New PC build can't see my M.2 or 2.5 SSD storage

[Xarai]

So I turned on my PC for the first time but I dont see the rest of my TB storage on my files? Also booted up right away to the desktop, but I dont know if its because Best Buy did the final installations? They also supposedly transferred my old data to my 2.5 SSD that's in this PC. Help please, I'm totally lost.

[TheLawyerMan]

Let me see if I'm understanding correctly. Best Buy transferred your data from an old drive to a new one and that data isn't showing up on the new drive?

 

Please tell me you have the old drive still.

 

OR

You are unable to see drives that are installed in the system.

 

Also, your C Drive seems to be half full, therefore there is something on it

[brob]

Drives use powers of one thousand when expressing size, e.g. 1GB = 1000^3. O/S use powers of 1024 (a power of 2), e.g. 1GB = 1024^3. So a 1TB drive is 1,000,000,000,000 bytes which is expressed by the o/s as ~931GB. This is the size showing in your screen grab.

 

The drive is showing 538GB free. About 58% of the drive. Presumably the used portion of the drive contains your old data, the o/s, and anything else installed at the store. If you open the drive you should see your data.

[mr cheese]

Looks like they did transfer over your data, but the extra drives probably weren't formatted

 

In the windows search bar, type "partitions", then click on this

 

then send a screenshot of this

[Xarai]

9 minutes ago, ALLSTAR1JAC2899 said:

Let me see if I'm understanding correctly. Best Buy transferred your data from an old drive to a new one and that data isn't showing up on the new drive?

 

Please tell me you have the old drive still.

 

OR

You are unable to see drives that are installed in the system.

 

Also, your C Drive seems to be half full, therefore there is something on it

You're right, I just noticed it as GS Data Backup. Although I still can't find my M.2 storage listed next to my SSD.

[Xarai]

8 minutes ago, brob said:

Drives use powers of one thousand when expressing size, e.g. 1GB = 1000^3. O/S use powers of 1024 (a power of 2), e.g. 1GB = 1024^3. So a 1TB drive is 1,000,000,000,000 bytes which is expressed by the o/s as ~931GB. This is the size showing in your screen grab.

 

The drive is showing 538GB free. About 58% of the drive. Presumably the used portion of the drive contains your old data, the o/s, and anything else installed at the store. If you open the drive you should see your data.

You guys are right, I just noticed it as GS Data Backup. Although I still can't find my M.2 storage listed next to my SSD.

[Xarai]

9 minutes ago, DaJakerBoss said:

Looks like they did transfer over your data, but the extra drives probably weren't formatted

 

In the windows search bar, type "partitions", then click on this

 

then send a screenshot of this

Here it is. I don't know if something here is the M.2 storage that I can't see in my Files?

[brob]

Your screen shot shows an odd setup. By the looks of things Disk 0 is your C drive and Disk 1 is the drive you are looking for.

[Xarai]

1 minute ago, brob said:

Your screen shot shows an odd setup. By the looks of things Disk 0 is your C drive and Disk 1 is the drive you are looking for.

Yeah, I just did some clicking and I saw both sdd drives listed in Properties and the device status shows them as working fine. Only problem now is to see how I can have my M.2 appear in my Devices 

[brob]

In disk management right-click the New Volume. One of the options should be to change or assign a drive letter. Assign a drive letter. The volume should then appear in the file explorer.

[Xarai]

21 minutes ago, brob said:

In disk management right-click the New Volume. One of the options should be to change or assign a drive letter. Assign a drive letter. The volume should then appear in the file explorer.

I think it worked! Should it look like this?

[brob]

Yes.