Faulty Battery

[Cat101]

I bought a notebook last year from RCA and noticed that the tablet would hard shut down when there is still 15% battery left and nowadays it does it when there is still 90% battery left, it's not a soft shutdown with the windows "shutting down" screen, the screen goes black and everything stops instantly. (Tablet is a Cambio W1013DK.) It's still under warranty contacted cutsomer support they said that they could service it but I want a refund, can't return to Walmart since I discarded the box, any idea on what I should do. Sorry, if it's not meant to be here didn't know where to post it.

[sseehra141]

47 minutes ago, Cat101 said:

I bought a notebook last year from RCA and noticed that the tablet would hard shut down when there is still 15% battery left and nowadays it does it when there is still 90% battery left, it's not a soft shutdown with the windows "shutting down" screen, the screen goes black and everything stops instantly. (Tablet is a Cambio W1013DK.) It's still under warranty contacted cutsomer support they said that they could service it but I want a refund, can't return to Walmart since I discarded the box, any idea on what I should do. Sorry, if it's not meant to be here didn't know where to post it.

Hey, sorry to hear that you are going through this. You may not need the box for a return, especially if it is to Walmart. If you have a copy of the receipt for your purchase, you could just go in and see if you can get a refund. Either than that, I am a bit stuck on how else you could get a refund, unless you want to repair the tablet and then sell it to someone.