Computer freezes up completely at random

[silver_s]

Hello there!

Over the last week I've been having weird problems with my computer. It'd just lock up at random times, usually when playing a game, but I've also seen it freeze on the Windows login screen (and once even before the Windows loading spinner could appear). It usually happens 5-30min after boot. Whenever it freezes, both of my 2 monitors freeze, the audio freezes and the disk read LED turns off. Rarely it also results in a blue screen, but unlike any other blue screen I’ve seen, my second monitor doesn’t display a black screen, but instead keeps a frozen image on the second screen. What’s interesting is that the computer locks up so thoroughly, that even the ACPI Reset button doesn’t work, and I have to power off the computer by holding down the power button. I’ve narrowed down the problem to being something related to either my Windows installation or corrupt drivers, as CrystalDiskInfo showed that my SSD wasn’t failing, and when booted from another HDD, I couldn’t get the system to lock up, even during an overnight stress test. Ran memtest overnight, zero errors. I already tried uninstalling Nvidia drivers with DDU and reinstalling, it unfortunately didn’t help. I also couldn’t get the perfmon reports, as the report never completed and the Save As button stays gray, even after letting it run for an hour. I've included the Sysnative BSOD Dump + System File Collection App output, a photo of the BSOD with the second monitor still working, a photo of my system freezing even before the windows loading "spinner" could appear (I couldn't reproduce this afterwards) and a video of the system after freezing (the sound is coming from the headphones)

 

Here are the specs of my computer:

Desktop computer, properly cooled.
OS- Windows 10 Pro 20H2 x64 LEGALLY ACTIVATED, installed on 20/07/2020 from an official USB installer.

Age of system- about 3 years.

CPU- Intel i5 8500

GPU- ASUS ROG STRIX GTX1080TI O11G GAMING

Motherboard- MSI B360M Pro-VD

Power Supply- Thermaltake Smart 500W RGB 80+ (At first I suspected that the weak PSU was the problem, but that was ruled out, as I couldn’t reproduce the freezing on a second Windows installation. I plan on replacing this with a proper PSU from the top of the LTT PSU buyers guide next week though.)

RAM- G.SKILL F4-3000C16D-16GISB G.Skill Aegis DDR4 16GB (2x8GB) 3000MHz CL16 1.35V XMP 2.0

SSD- KINGSTON SUV500480G 480GB

Thank you in advance
-Silver

 

SysnativeFileCollectionApp.zip

[AMD A10-9600P]

Seems like a full reinstall might be in order. Wait for second opinions before doing this though.

 

Also why do you need to specify "LEGALLY ACTIVATED", that just makes it seem like it isn't.

[silver_s]

1 minute ago, AMD A10-9600P said:

Also why do you need to specify "LEGALLY ACTIVATED", that just makes it seem like it isn't.

Because it was asked in one of the pinned threads. Thought I'd get it out of the way early on to make sure it isn't the cause of the issue.

[KREWLIFE]

1 hour ago, silver_s said:

I've included the Sysnative BSOD Dump + System File Collection App output

Your application error log is full of programs that have faulted, from Firefox, to your nvidia drivers to your audio drivers..the errors are all over the place dating back over at least 2 months.. best guess since you don't seem to have RAM errors after you ran your Memtest is to do a reinstall and start fresh.

[silver_s]

After three full reinstalls, problem still persists. Faulty SSD or SATA slot?