solved! RTX 2060 troubleshooting

[manicmoustache]

Build:

MSI RTX 2060 Ventus

Ryzen 5 3600

Gigabyte AB350M-DS3H

 

When I turn on my PC, the monitor turns on with a black screen then it displays "no signal". This happens again when windows starts (I tell by the startup sound). I have tried removing the graphics card and plugging into the motherboard but I don't think there are any onboard graphics. I'm currently looking at warranty.

[Domoretech]

do you have the latest drivers or bios installed for your mobo and gpu

 

[manicmoustache]

2 minutes ago, Domoretech said:

do you have the latest drivers or bios installed for your mobo and gpu

 

I didn't, but I can't exactly change that now.

[Domoretech]

can you get into the bios tho

 

 

 

[manicmoustache]

2 minutes ago, Domoretech said:

can you get into the bios tho

 

 

 

No, there is no post screen and even if I did get into the bios I couldn't see it.

[Domoretech]

are you using dp or hdmi?

 

 

[manicmoustache]

3 minutes ago, Domoretech said:

are you using dp or hdmi?

 

 

DP

[Domoretech]

try to use HDMI if your monitor is compatible because if you are able to hear the windows sound your dp might be dead or your monitors Dp port is dead or something is in it

[manicmoustache]

5 minutes ago, Domoretech said:

try to use HDMI if your monitor is compatible because if you are able to hear the windows sound your dp might be dead or your monitors Dp port is dead or something is in it

Tried HDMI = worked

Tried 2 DP ports on the gpu = didn't work.

Well I guess I'm getting a new monitor. Thanks for your help.

[manicmoustache]

22 minutes ago, Domoretech said:

try to use HDMI if your monitor is compatible because if you are able to hear the windows sound your dp might be dead or your monitors Dp port is dead or something is in it

Or not. Tried same cable with DP on another computer, and it worked. I guess it's the DP on the card.

[Domoretech]

oh plug in your hdmi and try to update your gpu driver

or change your refresh rate

 

[manicmoustache]

13 minutes ago, Domoretech said:

oh plug in your hdmi and try to update your gpu driver

or change your refresh rate

 

This worked. Thanks!