Jump to content

Computer Fully Reboots.....Someone help?!?

Wait_____u_____what
By Wait_____u_____what
in Troubleshooting
 Share
Posted

Build as follows:

CPU: Ryzen 3950x w/PBO

MB: Gigabyte Aorus Pro B550

RAM: 32GB G.Skill Trident Z Neo @ 3600Mhz

GPU: Gigabyte 8GD Radeon Rx 5700 Xt Gaming OC

PSU: Thermaltake Toughpower GF1 850w

 

There is no real common factor as to when it happens; today was I was doing some basic work(Server maintenance so nothing hardcore in terms of resources) and my computer rebooted.  This is not the first time, and those with a GF1 power supply know the tell-tale 'click' of the PSU when it reboots the PC(I don't know if that means more than that let me know if it does!)

 

Eventviewer is less than helpful as their are no errors/warnings proceeding the event: "The previous system shutdown at TIME on DATE was unexpected."

However, about 5 mins prior to that reboot there two Event ID 19's, both with the description:

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

 

With the following Event Data: 

 

- System
   
- Provider
      [ Name] Microsoft-Windows-WHEA-Logger
      [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}
   
  EventID 19
   
  Version 0
   
  Level 3
   
  Task 0
   
  Opcode 0
   
  Keywords 0x8000000000000000
   
- TimeCreated
      [ SystemTime] 2021-04-13T12:35:53.8618064Z
   
  EventRecordID 60505
   
- Correlation
      [ ActivityID] {bb7965ea-be95-4a58-9acf-bc9358c7d994}
   
- Execution
      [ ProcessID] 4496
      [ ThreadID] 9416
   
  Channel System
   
  Computer TDULCE.DULCE.local
   
- Security
      [ UserID] S-1-5-19
- EventData
    ErrorSource 0
    ApicId 0
    MCABank 25
    MciStat 0x98004000003e0000
    MciAddr 0x0
    MciMisc 0xd01a0ffe00000000
    ErrorType 0
    TransactionType 256
    Participation 256
    RequestType 256
    MemorIO 256
    MemHierarchyLvl 256
    Timeout 256
    OperationType 256
    Channel 256
    Length 872

I've attempted my best at "Google-fu" to troubleshoot this myself but thought I'd reach out here, maybe someone else has this issue and has figured it out?!?

On a side note, it's not multiple times a day, or even everyday, it is very random as far as I can tell.

 

Any pointers/tips/help/etc is greatly appreciated.

 

Link to comment
https://linustechtips.com/topic/1326227-computer-fully-rebootssomeone-help/
Share on other sites
Link to post
Share on other sites
Posted

Had this happen to a friend of mine a few months ago. It was also completely random. Sometimes a few days without issues, sometimes 2 reboots in 10 minutes. We troubleshooted for weeks and didn't manage to find the issue. Then we installed a BIOS update and he's been stable ever since.

If someone did not use reason to reach their conclusion in the first place, you cannot use reason to convince them otherwise.

Link to post
Share on other sites
Posted
  • Author

I am currently on Bios Build F13g, the latest from Gigabyte for my mobo, I should say I am very proactive when it comes to updates, but  thanks for the suggestion!!

Who knows if the latest Windows update didn't do something as well.....

Link to post
Share on other sites
Posted
19 minutes ago, Wait_____u_____what said:

Build as follows:

CPU: Ryzen 3950x w/PBO

MB: Gigabyte Aorus Pro B550

RAM: 32GB G.Skill Trident Z Neo @ 3600Mhz

GPU: Gigabyte 8GD Radeon Rx 5700 Xt Gaming OC

PSU: Thermaltake Toughpower GF1 850w

 

There is no real common factor as to when it happens; today was I was doing some basic work(Server maintenance so nothing hardcore in terms of resources) and my computer rebooted.  This is not the first time, and those with a GF1 power supply know the tell-tale 'click' of the PSU when it reboots the PC(I don't know if that means more than that let me know if it does!)

 

Eventviewer is less than helpful as their are no errors/warnings proceeding the event: "The previous system shutdown at TIME on DATE was unexpected."

However, about 5 mins prior to that reboot there two Event ID 19's, both with the description:

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

 

With the following Event Data: 

 

- System
   
- Provider
      [ Name] Microsoft-Windows-WHEA-Logger
      [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}
   
  EventID 19
   
  Version 0
   
  Level 3
   
  Task 0
   
  Opcode 0
   
  Keywords 0x8000000000000000
   
- TimeCreated
      [ SystemTime] 2021-04-13T12:35:53.8618064Z
   
  EventRecordID 60505
   
- Correlation
      [ ActivityID] {bb7965ea-be95-4a58-9acf-bc9358c7d994}
   
- Execution
      [ ProcessID] 4496
      [ ThreadID] 9416
   
  Channel System
   
  Computer TDULCE.DULCE.local
   
- Security
      [ UserID] S-1-5-19
- EventData
    ErrorSource 0
    ApicId 0
    MCABank 25
    MciStat 0x98004000003e0000
    MciAddr 0x0
    MciMisc 0xd01a0ffe00000000
    ErrorType 0
    TransactionType 256
    Participation 256
    RequestType 256
    MemorIO 256
    MemHierarchyLvl 256
    Timeout 256
    OperationType 256
    Channel 256
    Length 872

I've attempted my best at "Google-fu" to troubleshoot this myself but thought I'd reach out here, maybe someone else has this issue and has figured it out?!?

