Fatal hardware error

[Bundy077]

Hello, I have been getting a Cache hierarchy error, for about 6 months now. Itll occur seemingly randomly during gameplay, however some games like farcry will crash within 5 minutes of play. I have confirmed newest drivers and BIOS on everything, I have spoken to AMD with little success other than RMA. If anyone has any advice before I start sending hardware back that would be great. 

 

Thank you, 

 

Ryzen 3800X

RX 5700 XT

Trident NEO 16GB

Corsair Gold PSU 650

 

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          10/8/2021 4:42:45 PM
Event ID:      18
Task Category: None
Level:         Error
Keywords:      
User:          LOCAL SERVICE
Computer:      -PC
Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 12

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>18</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2021-10-08T23:42:45.2756867Z" />
    <EventRecordID>17184</EventRecordID>
    <Correlation ActivityID="{de42697e-3105-4a1d-a0b0-b67ac3a52785}" />
    <Execution ProcessID="4568" ThreadID="5316" />
    <Channel>System</Channel>
    <Computer>Bundy-PC</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">12</Data>
    <Data Name="MCABank">5</Data>
    <Data Name="MciStat">0xbea0000000000108</Data>
    <Data Name="MciAddr">0x1007ffd11e5cb69</Data>
    <Data Name="MciMisc">0xd01a0ffe00000000</Data>
    <Data Name="ErrorType">9</Data>
    <Data Name="TransactionType">2</Data>
    <Data Name="Participation">256</Data>
    <Data Name="RequestType">0</Data>
    <Data Name="MemorIO">256</Data>
    <Data Name="MemHierarchyLvl">0</Data>
    <Data Name="Timeout">256</Data>
    <Data Name="OperationType">256</Data>
    <Data Name="Channel">256</Data>
    <Data Name="Length">936</Data>
    <Data Name="RawData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ata>
  </EventData>
</Event>

 

[Mark Kaine]

Check memory with memtest64,  let it run 4 hours minimum. 

Do you use XMP? PBO?

 

31 minutes ago, Bundy077 said:

Ryzen 3800X

RX 5700 XT

Trident NEO 16GB

Corsair Gold PSU 650

Do you also have a motherboard ?

(this is likely ram/mobo issue)

 

Edit: According to here can be CPU issue as well,  so if you have exhausted other options may go this route 

https://community.amd.com/t5/processors/whea-logger-event-id-18/td-p/266186/page/25

 

 

 

[Bundy077]

Sorry,

 

Asus x570 E gaming Wifi

 

Both XMP and PBO are AUTO.

 

I'll try the memory test and check out the link.

 

Thanks for the quick help.

[Bundy077]

2 hours ago, Mark Kaine said:

Check memory with memtest64,  let it run 4 hours minimum. 

Do you use XMP? PBO?

 

Do you also have a motherboard ?

(this is likely ram/mobo issue)

 

Edit: According to here can be CPU issue as well,  so if you have exhausted other options may go this route 

https://community.amd.com/t5/processors/whea-logger-event-id-18/td-p/266186/page/25

 

 

 

Test ran about hour 40 then crashed, just the application. 

 

Event viewer had 2 errors prior it seems...

 

Faulting application name: MemTest64.exe, version: 1.0.0.0, time stamp: 0x58f8725d
Faulting module name: MemTest64.exe, version: 1.0.0.0, time stamp: 0x58f8725d
Exception code: 0xc0000005
Fault offset: 0x0000000000002e90
Faulting process id: 0xd68
Faulting application start time: 0x01d7bca77eefb99c
Faulting application path: C:\Users\bundy\Downloads\MemTest64.exe
Faulting module path: C:\Users\bundy\Downloads\MemTest64.exe
Report Id: 119947e5-0511-490e-a0f1-651899b2b686
Faulting package full name: 
Faulting package-relative application ID: 

 

AND

 

Notifications for the volume C:\ are not active. 

Context: Windows Application

Details:
    Insufficient quota to complete the requested service.  (HRESULT : 0x800705ad) (0x800705ad)
 

[Bundy077]

Will start a new test and see what the result is.

 

[Bundy077]

14 hours ago, Mark Kaine said:

Check memory with memtest64,  let it run 4 hours minimum. 

Do you use XMP? PBO?

 

Do you also have a motherboard ?

(this is likely ram/mobo issue)

 

Edit: According to here can be CPU issue as well,  so if you have exhausted other options may go this route 

https://community.amd.com/t5/processors/whea-logger-event-id-18/td-p/266186/page/25

 

 

 

Finished the test with no errors. Any other suggestions? Should I try changing the settings for XMP or PBO?

[Bundy077]

Update, 

 

Far cry 6 was the game crashing most, i moved the save location to my SATA drive rather than m.2, not sure if this means there’s an error with my m.2 drive, it is what’s running my OS.

 

Anyone know how i can test the drive and fix it?

 

 ill remove the drive and check for proper seatage shortly 

 

[Bundy077]

59 minutes ago, Bundy077 said:

Update, 

 

Far cry 6 was the game crashing most, i moved the save location to my SATA drive rather than m.2, not sure if this means there’s an error with my m.2 drive, it is what’s running my OS.

 

Anyone know how i can test the drive and fix it?

 

 ill remove the drive and check for proper seatage shortly 

 

Another crash after a hour or so

 

[Bundy077]

Fatal hardware error cache hierarchy 14, 6