cannot update amd driver

[Pixelated Snek]

i have a AMD A6-5400K APU with Radeon(tm) HD Graphics processor and a AMD Radeon HD 7540D video card. i downloaded AMD radeon settings to try to update my driver but it doesnt seem to work. it says i am at version 15.301.

[CommanderAlex]

Welcome to the forums!!!

 

The A6-5400k APU with Radeon HD graphics has integrated graphics (the Radeon HD 7540D) built onto the same chip as the processing side of the A6-5400k, hence they call it an APU (Accelerated Processing Unit). Did you download the graphics drivers from here? 

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-desktops/a6-5400k-radeon-hd-7540d

[airborne spoon]

Make sure you run DDU before installing a new driver. Especially with AMD drivers this will prevent any potential issues that may arise.

[Pixelated Snek]

On 10/27/2020 at 7:35 PM, CommanderAlex said:

Welcome to the forums!!!

 

The A6-5400k APU with Radeon HD graphics has integrated graphics (the Radeon HD 7540D) built onto the same chip as the processing side of the A6-5400k, hence they call it an APU (Accelerated Processing Unit). Did you download the graphics drivers from here? 

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-desktops/a6-5400k-radeon-hd-7540d

Yes i did

[CommanderAlex]

1 hour ago, Pixelated Snek said:

Yes i did

Try running DDU to remove any traces of the graphics driver as @airborne spoon mentioned and reinstall with a fresh copy of the drivers again from the website link I provided. You want to use DDU as it will basically NUKE the driver from the computer. You will want to go into safe mode on the computer and do a "Clean and restart" option. Also, unplug your computer from the internet by whatever means its connected by (If ethernet, unplug the ethernet cable. If Wi-Fi, disconnect Wi-Fi and make sure it does not automatically reconnect). This will prevent Windows from automatically installing a driver from the internet that may cause issues due to compatibility. 

 

Once your computer restarts, log in and go to the driver you downloaded before you disconnected from the internet and install as normal. Once its done installing, I like to reboot the computer and then you can go ahead and plug the ethernet cable/connect to the Wi-Fi and you should be fine.