MOBO won't Recognize Storage Devices

[Yoshi Moshi]

What Happened: Computer was working fine, except for my water pump. I drained some of the loop and added in a new pump. I go to power it on and it won't recognize Storage Devices so I can't get into windows. I did nothing else. I didn't unseat and reseat any devices.

 

Hardware:

MOBO: X570 E Gaming

CPU: AMD 39OOX

GPU: Nvidia RTX 3090

RAM: 32 GB

SATA Device 1: Optical CD Drive

SATA Device 2: HDD

SATA Device 3: SSD

M.2 Device: SSD

 

Details:

• The system successfully posts.
• I get into the BIOS but not the OS.
• The GPU seems to be working fine.
• In the BIOS I see the correct CPU is recognized
• In the BIOS I see the correct amount of RAM and speed
• None of my storage devices are recognized. I go into the boot options to select boot configuration and nothing comes up. Not the optical drive, HDD, SATA SSD, or M.2 SSD
• I put in the USB port a Windows installation device to trouble shoot. It appears to not recognize any storage devices here either. When I try to recover windows, no images are found
• The SATA devices are connected and getting powered.

Maybe I screwed something up and something shifted while I was moving my computer around. But I find it very hard to believe all 3 SATA devices got screwed up as well as my M.2 drive. Something doesn't seem correct with the symptoms I have.

 

Thanks for any help!

[tkitch]

Okay, check your mobo manual:
Installing a m.2 may disable some SATA ports.  (But not all.)
 

[Yoshi Moshi]

Hey thanks for the help. I had a M.2 SSD in their the whole time before and after installing the new pump

 

I don't see anything in my MOBO manual about that.

 

I did some more trouble shooting.

 

BIOS -> Boot -> CSM (Compatibility Support Module) -> Boot Device Control Option, change from "UEFI only" to "UEFI and Legacy OPROM"

 

Then I save and reset. Now when I go into the Boot menu. I see under boot options priorities my M.2 SSD and SATA devices. Weird...

 

However now when I don't enter the BIOS I get a black screen with white text "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"

 

So some progress but still can't get into windows. And I know for a fact that I had windows 11 OS on the M.2 SSD, which is recognized I'm BIOS but I can't get into the OS

 

This is really weird. Thanks for the help and let me know, does these symptoms help diagnose my issue at all?

 

 

[HanZie82]

If you boot the system with the power connector not connected to the pump does it act normal then?
(Im just wondering this as its the only thing you've changed.)

[Yoshi Moshi]

I like the way you think. Just undo the change. Maybe I was drawing to much power with the pump. With the pump off though I still have the same issue. I'm pretty sure it's the only thing I did.

 

I have a 1000 W power supply. Single CPU and video card setup. Should be way more than enough.

 

BIOS -> Boot -> CSM (Compatibility Support Module) -> Boot from Storage Devices -> "UEFI only" change to "Legacy only"

 

BIOS -> Boot -> CSM (Compatibility Support Module) -> Boot from PCI-E/PCI Expansion Devices-> "UEFI only" change to "Legacy only"

 

I've tried both options for storage devices and PCI-E devices, Legacy only and PCI-E only, with pump on and off. Makes no difference.

 

Interestingly my devices are only recognized in boot priority configuration  if the following is true

 

BIOS -> Boot -> CSM (Compatibility Support Module) -> "Launch CSM" is "Enabled"

AND

BIOS -> Boot -> CSM (Compatibility Support Module) -> "Boot Device Control" is "UEFI and Legacy OPROM"

 

I use a Windows 10 Home USB boot/install drive. It also recognizes my SATA devices and M.2 and gives me the option to install windows on them, which I don't want to do.

 

On my M.2 SSD it's reporting that it's nearly full (like how I had it before installing the pump) so I don't think the contents got erased.

 

However I don't have the option to select a operating system to "Repair my Computer".

 

So when I try to "Startup Repair" from the Windows 10 USB install device or "System Restore" or "System Image Recovery" it won't let me 

 

However In "System Image Recovery" I can navigate to my M.2 storage device and see all the files on it, including windows files. However it won't let me recover on it. I can see if I can find the "Setup Information" it's looking for but I'm not really sure what that is.

 

This is pretty weird. Thanks for any help guys.