On a side note, it's not multiple times a day, or even everyday, it is very random as far as I can tell.

 

Any pointers/tips/help/etc is greatly appreciated.

 

do we talk about a soft reboot with reboot screen ? or just black screen and reset

Link to post
Share on other sites
Posted
  • Author
1 hour ago, Haraikomono said:

do we talk about a soft reboot with reboot screen ? or just black screen and reset

Just happened again, went out to client site, came back.  Woke from sleep then reboot.

 

black screen, RGB LED's turn off(they are set to stay on even when computer is sleep/off) complete reboot with POST and all.

 

Event Viewer: 

image.png.1343f1d4372d44ed15e69bca8a0bce05.png

The 10:19 error:

The previous system shutdown at 10:17:46 AM on ‎4/‎13/‎2021 was unexpected

 

There is also the BTHUSB warning, which is my fingerprint reader which says it just timed out, had it for a bit and issues were present prior to installation, but just in case here is the information: https://smile.amazon.com/gp/product/B01NAVWPOJ/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

 

 

Link to post
Share on other sites
Posted
1 hour ago, Wait_____u_____what said:

Just happened again, went out to client site, came back.  Woke from sleep then reboot.

 

black screen, RGB LED's turn off(they are set to stay on even when computer is sleep/off) complete reboot with POST and all.

 

Event Viewer: 

image.png.1343f1d4372d44ed15e69bca8a0bce05.png

The 10:19 error:

The previous system shutdown at 10:17:46 AM on ‎4/‎13/‎2021 was unexpected

 

There is also the BTHUSB warning, which is my fingerprint reader which says it just timed out, had it for a bit and issues were present prior to installation, but just in case here is the information: https://smile.amazon.com/gp/product/B01NAVWPOJ/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

 

 

 

 

 

try this:

open powershell and paste:

 

 Get-WinEvent -FilterHashtable @{logname = 'System'; id = 1074, 6005, 6006, 6008}  |
                     ForEach-Object {
                         $EventData = New-Object PSObject | Select-Object Date, EventID, User, Action, Reason, ReasonCode, Comment, Computer, Message, Process
                         $EventData.Date = $_.TimeCreated
                         $EventData.User = $_.Properties[6].Value
                         $EventData.Process = $_.Properties[0].Value
                         $EventData.Action = $_.Properties[4].Value
                         $EventData.Reason = $_.Properties[2].Value
                         $EventData.ReasonCode = $_.Properties[3].Value
                         $EventData.Comment = $_.Properties[5].Value
                         $EventData.Computer = $Computer
                         $EventData.EventID = $_.id
                         $EventData.Message = $_.Message

                         $EventData | Select-Object Date, Computer, EventID, Action, User, Reason, Message

                     }

 

 

basically the same as Get-WinEvent -FilterHashtable @{logname = 'System'; id = 1074, 6005, 6006, 6008} but better formatted

should give you an overview on why the restarts are happening

Link to post
Share on other sites
Posted
  • Author

Changed to filter after 4/1/2021, and only include 1074:

 

Date     : 4/12/2021 12:30:14 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/11/2021 10:16:38 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/11/2021 10:04:07 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 11:44:14 PM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/10/2021 10:50:19 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 10:39:16 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 10:31:10 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 10:26:37 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 10:25:34 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 10:17:03 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : No title for this reason could be found
Message  : The process C:\Windows\system32\msconfig.exe (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: No 
           title for this reason could be found
            Reason Code: 0x40000
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 10:10:31 AM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/10/2021 1:27:54 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/8/2021 11:45:12 PM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/8/2021 9:58:13 PM
Computer : 
EventID  : 1074
Action   : restart
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the restart of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: restart
            Comment: 

Date     : 4/8/2021 1:06:31 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/7/2021 12:03:39 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/6/2021 12:03:31 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/4/2021 11:16:55 PM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/4/2021 12:08:29 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/2/2021 1:47:55 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

Date     : 4/1/2021 12:36:38 AM
Computer : 
EventID  : 1074
Action   : power off
User     : DULCE\53
Reason   : Other (Unplanned)
Message  : The process C:\Windows\Explorer.EXE (TDULCE) has initiated the power off of computer TDULCE on behalf of user DULCE\53 for the following reason: Other 
           (Unplanned)
            Reason Code: 0x0
            Shutdown Type: power off
            Comment: 

 

 

From online it says to check updates, and ofc windows troubleshooter.  

 

This is the second Tuesday so possibly issues with Windows Update, but this isn't just from today so I don't see it being specifically that.

I will update with any further research/events if they occur.

Link to post
Share on other sites
  • 3 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×