Headset randomly disconecting

[NoPee4U]

Hello!
 

My headset (Razer Kraken Kitty) randomly with no pattern to it just disconects and reconects after a few seconds. This just randomly started happening one day, no clue why. The wierd part is it starts happening and it does it for a weak or two then stops for a while. Its like if you were to just suddenly pull it out of the USB port (its still pluged in), windows then gives a "no audio device conected message", razer synaps does not show the headset and when it reconects (on its own) discord gives a "new aodio device conected, would you like to switch" and the wierdest part is the mic on the head seatr is muted(can tell by the red ring around it)

I've tried contacting razer support and and they were of no help, tryed repluging it, switching USB ports, reinstaling drivers, updating, I have the headset set as defoult in windows and everything else disabled. When I tryed switching Discord from "defoult" to the headset the red banner appears at the top despit me being able to talk normaly with friends. 

 

I'm very sorry for my english and any miss spells.

Thank you

[Haraikomono]

you sure they are disconnecting, and not windows just using another output device ?

 

Look at the bottom right of your screen at the audio symbol, and click on it.

 

Then just clock on the arrow pointing up, and see the output devices.

 

 

Aside from the problem, how is the sound quality of those headsets ? I was planning on buying them for my wife as a present.

[NoPee4U]

11 hours ago, Haraikomono said:

you sure they are disconnecting, and not windows just using another output device ?

 

Aside from the problem, how is the sound quality of those headsets ? I was planning on buying them for my wife as a present.

I have all other devices disabled and the head set set as default
They are actually amazing especially when you turn surround sound and THX on and they are extremely comfortable I can wear then for 16h no problem