High-End System Crashing

[R95950x]

Hi. I have a very high end system but it randomly crashes and restarts please help.

Games that I play are: Doom Eternal and Anno 1800. 

This is my parts list:

https://pcpartpicker.com/list/7DzP9N

[Interstellarfox]

Hi, when does your system tend to crash? is it during a game or just randomly.

[DoctorNick]

PCPartPicker Part List: https://pcpartpicker.com/list/7DzP9N

CPU: AMD Ryzen 9 5950X 3.4 GHz 16-Core Processor  ($1235.00 @ Amazon) 
CPU Cooler: Noctua NH-D15 CHROMAX.BLACK 82.52 CFM CPU Cooler 
Motherboard: MSI MEG B550 UNIFY ATX AM4 Motherboard  ($289.99 @ B&H) 
Memory: G.Skill Trident Z Royal 128 GB (4 x 32 GB) DDR4-4000 CL18 Memory  ($769.88 @ Amazon) 
Storage: Sabrent Rocket Q 8 TB M.2-2280 NVME Solid State Drive  ($1299.99 @ Amazon) 
Video Card: *MSI GeForce RTX 3090 24 GB VENTUS 3X OC Video Card  ($2099.98 @ Amazon) 
Case: Cooler Master MasterBox TD500 Mesh White w/ Controller ATX Mid Tower Case  ($99.99 @ Amazon) 
Power Supply: EVGA G5 1000 W 80+ Gold Certified Fully Modular ATX Power Supply  ($238.91 @ Amazon) 
Total: $6033.74
Prices include shipping, taxes, and discounts when available
*Lowest price parts chosen from parametric criteria
Generated by PCPartPicker 2021-01-07 02:51 EST-0500

[DoctorNick]

Do you run memory at 4000mhz? If yes try disabling XMP and see if it still happens.

[R95950x]

 

Just now, Interstellarfox said:

Hi, when does your system tend to crash? is it during a game or just randomly.

My system crashes during games or any heavy workload like when I try to edit a large animation in cinema 4d.

[RONOTHAN##]

It sounds like a PSU issue, but then again the PSU should be able to handle a 3090 just fine. Try reducing the power limit on the 3090 in MSI Afterburner and see if your crashing goes away. If it does, then it's either the GPU or the PSU. The way to tell if that does fix the problem would be to then underclock the card while keeping full power limit. If it starts crashing, its the PSU, if it stops its GPU. If neither, check the event viewer to see if a crash report is even made to go off of.

 

Edit: didn't see the memory was 4000MHz. While Ryzen memory controllers can handle that, the infinity fabric usually can't. Unless you go and tune the infinity fabric independently, just run memory at 3600MHz and call it a day

[b0ne-]

I have serious issues with doom eternal too game is so buggy.

I don;t have crashes though.

 if u got the game on steam u can try to verify the integrity of the game files (just go right click on ur game properties and click on local files

 

 

 

[R95950x]

Just now, DoctorNick said:

Do you run memory at 4000mhz? If yes try disabling XMP and see if it still happens.

I could not get it to run at 4000 mhz its stuck at 3600 for now ill disable xmp and come back.

[Interstellarfox]

Just now, R95950x said:

 

My system crashes during games or any heavy workload like when I try to edit a large animation in cinema 4d.

Considering it's a hard crash as RONOTHAN## said it's very possible that your issue is caused my your power supply not being able to cut the mustard 

[R95950x]

 

4 minutes ago, DoctorNick said:

Do you run memory at 4000mhz? If yes try disabling XMP and see if it still happens.

Ok it still crashes after disabling XMP.

2 minutes ago, Interstellarfox said:

Considering it's a hard crash as RONOTHAN## said it's very possible that your issue is caused my your power supply not being able to cut the mustard 

 

4 minutes ago, RONOTHAN## said:

It sounds like a PSU issue, but then again the PSU should be able to handle a 3090 just fine. Try reducing the power limit on the 3090 in MSI Afterburner and see if your crashing goes away. If it does, then it's either the GPU or the PSU. The way to tell if that does fix the problem would be to then underclock the card while keeping full power limit. If it starts crashing, its the PSU, if it stops its GPU. If neither, check the event viewer to see if a crash report is even made to go off of.

 

Edit: didn't see the memory was 4000MHz. While Ryzen memory controllers can handle that, the infinity fabric usually can't. Unless you go and tune the infinity fabric independently, just run memory at 3600MHz and call it a day

I dont think its a PSU issue since its a 1000w 80+ gold unit

[SavageNeo]

1 minute ago, R95950x said:

000w 80+ gold unit

doesn ot mean quality at all.

 

G5 is n ot the best for 3090 but it should be fine. reduce the power limit of the 3090 to --30-50% and see if it helps.

[DoctorNick]

12 minutes ago, R95950x said:

I could not get it to run at 4000 mhz its stuck at 3600 for now ill disable xmp and come back.

did you set dram/memory frequency to auto? You could also just reset cmos.

[RONOTHAN##]

5 minutes ago, R95950x said:

I dont think its a PSU issue since its a 1000w 80+ gold unit

That doesn't mean you didn't get a bad one from the factory, or if you've used it from an older build that it hasn't degraded a bit. If it is a PSU issue, its because your PSU has soft failed. Not common at all, but possible. I've seen it happen before (granted it was on a thermaltake piece of garbage, but that's not the point) where the system will boot, but the moment I go to do something 3D intensive it just hard crashes, and even though it was working in a different system not but 2 hours before with similar power requirements, the PSU was still the issue