windows 11 Problem while installing windows

[Hyper Jumper97]

Hi I have a acer predator helios 300 2018

I used windows installation media tool to download windows 11 to create a bootable usb drive, then I proceeded to install windows,when that failed I tried downloading windows 10 iso file when creating a bootable usb drive with rufus nothing changed.

Plus I just put my new m.2 ssd in Kingstone kc2500 250 gb.

[Robchil]

you need ahci/raid drivers for your mainboard. 

 

find them on the acer support site, download for correct OS, unpack and put them in a folder on your install media so you can load them at that point. 

 

[Hyper Jumper97]

Can't find one.

https://www.acer.com/ac/en/US/content/support-product/7602?b=1

1 minute ago, Robchil said:

you need ahci/raid drivers for your mainboard. 

 

 

[Robchil]

2 minutes ago, Hyper Jumper97 said:

Can't find one.

https://www.acer.com/ac/en/US/content/support-product/7602?b=1

 

try (Intel® Rapid Storage Technology) Driver Hot Fix 16.7.8.1024, and Intel Matrix Storage Manager 

could be ahci drivers in there

[Kilrah]

It looks to be an Intel machine so it should just work, no driver needed.

Does the drive show up in the BIOS? 

[Hyper Jumper97]

On 1/31/2022 at 11:16 AM, Robchil said:

try (Intel® Rapid Storage Technology) Driver Hot Fix 16.7.8.1024, and Intel Matrix Storage Manager 

could be ahci drivers in there

I already tried that and got the same message

 

[Hyper Jumper97]

1 minute ago, Kilrah said:

It looks to be an Intel machine so it should just work., no driver needed.

Does the drive show up in the BIOS? 

No but when i search for the driver i can access my hard drive and my new ssd. 

[Robchil]

when your on the acer page.. if  you havn't done it yet upgrade your bios..  1.19 had better nvme support. 

 

did you unpack the storage matrix driver? 

 

[Hyper Jumper97]

2 minutes ago, Hyper Jumper97 said:

No but when i search for the driver i can access my hard drive and my new ssd. 

Sorry it does but not under boot

[Hyper Jumper97]

1 minute ago, Robchil said:

when your on the acer page.. if  you havn't done it yet upgrade your bios..  1.19 had better nvme support. 

 

did you unpack the storage matrix driver? 

 

I have the latest version of the bios

Yes i unpacked it

[Robchil]

you have latest bios. try to enable uefi

 

erh secure boot. 

 

[Hyper Jumper97]

2 minutes ago, Robchil said:

you have latest bios. try to enable uefi

 

erh secure boot. 

 

Uefi is enabled

I tried with secure boot on and off same thing

[Robchil]

remove the old disk until your m.2 is installed? . 

 

[Hyper Jumper97]

There are achi drivers for acer predator but for a diferent intel model (ph317-51)

 

[Hyper Jumper97]

On 1/31/2022 at 11:29 AM, Robchil said:

remove the old disk until your m.2 is installed? . 

 

My hdd came with laptop i had a m.2 ssd wich was cheap and did not perform very well so i put a new one. 

[Robchil]

 

2 minutes ago, Hyper Jumper97 said:

There are achi drivers for acer predator but for a diferent intel model (ph317-51)

 

try those.. if there are no drivers it's usually because they should be supported nativly by windows..  but that don't always happen. 

[Robchil]

https://www.intel.com/content/www/us/en/download/14723/intel-matrix-raid-and-ahci-driver-for-windows.html this might help too

 

 

that's old tho. but looks like your ahci driver should be implemented in that intel rapid storage package. 

 

[Hyper Jumper97]

35 minutes ago, Robchil said:

https://www.intel.com/content/www/us/en/download/14723/intel-matrix-raid-and-ahci-driver-for-windows.html this might help too

 

 

that's old tho. but looks like your ahci driver should be implemented in that intel rapid storage package. 

 

I tried with both drivers same thing

[Hyper Jumper97]

2 hours ago, Hyper Jumper97 said:

I tried with both drivers same thing

Does this help