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I need help recovering my Gmail account.

Bratstech
By Bratstech
in Troubleshooting
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Posted

So I recently lost my phone which had my 2 factor on it for my gmail. I have access to the back up email but I don't know how to use it as a recovery method. can someone help?

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Posted (edited)

I'm sorry, there is no way other than emailing support.

Edited by EDKTech

If my post helped you please hit the "Solved" button below ✅

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Posted
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Just now, EDKTech said:

I'm sorry, there is no way other than emailing support.

 

And, next time, the forum rules don't permit these kind of questions. Expect a mod to lock it.

ah oops. thank you though

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3 minutes ago, EDKTech said:

I'm sorry, there is no way other than emailing support.

 

And, next time, the forum rules don't permit these kind of questions. Expect a mod to lock it.

Not entirely correct. They are asking a legit question. In the future just report and let the mod team determine this... 

2 minutes ago, Bratstech said:

ah oops. thank you though

 

To answer your question, when you are asked how you want to recover just select the email option and follow the instructions sent to your recovery account.

 

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1 minute ago, SansVarnic said:

Not entirely correct. They are asking a legit question.

 

To answer your question, when you are asked how you want to recover just select the email option and follow the instructions sent to your recovery account.

 

It doesn't pop up at all it just tries to get me to use my phone

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There should be a small "try another method" link at the bottom.

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