PLEASE HELP - GPU Black Screening!!

[Rfb5056]

The Problem

While under load, my GPU will shut down, the screen will go black, and the rest of the system will continue operating (sound still audible as well). All of the fans turn up to 100% and the GPU will not come back on unless I restart the system. I can tell the GPU is off as the Geforce lighting is untlit on the card. Once this happens it is not a guarantee that the GPU turns on reboot. Sometimes the system turns on right away, other times the system spins up, but the GPU fails to launch (GPU launch failure is noted on the motherboard when this happens). When I am able to get it back up and running and attempt to start another game, the same issue will just resurface (sometimes immediately, other times it may take a couple minutes). This has been happening since the 18th of August. Sometimes I can play for an hour, other times it fails the minute the game loads. I cannot detect any major temperature issues (not seen a spike over 80C on my GPU).  System continues to run without issue when not under load (watching Youtube, surfing the internet, etc).

 

The System - Built in April 2020 - All new parts

CPU - AMD Ryzen 5 3600x (using stock wraith cooler from he 3600x)

GPU - Nvidia RTX 2060 Super (Founders Edition)

PSU - EVGA SuperNOVA 550 GA, 80 Plus Gold

Motherboard - MSI B450 Tomohawk Max

RAM - x2 8g G Skill Ripjaw 3600mhz (16g total)

Storage - 1x 1TB Western Digital SSD & 1x  500GB Samsung 970 EVO

Case - Fractal Meshify C (4 fractal stock case fans + RGB light strips plugged into the MB)

 

Running Software

G Hub

Dragon Center

GeForce Experience

Battle net

Steam

Philips Hue Light Sync

 

What I Have Done

Suspecting heat, I have played with fan curves on my case fans, CPU and GPU...Not sure if there is some way that the fan curves are being overridden by one of the software I have open.

Checked for all available drivers via Dragon Center. Updated to date.

Checked for any Windows 10 Updates

Tried to reinstall Nvidia Drivers. When this didn't work, I installed old driver (new driver released the day before my issues began, 8/17/20). When old drivers didn't fix the issue, I updated to current again.

Suspecting possible power issue I used an online calculator to check my power usage, and getting quoted back ~350-400 at most.

 

Conclusion

I have no idea where to go from here for my issue...not sure if the problem is being caused by drivers, heat, power, faulty wire, part failure. I have not had any issues prior to 8/17/20. Any insight or support would be massively appreciated!!!

 

Thanks to the community in advance!

 

 

 

[bmx6454]

does anything come up in event viewer when this happens? if so, what?

2 minutes ago, Rfb5056 said:

Tried to reinstall Nvidia Drivers. When this didn't work, I installed old driver (new driver released the day before my issues began, 8/17/20). When old drivers didn't fix the issue, I updated to current again.

also, try using ddu, and then install current. side note, i would ditch geforce experience, it is a bad program imo.

[Rfb5056]

Not super familiar with Event Viewer (First PC as of April). I have 54 critical events logged. some seem to be consistent with some of the events. log says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

There's also:

 

The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\00000076
Graphics Exception: ESR 0x416c70=0xffffffff

The message resource is present but the message was not found in the message table

[Grihm]

Who built the computer?

 

Not hitting 80 could still be considered hot, but depending on what you do of course. Is this in games or while idle?  I would install Intel Extreme Tuning Utility and run a CPU stress test to begin with and see if you have any heat issues anyways. Part from that, i would remove the GPU, reset it in it´s place properly and make sure it´s really slotted as it should be.

[Imannudein]

Try removing dragon centre. it has been known to cause issues at low level on MSI motherboards. As suggested by @Rfb5056, remove the old driver using DDU and reinstall latest one from Nvidia website. 

 

Have you tried to re-seat the GPU by removing it and re-installing? PCIE power cable looks good? 

 

How about BIOS version? Have you tried installing latest biod update from MSI? 

[Rfb5056]

2 minutes ago, Grihm said:

Who built the computer?

 

Not hitting 80 could still be considered hot, but depending on what you do of course. Is this in games or while idle?  I would install Intel Extreme Tuning Utility and run a CPU stress test to begin with and see if you have any heat issues anyways. Part from that, i would remove the GPU, reset it in it´s place properly and make sure it´s really slotted as it should be.

I built it myself. GPU idles ~30C, upper 60's to upper 70's under load in games. Warzone has been the main culprit, but I also tried it with Cities Skylines and had the same outcome...

