Nvidia Game Code overdue due to supply shortage

[Agonizel]

Hi everyone,

So I pre-ordered and paid for an RTX3080 back in September with an included 1year Nvidia membership and COD Coldwar.
I'm an avid FPS player and I was looking forward to play Call of Duty.
Now the retailer made an announcement saying RTX availability won't be until 2021, I suspected that much.
But here's the issue: the codes are overdue in December and beginning January, which means I won't benefit from those offers I expected when pre-ordering the GPU - since the GPU will probably arrive later.

 

I had a mail exchange with a sales rep of the retailer. I explained I understood supply shortage was not their fault, but they still were responsible for advertising those offers - then I asked if they had plans to adress this issue.

The sales rep basically told me "No" as he answered that the date limit was given and they couldn't do a thing about it.

Now I'm ready to contact Nvidia about the issue, but I'm having trouble finding an actual person or entity to write to as I am constantly redirected to Q&A pages and the forums.
Can anyone help me or give me guidance on this?

And in the off chance Linus ever sees it, could he call them out on it - because it's kind of unfair. I'm considering cancelling my pre-order because of that.

 

AMD has this system where you can "secure" the game although you haven't received the card yet, but you only can download it when the corresponding AMD Hardware is detected in your system. That way you are guaranteed to get the offered additional content. I wish Nvidia could see this.

 

[eeeee1]

must suck to have "pre-ordered" something.

and all those who didn't got theirs before you.

[RAS_3885]

That's the inherent risk of pre-ordering.

 

Just buy the game separately if it means that much to you.

[LogicalDrm]

-> Moved to Graphics Cards

***

 

Those codes are free extras. They don't add anything to value, so you don't actually lose anything by not getting code. You would gain something if you would get code. Not the first time, and Nvidia is not gonna do anything. You would need to be in country with strict consumer protection and have good lawyer behind you to go fight over that.

[Exeon]

I still think it's a valid argument.

If you bought one during a promotion period you should be entitled to whatever discount or extra they advertised.

 

Nvidia can't really take much more bad rep, I'm sure they have enough pull to extend the period in which these keys can be claimed

[Agonizel]

Yeah it does suck, I've canceled my pre-order. The Game Code thing was just the tipping point but the late arrivals, the crashing issues (although "fixed"), AMD GPUs coming out and the lack of information (I don't even know how good or bad the GPU I pre-ordered was) were all factors that made me pull out of this mess