Asus ZenBook 13 creaking sounds?

[LennyD]

 

 

Hello, my cousin recently bought a new Asus ZenBook 13 laptop, i was the one to set it up and it was alright for around a month. Lately, she has been telling me that the laptop itself makes some weird creaking sounds. I find it really unusual since i used it and moved it around for about a week and i never noticed anything like that. I have to mention that the laptop was never opened or handled in a way it should not have.The store asked us to send a video and after seeing it they told us to send it .I will attach two videos so that you can see what i am talking about.

 

To sum it up i want to know if it is a common Asus/zenbook problem, if there is some sort of fix and if it is actually worth going through all the hassle of sending it back and waiting mostly because it is her work laptop and she can't really give it away for a big period of time. Should she just return it and opt for some other laptop?

 

 

Thank you.

 

 

 

 

 

 

 

Edited November 8, 2021 by LennyD
Formatting

[Levent]

3 minutes ago, LennyD said:

common Asus/zenbook problem

No that is the typical plastic creaking noise, cheaper the laptop worse quality materials it will have. This usually is not accepted as a return reason unless you are within the return period.

[LennyD]

I doubt it's that, as far as i know the chassis is made out of aluminum not cheap plastic, i would have expected more from a 800 dollars laptop lol. I personally own an HP that costed me around 300 dollars and it is mostly made out of plastic and i understand the cracking sounds but this?

 

Plus i cant explain it not making these while i was using it the first week.

 

 The model is: ASUS 13.3'' ZenBook 13 OLED UX325EA

[GuiltySpark_]

100% what you expect with a plastic shell. Nothing really out of place here. Those devices just aren't built like a Macbook Pro. Not many Windows based laptops are. 

[LennyD]

10 minutes ago, rickeo said:

100% what you expect with a plastic shell. Nothing really out of place here. Those devices just aren't built like a Macbook Pro. Not many Windows based laptops are. 

I find it weird how a way cheaper laptop does not have this problem while this one does. Im mostly doing this for her concerns, i am expecting some other opinions, thank you for yours.

[LennyD]

EDIT:

 

I have managed to take it to someone that was authorized to have a look inside in order for the guarantee to not be voided, apparently there was some sort of plastic wrapping around the edges of the inner chassis and it melted around the clips that hold the shell on the laptop, i am guessing the owner never felt the smell of heated plastic or thought it was normal. Once it was cleaned out it stopped the creaking sound.