[Rfb5056]

I just reinstalled using DDU. I'll give it a go and see if I hit any snags! 

[DefineOG]

45 minutes ago, Rfb5056 said:

The Problem

While under load, my GPU will shut down, the screen will go black, and the rest of the system will continue operating (sound still audible as well). All of the fans turn up to 100% and the GPU will not come back on unless I restart the system. I can tell the GPU is off as the Geforce lighting is untlit on the card. Once this happens it is not a guarantee that the GPU turns on reboot. Sometimes the system turns on right away, other times the system spins up, but the GPU fails to launch (GPU launch failure is noted on the motherboard when this happens). When I am able to get it back up and running and attempt to start another game, the same issue will just resurface (sometimes immediately, other times it may take a couple minutes). This has been happening since the 18th of August. Sometimes I can play for an hour, other times it fails the minute the game loads. I cannot detect any major temperature issues (not seen a spike over 80C on my GPU).  System continues to run without issue when not under load (watching Youtube, surfing the internet, etc).

 

The System - Built in April 2020 - All new parts

CPU - AMD Ryzen 5 3600x (using stock wraith cooler from he 3600x)

GPU - Nvidia RTX 2060 Super (Founders Edition)

PSU - EVGA SuperNOVA 550 GA, 80 Plus Gold

Motherboard - MSI B450 Tomohawk Max

RAM - x2 8g G Skill Ripjaw 3600mhz (16g total)

Storage - 1x 1TB Western Digital SSD & 1x  500GB Samsung 970 EVO

Case - Fractal Meshify C (4 fractal stock case fans + RGB light strips plugged into the MB)

 

Running Software

G Hub

Dragon Center

GeForce Experience

Battle net

Steam

Philips Hue Light Sync

 

What I Have Done

Suspecting heat, I have played with fan curves on my case fans, CPU and GPU...Not sure if there is some way that the fan curves are being overridden by one of the software I have open.

Checked for all available drivers via Dragon Center. Updated to date.

Checked for any Windows 10 Updates

Tried to reinstall Nvidia Drivers. When this didn't work, I installed old driver (new driver released the day before my issues began, 8/17/20). When old drivers didn't fix the issue, I updated to current again.

Suspecting possible power issue I used an online calculator to check my power usage, and getting quoted back ~350-400 at most.

 

Conclusion

I have no idea where to go from here for my issue...not sure if the problem is being caused by drivers, heat, power, faulty wire, part failure. I have not had any issues prior to 8/17/20. Any insight or support would be massively appreciated!!!

 

Thanks to the community in advance!

 

 

 

 I had this issue once, I bought a case with a built in PSU thinking I could use it for a week till I get my actual PSU and it would do this.

Just get a new PSU, it’s like 30$.

It’s weird that a good power supply like that would be giving you issues but I thinking replacing it even if it is just a cheap (but good) 450w PSU

I recommend the Corsair VS550 if you’re getting a 550 watt (used for 9 months, had no issues) or a Coolermaster MWE450 (just bought one, friend also bought one and had no issues)

[Guest]

To recover the display driver when it drops and doesn't auto-recover,

Game still running and all that, hit these 4 keys at the same time to recover the driver.

If you don't get a display within 3 seconds, then you have a moderate issue of some sort.

 

Win+Ctrl+Shift+B

 

 

 

[Rfb5056]

Corrected as I crashed a couple minutes later.

 

So far so good. Since uninstalling GeForce I believe my Afterburner GPU fan profile is actually kicking in....If I recall it was stuck at ~40%. so may be a combination of those factors that are helping. I'll report back if it crashes again. I've gone 1.5 hours before a crash before.

 

Thank you all for the support!!

[Rfb5056]

Nope, System crashed again while loading into a Warzone game. I played for ~30 min. Seems to crash the most just as the lobby get's set and it moves to launch the game...

[Rfb5056]

39 minutes ago, ShrimpBrime said:

To recover the display driver when it drops and doesn't auto-recover,

Game still running and all that, hit these 4 keys at the same time to recover the driver.

If you don't get a display within 3 seconds, then you have a moderate issue of some sort.

 

Win+Ctrl+Shift+B

 

 

 

Tried this and the driver was not recovered...

[Guest]

2 minutes ago, Rfb5056 said:

Tried this and the driver was not recovered...

Then you may very well have hardware issues.

 

The recommendation of trying a different PSU isn't a bad one.

 

Also, to try the card in a different rig to be sure the card it's self doesn't have an issue and you can then differentiate it from the board PSU ect.