BIOS changes / black screen

[JustinTenz]

Hi there,

 

I got my new desktop system yesterday with the following specs:

• Ryzen 7 5800X
• ASUS-TUF Gaming X570-Plus WiFi
• Corsair Hydro Series H100i Pro RGB XT 240mm
• Corsair 32GB (2x16) 3200MHZ DDR4 Vengeance RGB Pro
• Samsung 1TB 970 EVO Plus M.2
• Corsair 650W RM650X V2 80+
• Zotac-GeForce RTX 3070 Twin Edge OC 8GB GDDR6
• Windows 10 Home 64bit
• It's all fitted in a Meshify 2 case.

When I got my system the first thing I did is check the BIOS because in windows the RAM showed 2133 instead of the 3200. I selected the profile for 3200Mhz and after the save and restart my monitor got no imput, just black screen. Also on the motherboard the orange DRAM light was on (not blinking). I try'd all 3 the display ports on the 3070, even try'd with a HDMI cable but no luck. I took the battery out of the motherboard, waited 2 mins and put it back and after that I could restart the system.

Today I went to the shop right before closing and they fixed it in the BIOS they said, it was something that was on "auto" instead of 3200. And I returned home (1 hour drive). When I return home the screen is again black and orange light is on... After calling the shop they said it must be a hdmi connection that isnt plugged in well... But I double checked everything, cables, took ram out and back in etc... But nothing. Now they are closed for 7 days and I'm here with a system that isnt working as it should.

 

Could someone assist me, and give me some help with this? It's frustrating!

Thanks in advance.

[Vishera]

Clear CMOS,if that helps it means the settings in the BIOS were the problem.

If you want the ram to run at 3200MHz - Turn on XMP or D.O.C.P.

Do not touch anything else.

[Fasauceome]

Remove one of the of the ram dimms and try to boot. It should force the system to initialize again

 

[Convictions]

Things to try:

 

1) reset your ram sticks. Just take them out and put them back in. 

 

2) if issue persists, try them in different slots (1 and 3 vs 2 and 4)

 

3) if issue still persists, try using just 1 stick. If issue still persists, swap it with the other stick and check again. 

 

4) if none of those work, report back and we'll have to try something else. 

[Analog]

If you only tried setting the speed of the RAM to 3200MHz from the 2133MHz, I can pretty much guarantee that it is never going to work, as you are using the timings for 2133MHz, but forcing the RAM to work at much higher speed. Therefore, enable XMP or DOCP, probably it will show up as the latter in the BIOS as this is a AMD system. 

 

Still, do take under consideration that XMP / DOCP means that the memory "reseller," rather than the manufacturer, because most of the brands out there don't actually produce the memory chips themselves, have validated that the memory is capable of achieving a certain speed with a certain set of timings. Yet, the key thing here is that it is "capable," and not that it will actually do so. This is in fact in the fine print of any brand selling pre-binned memory. Anything above standard DDR4 speed which is indeed 2133MHz will depend on three things:

 - memory controller of the processor,

 - motherboard

 - RAM itself

 

If either of these components is not up to the task, you will not be able to run the memory at the advertised speed. The best thing to do in order to assure the best case scenario is to check the motherboards QVL on what is supported and what is not. In the QVL will see pretty much every memory configuration that the motherboard manufacturer has tested and validated as working on that particular board. 

 

Another thing to take under consideration is that using high-density ram like 16GB sticks, especially when populating all memory dimm slots, will be a lot more taxing on both the memory controller and motherboard. Therefore, if you check the QVLs of many of the boards, certain speeds and capacities are only listed as being supported when two dimm slots are populated, or even not listed at all. 

 

Furthermore, even if by some chance all is well with the controller, RAM and motherboard, XMP only sets specific values for a handful of settings. This means that the board needs to automatically adjust the rest. However, some boards aren't as smart as others and incorrectly set values which will cause the system to be unstable or outright not to post. In order to combat this you will need to do some checking of what memory chips your memory kit is using and subsequently which values react best with these memory chips. For example Samsung B-die behaves differently Hynix CJR/CFR. PCBs revisions of memory also matters, but not to that extent, at least not with such low speeds. 

