Windows 10 not booting correctly

Epsichron · August 25, 2022

Hey! posting this for a friend since I'm frankly out of ideas

Earlier this morning, they turned their computer on, like usual. Everything was fine, they then had to leave for a few hours and returned to the computer, and it was on sleep, the keyboard was acting strange and wasn't really working, but after a while, it worked and they were able to log in but after watching some videos, the keyboard wasn't working. It made a clicking sound as if it was the mouse when used, and so they restarted.

They are now locked out of windows... kinda. When booting the computer, they're taken to a screen which mentions windows doing an automatic fix or something, but every time, comes up saying it couldn't find an issue. After this, they're taken to a blue screen and has options such as "continue", "use a device", "look for a problem", etc.

None of the windows autofixing features are coming up with anything.

I've tried looking at the BIOS and see if anything changed within the boot settings but it all seems normal... and I'm completely out of ideas.

They can't access windows at all, just when pressing continue, they're taken back to the "autofixing" screen and then back to the blue option menu.

Please... if anyone can help it would be greatly appreciated!

Poinkachu · August 25, 2022

1 hour ago, Epsichron said:

Please... if anyone can help it would be greatly appreciated!

Infos like system specs & and how old the system is would be a nice details to have, so that we can make an informed guesses.
Although, for me, that sounds like something wrong with the drive.

Epsichron · August 25, 2022

26 minutes ago, Poinkachu said:

Infos like system specs & and how old the system is would be a nice details to have

only spec we know is an i5-4460, not sure about the others...

they decided to get outside help from a family member and partitioned their drive... I have/had no involvement in it and have no idea what they did. now they're unable to even get to that blue option screen, and only getting the following error...

Poinkachu · August 25, 2022

4 minutes ago, Epsichron said:

only spec we know is an i5-4460, not sure about the others...

they decided to get outside help from a family member and partitioned their drive... I have/had no involvement in it and have no idea what they did. now they're unable to even get to that blue option screen, and only getting the following error...

Well, not like we know what they actually did precisely. So....,as the screen says. Try checking CSM option in bios.

Honestly speaking though, I tend to just stay away from that kinda situation.
Me trying to troubleshoot from afar, while there's someone there trying stuffs that they probably don't even know about. Usually ends up messy.
Just saying.