Computer restarting during gaming

[thedoomguy6312]

Hi All,

 

I have a self built PC, about 4 years old, which has been running well until about 1 year or so when it will hard crash (reboot) during gaming. I have a temperature monitor on the side of the screen and I rarely go over 70 celcius on the GPU and 60 celcius on the cpu.

 

I have installed all the latest drivers, both for the vega and the built in Igpu.

 

I did overclock the cpu up to 5.1 ghz but have clocked it back down to 4.1 /4.2 but this has not really made a difference and I still get random crashes. I have run the computer with the sides open to allow airflow (it isa h200 case from cooler master) and have sets the fans to performance in cam.

 

I have run the reliability monitor and it just list windows shut down unexpectedly.

 

T

 

So would appreciate help with:

1) how do I diagnose, is there a better logging program (ideally free) that I can use?

2) Does anything jump out at anybody on thsi forum that is an obvious solution?

3) My gut feeling is that despite the sensor readings, I think it might be overheating and should I reseat the CPU and reapply thermal paste ( I used cryonaut) but have not touched the cpu since installation

4) Could this be a software thing: I have Icue, asus aura, nzxt cam all running for RGB lighting (yes I know...)

 

 

Hardware:

Intel 8770k running at 4.2 Ghz

Cooled by NZXT Kraken - 2 fans - recently de dusted and vaccuum cleaned

32 Gb Corsair DDR4 3000 mhz ram in 4 modules

Gigabyte OC Vega64 - powered by 2 separate power cords from the 750w Cooler master gold power supply

all connected to a z 370 f asus motherboad

[Vishera]

Try testing the CPU with Prime95 with the Small FFTs option for a hour.

Try testing the RAM with Memtest86.

 

Tell us if you get any errors while testing.

 

Prime95 download page:

https://www.mersenne.org/download/

 

Memtest86 download page:

https://www.memtest86.com/download.htm

[thedoomguy6312]

Thanks for the advice. 

Room temperature was 21 deg celcius

Ran memtest first. It ran for 3 hours and a bit and no errors found. I did not finish the 4th pass as we had the electrician over and I had to cut the power but no errors detected.

 

Ran Prime95 (v 30.7) for 1 hour and could not see any errors.

 

Throughout, NZXT cam reports cpu temp as 60 deg celcius and gpu as 30 deg. I ran the test with the side panel open and then closed it halfway so the temperature was a little lower  55 deg or so . but again no errors or crashes.

 

39 tests in 1 hour, 0 errors 0 warnings

 

So now I am thinking it is a conflict or a driver issue as opposed to a thermal issue. 

 

 

Would greatly appreciate further thoughts.

[Mark Kaine]

1 hour ago, thedoomguy6312 said:

NZXT cam

thats your issue,  most likely... 

 

1 hour ago, thedoomguy6312 said:

now I am thinking it is a conflict or a driver issue

well.... sort of yeah. its just terrible software made by amateurs that causes many issues for many people 

[thedoomguy6312]

but is there another way of controlling the kraken. while the rgb is nice, i just want it to be stable

[Vishera]

8 hours ago, thedoomguy6312 said:

Thanks for the advice. 

Room temperature was 21 deg celcius

Ran memtest first. It ran for 3 hours and a bit and no errors found. I did not finish the 4th pass as we had the electrician over and I had to cut the power but no errors detected.

 

Ran Prime95 (v 30.7) for 1 hour and could not see any errors.

 

Throughout, NZXT cam reports cpu temp as 60 deg celcius and gpu as 30 deg. I ran the test with the side panel open and then closed it halfway so the temperature was a little lower  55 deg or so . but again no errors or crashes.

 

39 tests in 1 hour, 0 errors 0 warnings

 

So now I am thinking it is a conflict or a driver issue as opposed to a thermal issue. 

 

 

Would greatly appreciate further thoughts.

So both the CPU and RAM are good.

 

Try lowering the power limit to as low as it can go,

Lower the clock speed of both the GPU core and VRAM by 100MHz.

 

If after all that the issue is still there - Then it's likely a software issue that a clean install of Windows will probably solve.

[Mark Kaine]

7 hours ago, thedoomguy6312 said:

but is there another way of controlling the kraken. while the rgb is nice, i just want it to be stable

as far as i know, no. but, the pump should be running at 100% without the cam software,  which is the preferred/recommended setting anyway. 

 

i mean, give it a try, lots of people have these or similar issues with cam, and no one really knows why some dont... but just check that the pump is running (it should) and if you still get these issues... only important part is that the software is really uninstalled 100% and not somehow still running... (uninstall and reboot should do that)

 

if you still get the same issue then, uh, we're back to square one,  but its definitely worth a try, since its a very common and known issue,  with no real fix in sight. 

[Mark Kaine]

check this thread, iirc some people were able to fix the issue with some bios power settings (or similar), but youd have to find that solution yourself,  thread is quite big... easier way, especially for testing is to simply uninstall the software. 

 

 

 

[thedoomguy6312]

i tried stopping cam. but had another crash. but this time i also get asus armoury problems. I think I will uninstall all the rgb controllers including icue etc.

[thedoomguy6312]

On 12/18/2021 at 2:51 AM, Vishera said:

So both the CPU and RAM are good.

 

Try lowering the power limit to as low as it can go,

Lower the clock speed of both the GPU core and VRAM by 100MHz.

 

If after all that the issue is still there - Then it's likely a software issue that a clean install of Windows will probably solve.

HI, my vram is at 167 mhz but it boosts to 945 mhz. same thing for the gpu core, it boosts to 1630 mhz. I am using the default radeon software. How do I do what you wanted up  there? and then do I run the same memtest and prime95? I suspect this is a GPU test vs memory and cpu right?

[Vishera]

2 hours ago, thedoomguy6312 said:

HI, my vram is at 167 mhz but it boosts to 945 mhz. same thing for the gpu core, it boosts to 1630 mhz. I am using the default radeon software. How do I do what you wanted up  there?

Use MSI After Burner

2 hours ago, thedoomguy6312 said:

and then do I run the same memtest and prime95?

No,Just run the games in which you experienced that issue.

3 hours ago, thedoomguy6312 said:

I suspect this is a GPU test vs memory and cpu right?

I don't know what you mean by that but that's a GPU test.