System Crashes under Load

[TT888]

Hi. Under any sort of Load on the GPU, be it Gaming or 3D rendering. My system Crashes. I have no idea what is causing these crashes as I only built the system in november of 2019.  I have NOT overclocked anything or modified any settings in any tweaking utility at all. Im really stressed and can't afford this problem as I need the PC for exams. The system runs but not under graphical load. It restarts then shows a black image with fans on full. I have to turn the PSU on and off again to make it boot. I have no idea what is causing this and any help would be greatly appreciated!

 

Operating System: Windows 10 Pro x64 Build 19041.388

CPU: Ryzen 7 2700X - Stock

GPU: MSI RX vega 56 air boost 8GB

Mobo: MSI B450 Tomahawk Max

RAM: 2x8GB Corsair Vengence LPX  2933 Mhz

SSD: Kingston A400 480GB

PSU: Cooler Master MasterWatt 750W

Mobo BIOS version: 7C02v37

Any graphically intensive software causes crash

NO BSOD. Just black screen or artifacts then crash. whole screen locks up during this.

 

[mahyar]

are you sure it isnt  thermal throttling

[Dujith]

18 minutes ago, mahyar said:

are you sure it isnt  thermal throttling

Thats not what thermal throttling does. It just lowers the CPU/GPU clock speed untill it cools off.

It does not shut the machine down

 

24 minutes ago, Theo Temp said:

The system runs but not under graphical load. It restarts then shows a black image with fans on full.

That indicates an overheating issue. Something is hitting the temperature threshold that causes an emergency shutdown.

From your post it sound that it happens when you use your GPU for gaming? Do the fans on the GPU start running?

 

Can u monitor the temps and see if they spike?

[TT888]

16 minutes ago, Dujith said:

From your post it sound that it happens when you use your GPU for gaming? Do the fans on the GPU start running?

 

Can u monitor the temps and see if they spike?

Just ran a test and the temperature stayed steaky at 60 no spikes. The fan ramps up but not to full

[Dujith]

1 minute ago, Theo Temp said:

Just ran a test and the temperature stayed steaky at 60 no spikes. The fan ramps up but not to full

Did it crash?

[TT888]

3 hours ago, Dujith said:

Did it crash?

Yes

 

[barkydoggo]

Re-seat all the things. CPU, cooler, GPU, RAM, peripherals, PSU cables.

 

Could be a failing PSU going into protect. Got another to test with?

 

Also update the BIOS if it's stable enough.

[Dujith]

14 hours ago, barkydoggo said:

Re-seat all the things. CPU, cooler, GPU, RAM, peripherals, PSU cables.

 

Could be a failing PSU going into protect. Got another to test with?

 

Also update the BIOS if it's stable enough.

@Theo Temp I would have to agree, with just 60 there would be no reason to shutdown at once. Did you also monitor the CPU temp?

[TT888]

Reaseated everything.

3 hours ago, Dujith said:

@Theo Temp I would have to agree, with just 60 there would be no reason to shutdown at once. Did you also monitor the CPU temp?

Monitored CPU temp, stayed at 48 ºC average

17 hours ago, barkydoggo said:

Could be a failing PSU going into protect. Got another to test with?

 

Also update the BIOS if it's stable enough.

I dont have another PSU in my possesion to test with and the bios on the card and Mobo is the latest