monitors issue about refresh rate

[Alfred Moscosa]

I am new to PC building game. And I ask for help about my issue.

 

I cannot change my monitor's refresh rate in the advanced adapter settings it is stuck to 60hz even though it is advertised as a 75hz monitor (Nvision XC24S). what should I do to change it. It has only VGA and HDMI ports. 

 

My GPU is a RX 570.

[Moonzy]

hmm... it should have a 75Hz profile if it is advertised as so

but you can try creating a custom resolution for it in radeon software

 

gear icon -> display -> custom resolution create new+ on the bottom right of the page

Spoiler

 

 

edit: how did you connect the monitor? HDMI?

[Alfred Moscosa]

4 minutes ago, Moonzy said:

hmm... it should have a 75Hz profile if it is advertised as so

but you can try creating a custom resolution for it in radeon software

 

gear icon -> display -> custom resolution create new+ on the bottom right of the page

  Reveal hidden contents

 

 

edit: how did you connect the monitor? HDMI?

I tried setting a custom profile but it says it is not supported. 

 

yes via the included HDMI from the unit

[Moonzy]

3 minutes ago, Alfred Moscosa said:

I tried setting a custom profile but it says it is not supported. 

 

yes via the included HDMI from the unit

hmm that's weird

what cpu are you using?

[Tan3l6]

Maybe monitor on-screen menu has option to enable "OC"

[Alfred Moscosa]

4 minutes ago, Moonzy said:

hmm that's weird

what cpu are you using?

I'm using a ryzen 5 2600 

[Moonzy]

2 minutes ago, Alfred Moscosa said:

I'm using a ryzen 5 2600 

ah, no other GPU to test then?

 

check your monitor's OSD like Tan mentioned, maybe you have to turn on OC mode or smth

[Alfred Moscosa]

5 minutes ago, Tan3l6 said:

Maybe monitor on-screen menu has option to enable "OC"

I tried that but the menus of the monitor is pretty dry and has only basic functions and the pseudo HDR setting. 

 

does Changing the Cable help? I am using the HDMI cable on the box