and it's making a noise.

Ram is  16gb of G.Skill Trident Z NEO 3600 cl16. 

I use the cl 14 version of it in my gaming system which has a 5800x and it gives me no problems.

[Paolo Pandas]

Try the following steps

 

Step 1: Switch off the power and pull the power plug. Press the power button for a few seconds to clear the capacitor. Plug back and reboot.

 

Step 2: Remove all RAM and leave one stick in. Remove GPU. Reset BIOS to default. Connect monitor to integrated GPU. Reboot using Step 1.

 

Step 3: Try replacing CPU and go to Step 1. By the way, earlier version of Ryzen CPUs are known for failing. See video below. 

Step 4: Try replacing PSU and go to Step 1.

 

Step 5: If it boot, start by adding in back the parts one by one and go to Step 1.

 

Step 6: You should be able to identify the problematic parts.

[An0maly_76]

Just now, kyn1972 said:

Ram is  16gb of G.Skill Trident Z NEO 3600 cl16. 

I use the cl 14 version of it in my gaming system which has a 5800x and it gives me no problems.

Let me explain this another way. RAM SKU (Part #) is very important here, even one letter or number being different can be critical, and what runs stable on one board, may not on another. It may even matter on the same board whether the processor is Matisse, Renoir, Vermeer, etc. (and yes, some boards do have different lists for different processors).

 

For example, a Gigabyte B550 Aorus Master may run perfectly fine with Crucial Ballistix BL32G36C16URB, because it is on their QVL list, having been tested on that board. My Asus TUF Gaming B550-PLUS, however, may not, because it is not on Asus' QVL. Therefore stability cannot be guaranteed, if it runs at all.

 

So don't assume that what works in one machine will work in another, especially if it's a Ryzen. AMD is great when it's right, but when it's not, it will drive you insane. Ask me how I know. From what I've seen, Ryzen boards are quite fussy about RAM, and if anything, it's getting worse.

Edited October 29, 2022 by An0maly_76
Revised, more info

[kyn1972]

1 hour ago, Paolo Pandas said:

Try the following steps

 

Step 1: Switch off the power and pull the power plug. Press the power button for a few seconds to clear the capacitor. Plug back and reboot.

 

Step 2: Remove all RAM and leave one stick in. Remove GPU. Reset BIOS to default. Connect monitor to integrated GPU. Reboot using Step 1.

 

Step 3: Try replacing CPU and go to Step 1. By the way, earlier version of Ryzen CPUs are known for failing. See video below. 

Step 4: Try replacing PSU and go to Step 1.

 

Step 5: If it boot, start by adding in back the parts one by one and go to Step 1.

 

Step 6: You should be able to identify the problematic parts.

I did all that before I posted here which is why this is frustrating me so much because the only thing I have not tried has been a different CPU.

I have the CPU but it will mean pulling my media server out and yanking it from there to test which I was really hoping to avoid.

Of course if the CPU from my media server works in both motherboards and the other CPU is what has died I will be scratching my head over how it happened as I inspected the thermal paste and it was fine and the system  was never run under any major loads.

[Paolo Pandas]

36 minutes ago, kyn1972 said:

I did all that before I posted here which is why this is frustrating me so much because the only thing I have not tried has been a different CPU.

I have the CPU but it will mean pulling my media server out and yanking it from there to test which I was really hoping to avoid.

Of course if the CPU from my media server works in both motherboards and the other CPU is what has died I will be scratching my head over how it happened as I inspected the thermal paste and it was fine and the system  was never run under any major loads.

Seems like the only option for you now. CPU usually should not fail unless due to manufacturing faults (which can take a while to manifest itself), or due to sudden electrical surges/spikes (e.g., lightning, sudden switch on of electrical appliances such as washing machines, ovens, etc.) or even static electricity (highly unlikely though). Man made things will fail soon or later - electronic lottery.  

[kyn1972]

Well to update the thread.

After extensive testing of all the parts in varies configs as in other working systems I have determined that something (most likely the PSU) took out the motherboard, cpu and graphics card.

So I built my sister in law a new budget system though using the old memory because as odd as it sounds the RAM and the nvme drive from the old system are the only parts that work.