gpu GPU keeps getting disconnected - driver crash?

[gal-m]

Hi,

 

BACKGROUND INFORMATION:

• my computer has been functioning flawlessly for the past couple of months.
• I did not install any new programs or performed any hardware changes in the last 3 months. I didn't even update the GPU drivers, as they were working flawlessly. Basically, there were no changes made to my system overall in the past 3 months - just business as usual.
• the device status is showing either "Code 22" or "Code 31" (as seen in the pictures attached bellow)

 

WHAT HAPPENED?

• I was playing a game and noticed my monitor went to sleep, as it reported it had stopped receiving a signal. I then restarted the computer and noticed that my display adapter (AMD Radeon RX 6900 XT) got disconnected/disabled for some reason. 
• this then happened a few times after had I re-enabled it and also updated the GPU drivers to the newest version.
• I also ran DDU in safemode and freshly reinstalled the GPU drivers, however my system crashed yet again.
• I should mention that the GPU doesn't get disconnected only during gaming, it happens also during just idling on the desktop doing nothing.

 

A FEW PICTURES THAT MIGHT HELP:

 

Any ideas about what's going on???

Thanks in advance!

[gal-m]

Specs (also in profile):

 

System

• CPU
  AMD Ryzen 9 5900X
• Motherboard
  ASUS ROG Strix X570-E Gaming
• RAM
  G.Skill Trident Z Neo 32GB (4X8), DDR4-3600 (F4-3600C18Q-32GTZN)
• GPU
  Sapphire NITRO+ AMD Radeon RX 6900 XT SE
• Case
  Lian Li PC-O11 Dynamic Black
• Storage
  Samsung 970 EVO Plus 2TB, M.2
• PSU
  Corsair RMx Series RM1000x 1000W
• Display(s)
  LG UltraGear 27GN850-B, 27"
• Cooling
  AIO: Arctic liquid Freezer II 360
  
  Ventilation: 9X Corsair LL Series LL120 RGB
• Keyboard
  Logitech G513 carbon, GX-BLUE
• Mouse
  Logitech G502 Hero, USB
• Sound
  Headphones: Sennheiser HD 58X Jubilee, V-MODA Crossfade M-100
  
  Studio Monitors: Adam Audio T7V
  
  Microphone: Marantz MPM-1000
  
  DAC: Grace Design Standard DAC
  
  Headphone Amplifier: Alex Cavalli Tube Hybrid (CTH)
  
  Audio Interface: MOTU M2
• Operating System
  Windows 11 Pro
• Laptop
  MacBook Air (M1, 2020)

[RMTM]

Try the following:

- Check if your BIOS date and Time changed. It can be a sign of weak motherboard battery. Your motherboard might need a new CMOS battery replacement already.

- Reset your BIOS setting to optimal settings. Enable you RAMs' XMP preferred profile. Set your other hardware hardware settings. You are using Windows 11, make sure CSM is disabled.

- While on Windows desktop, uninstall your gpu driver. 

- Shutdown your PC and remove the physical gpu card and re-insert after 8-10 seconds. Unplug and re-plug all your gpu power cables as well.

- Download and clean install gpu driver.

- Reboot and check your device manager again if the errors still appear.

[191x7]

It might be related to an issue like this;

 

Tried with the second bios?

[gal-m]

4 hours ago, RMTM said:

Check if your BIOS date and Time changed. It can be a sign of weak motherboard battery. Your motherboard might need a new CMOS battery replacement already.

Hey @RMTM Time and date were correct.

 

4 hours ago, RMTM said:

Reset your BIOS setting to optimal settings. Enable you RAMs' XMP preferred profile. Set your other hardware hardware settings. You are using Windows 11, make sure CSM is disabled.

Tried loading optimised defaults with CSM either enabled or disabled - did not make any difference.
I even updated the X570 Strix-E BIOS and tried with both CSM enabled and disabled - no difference.

 

4 hours ago, RMTM said:

Shutdown your PC and remove the physical gpu card and re-insert after 8-10 seconds. Unplug and re-plug all your gpu power cables as well.

Did not help  

 

4 hours ago, RMTM said:

While on Windows desktop, uninstall your gpu driver. 

LIke mentioned above I even used DDU - did not help

 

None of your suggestions helped unfortunately...

[gal-m]

4 hours ago, 191x7 said:

It might be related to an issue like this;

 

Looks like this might be it @191x7!!

It just sucks I am going to have to deal with an RMA now  

[RMTM]

1 hour ago, gal-m said:

Hey @RMTM Time and date were correct.

 

Tried loading optimised defaults with CSM either enabled or disabled - did not make any difference.
I even updated the X570 Strix-E BIOS and tried with both CSM enabled and disabled - no difference.

 

Did not help  

 

LIke mentioned above I even used DDU - did not help

 

None of your suggestions helped unfortunately...

Sorry to hear those. RMA might be your next option here.

[BetterCallRaul]

Hey @gal-m

 

A good year on, I seem to have the exact same issue with my Asus TUF 6900XT. 

 

While gaming (typically when loading into a game) I'll get the windows disconnect sound and my screens would go black. When I force restarted my computer, it would output at 1024x768 and 1 hz refresh rate till I DDUed and reinstalled the graphics driver.

 

Was wondering if you had any success with an RMA. I am on the last option to try and keep it working: using only one display and disabling OBS.

 

Let me know!

 

 

[gal-m]

On 5/14/2023 at 9:41 AM, BetterCallRaul said:

Hey @gal-m

 

A good year on, I seem to have the exact same issue with my Asus TUF 6900XT. 

 

While gaming (typically when loading into a game) I'll get the windows disconnect sound and my screens would go black. When I force restarted my computer, it would output at 1024x768 and 1 hz refresh rate till I DDUed and reinstalled the graphics driver.

 

Was wondering if you had any success with an RMA. I am on the last option to try and keep it working: using only one display and disabling OBS.

 

Let me know!

Sorry for the incredibly late answer @BetterCallRaul - I had to RMA, got the card back as NTF.

I then contacted Pegatron Sapphire (directly) and provided them extensive information and my own testing reports, including video, etc. etc. and finally got a refurbished card back.

The refurbished card's fans were not working (yes, all three of them), got tired of going back and forth with them, so I bought an RTX 3090 ...

 

I then RMA'd the returned refurbished car yet again and sold it.

 

Never buying from Sapphire again.. Honestly the whole thing kind of turned me off from buying AMD cards in general