Corsair Void Pro Headset doesn't work

[Garster]

My headset is connected via the usb and my pc is recognizing the sound but nothing is coming out of the headset. And I don't know how to fix it

[Skiiwee29]

do you have them set as primary audio output in windows?

[Garster]

3 minutes ago, Skiiwee29 said:

do you have them set as primary audio output in windows?

Yes, I do

[Skiiwee29]

1 minute ago, Garster said:

Yes, I do

There is a volume knob on the left ear cup, can you make sure its not all the way down 

[Garster]

2 minutes ago, Skiiwee29 said:

There is a volume knob on the left ear cup, can you make sure its not all the way down 

yeah, it's' up

[Skiiwee29]

1 minute ago, Garster said:

yeah, it's' up

does the headset show up in Corsair iCue?

[Garster]

1 minute ago, Skiiwee29 said:

does the headset show up in Corsair iCue?

Yes

[Skiiwee29]

Just now, Garster said:

Yes

what Version of iCue are you running?

[Garster]

3 minutes ago, Skiiwee29 said:

what Version of iCue are you running?

The latest one, it's 4.9.350 

[Skiiwee29]

1 minute ago, Garster said:

The latest one, it's 4.9.350 

Try giving this a shot: https://help.corsair.com/hc/en-us/articles/360033489511-Fix-Corsair-headset-sound-issues-after-the-Windows-10-build-1903-update-or-an-iCUE-software-update#:~:text=If troubleshooting sound problems doesn,Open the Windows Control Panel.&text=Right-click on the Corsair iCUE software and select Uninstall,Restart your computer again.

[Garster]

Just now, Skiiwee29 said:

Try giving this a shot: https://help.corsair.com/hc/en-us/articles/360033489511-Fix-Corsair-headset-sound-issues-after-the-Windows-10-build-1903-update-or-an-iCUE-software-update#:~:text=If troubleshooting sound problems doesn,Open the Windows Control Panel.&text=Right-click on the Corsair iCUE software and select Uninstall,Restart your computer again.

Ok, give me a second

[Garster]

17 minutes ago, Skiiwee29 said:

Try giving this a shot: https://help.corsair.com/hc/en-us/articles/360033489511-Fix-Corsair-headset-sound-issues-after-the-Windows-10-build-1903-update-or-an-iCUE-software-update#:~:text=If troubleshooting sound problems doesn,Open the Windows Control Panel.&text=Right-click on the Corsair iCUE software and select Uninstall,Restart your computer again.

I just did it and it still didn't work

[Skiiwee29]

11 minutes ago, Garster said:

I just did it and it still didn't work

Try uninstalling icue and see if you get audio that way. 

[xFireLegendx138]

13 minutes ago, Garster said:

I just did it and it still didn't work

I had this with my headset I think going into sounds and disabling any other sounds such as monitor/speakers... Then give it a restart that should work and also make sure it's set as default 

[Garster]

16 minutes ago, Skiiwee29 said:

Try uninstalling icue and see if you get audio that way. 

Ok

[Garster]

18 minutes ago, Skiiwee29 said:

Try uninstalling icue and see if you get audio that way. 

Actually I've already done that multiple times and am stuck with this problem.

[Garster]

18 minutes ago, xFireLegendx138 said:

I had this with my headset I think going into sounds and disabling any other sounds such as monitor/speakers... Then give it a restart that should work and also make sure it's set as default 

 

[Skiiwee29]

Just now, Garster said:

Actually I've already done that multiple times and am stuck with this problem.

Post me a screenshot of your sound setup in windows on the playback tab, like this:

 

[Garster]

5 minutes ago, Skiiwee29 said:

Post me a screenshot of your sound setup in windows on the playback tab, like this:

 

 

[Skiiwee29]

Try re-pairing the headset with the USB dongle.

 

https://help.corsair.com/hc/en-us/articles/360025279392-Pair-the-VOID-PRO-RGB-Headset-and-Wireless-Receiver-Dongle

[Garster]

3 minutes ago, Skiiwee29 said:

Try re-pairing the headset with the USB dongle.

 

https://help.corsair.com/hc/en-us/articles/360025279392-Pair-the-VOID-PRO-RGB-Headset-and-Wireless-Receiver-Dongle

Thank you so much, it worked. 

[Skiiwee29]

Just now, Garster said:

Thank you so much, it worked. 

Took a bit, but glad we were able to arrive at a resolution!