 

All that being said, from what you are describing what I have mentioned above seems that is exactly what is going on in your case. So in order to actually run the memory on the advertised sped you will need to do some tinkering in the BIOS and play around with the settings. Loosening the timings and bumping up the voltage generally does the trick. Anything below 1.5V is fine for DDR4 for daily use, assuming you have decent case airflow. Still, like I said, do your research as not all memory chips like being overvolted beyond 1.35V. 

 

 

[JustinTenz]

16 hours ago, Fasauceome said:

Remove one of the of the ram dimms and try to boot. It should force the system to initialize again

 

Thanks for your reply, I try'd doing but still not able to get me in. (Orange light still full on)

[JustinTenz]

17 hours ago, Vishera said:

Clear CMOS,if that helps it means the settings in the BIOS were the problem.

If you want the ram to run at 3200MHz - Turn on XMP or D.O.C.P.

Do not touch anything else.

Thanks for your reply, I try'd this and got the same when I rebooted. (Orange light full on)

[JustinTenz]

17 hours ago, Convictions said:

Things to try:

 

1) reset your ram sticks. Just take them out and put them back in. 

 

2) if issue persists, try them in different slots (1 and 3 vs 2 and 4)

 

3) if issue still persists, try using just 1 stick. If issue still persists, swap it with the other stick and check again. 

 

4) if none of those work, report back and we'll have to try something else. 

Thanks for your reply, though this doesnt seem to do anything different.

[JustinTenz]

Try'd a few things out.

 

First try:
Reboot with

• - 1 stick (even try'd both of them)
• - No effect, still black screen and orange DRAM light on MB.

 

Second try:

• - Cleared CMOS
• - On restart got image_1 (ignored CPU fan in BIOS)
• - I selected D.O.C.P. profile in EZ mode (image_2)
• - Save and exit with this notification (image_3)
• - Reboot > black screen and back to where we started with orange DRAM light on MB.

 

Third try:

• - Cleared CMOS
• - On restart got image_1 again (ignored CPU fan in BIOS)
• - Advanced mode: AI Overclock Tuner > Selected D.O.C.P.
• - Manualy selected Memory Frequency > DDR4-3200Mhz (image_4)
• - On reboot after the fan error I can go to windows
• - HWiNFO (image_5 & image_6)
• - Taskmanager shows 3200Mhz.
• - If I reboot to check in BIOS it shows the D.O.C.P. profile is active, but still the values are 2133Mhz.

 

I hope this makes sense to someone, because to me it's very strange!

 

@Convictions@Vishera @Fasauceome

 

[Fasauceome]

4 hours ago, JustinTenz said:

• Advanced mode: AI Overclock Tuner > Selected D.O.C.P.
• - Manualy selected Memory Frequency > DDR4-3200Mhz (image_4)

I can see in your screenshot that the speed is correct, but the timings are all wrong. Also, is there more than one DOCP profile offered to you?

 

You've manually set the speed which seems to work, so perhaps you can manually set the timings too and everything will be working just right.

[Vishera]

3 hours ago, Fasauceome said:

I can see in your screenshot that the speed is correct, but the timings are all wrong. Also, is there more than one DOCP profile offered to you?

 

You've manually set the speed which seems to work, so perhaps you can manually set the timings too and everything will be working just right.

I think that's part of the reason:

8 hours ago, JustinTenz said:

- Manualy selected Memory Frequency > DDR4-3200Mhz (image_4)

Also that BIOS looks buggy as hell,at this point i think that a BIOS update is required.

[Convictions]

Can you give the SKU# for the ram you have? I think there are two variants of your ram -- one is designed specifically for Ryzen, and one is not. I think only the Ryzen one is on your motherboard's QVL (official supported memory list).

[Digideath]

This is why i don't like asus boards. They don't do xmp properly. I had an intel asus board that would crank 1.3v through the memory controller every time you enabled xmp. Asus really need to get their act together