Steelseries Arctis 3 audio issue

[IronCanuck]

right we got my son some arctis 3's for christmas. they sound great and the mic works a treat but we're having a strange issue with with background audio on the pc passing through discord to other people in the voice chat. 

For example we are in a voice chat and his microphone is muted, I cant hear him, but I can still hear the youtube video he is watching,

 

I've tried playing with discord settings as well as the windows 10 voice and  sound settings. I tried disabling audio mix as that came up in the threads I googled but no dice.

We would rather not have to enable push to talk.

 

I myself have a pair of arctis 5's and have not had this issues however mine connect via usb and the 3's connect via microphone and audio jack.

 

Any and all help and or advice is appreciated. thank you!

[jaslion]

Common issue with the arctic 3. The cable has trouble with crossover when using the headphone and audio cable end and not the combined end. I'd just return it and get like a hyper x cloud II one. Same price but doesn't have the issue (don't get the usb one tho that one is a pain to get going)

[IronCanuck]

not quite what I was looking for  but several hours of fiddling tells me your right. returning the arctis 3's.