Help diagnosing my PC!

[Scry1]

Hey guys,

 

I have been gaming on PCs for as long as I can remember but the last year or so I have been completely out of luck and have constant crashes, errors and problems beyond count. I have tried looking for resolutions and have probably tried every diagnosis I stumbled upon - I have come to you for help!

 

Pretty much every game on my computer crashes - it doesn't matter what graphics settings I have on - my game will crash. For my current predicament, I am trying to play World of Warcraft and I can get a few good hours out of it before it crashes to desktop with a notification coming up saying 'Application has been blocked from accessing Graphics hardware' - this is not the first time I've seen this. I replaced my old 1070 with a 2070 Super as I thought maybe by GPU had just died - but after replacing not only this, but the motherboard and the RAM I still have the same issues. When I bought the new RAM and plugged it into my motherboard I was getting constant BSOD regarding memory which is fixed now I'm back on my old RAM - but surely this issue must be related?

 

I have just booted my computer back up from another BSOD this time regarding a DPC Watchdog Violation. I have attached the log from Windbg. It is saying it's being caused by my graphics card drivers which I have reinstalled a hundred times and with different versions both Game Ready and Studio. 

 

I am pleading for someone to help, I would be eternally grateful. Nothing more soul destroying that spending all your money on computer parts and never having any luck, for over a year

 

Thanks in advance if you can help

 

Debug.txt

[Scry1]

My specs are as follows;

 

Motherboard - Fatal1ty B450 Gaming-ITX/ac

CPU - AMD Ryzen 2600x

GPU - GeForce® RTX 2070 SUPER™ GAMING OC 8G

RAM - Corsair Vengeance LPX 2400Mhz

PSU - Corsair CX600M

Storage - Kingston HyperX 3k SSD & Western Digital Blue 1TB HDD

 

[Kanna]

Did you DDU aftfer installing the new one?

[Scry1]

1 minute ago, Kanna said:

Did you DDU aftfer installing the new one?

I uninstalled Device and deleted device through device manager - is that what you mean?

[Kanna]

Just now, Scry1 said:

I uninstalled Device and deleted device through device manager - is that what you mean?

No that is not the proper way download DDU and clean the drivers and install the latest using geforce experience or nvidias website 

[Scry1]

Just now, Kanna said:

No that is not the proper way download DDU and clean the drivers and install the latest using geforce experience or nvidias website 

Oh wow, I've never heard of doing this before - will give it a shot

 

[Kanna]

Just now, Scry1 said:

Oh wow, I've never heard of doing this before - will give it a shot

 

Yeah this is always needed since otherwise cards will not work as intended and will save most problems

[Scry1]

25 minutes ago, Kanna said:

Yeah this is always needed since otherwise cards will not work as intended and will save most problems

Thanks for this, I have cleaned and shutdown, then I reinstalled my graphics card drivers. I started up the game, then after a few moments it froze and my display port crashed. I had to hold the power button down to shut it down

[Kanna]

12 hours ago, Scry1 said:

Thanks for this, I have cleaned and shutdown, then I reinstalled my graphics card drivers. I started up the game, then after a few moments it froze and my display port crashed. I had to hold the power button down to shut it down

Did you install the correct drivers and are you running an admin accounr 

[Scry1]

2 hours ago, Kanna said:

Did you install the correct drivers and are you running an admin accounr 

Yeah, I installed the latest drivers from GeForce Experience and I am on an Admin Account. I have attached a DxDiag report if you're able to decipher what any of it means

DxDiag.txt

[BlackManINC]

14 hours ago, Scry1 said:

My specs are as follows;

 

Motherboard - Fatal1ty B450 Gaming-ITX/ac

CPU - AMD Ryzen 2600x

GPU - GeForce® RTX 2070 SUPER™ GAMING OC 8G

RAM - Corsair Vengeance LPX 2400Mhz

PSU - Corsair CX600M

Storage - Kingston HyperX 3k SSD & Western Digital Blue 1TB HDD

 

Recommended PSU wattage for your GPU: 650w

 

Some people don't consider this a red flag, but I have no reason not to as this is a recurring pattern with people complaining about crashing. When the manufacturer makes a recommendation for something as important as a power supply, I take it seriously. I would have at least gotten a 750 watt power supply instead. Assuming everything is up to date, your bios, O.S and drivers, I'm willing to bet the PSU is the culprit, your motherboard being a close second. I know you already replaced it, but its vrms aren't really that good according to some. And if the ram is the issue, you can rule it out with the app below. 

 

Link: https://www.memtest86.com/

 

Also, should you replace the power supply, make sure it is no less than a gold rated one with these protections listed at a minimum:

 

OVP, UVP, OCP, OPP, SCP, OTP

 

[Scry1]

3 minutes ago, BlackManINC said:

Recommended PSU wattage for your GPU: 650w

 

Some people don't consider this a red flag, but I have no reason not to as this is a recurring pattern with people complaining about crashing. When the manufacturer makes a recommendation for something as important as a power supply, I take it seriously. I would have at least gotten a 750 watt power supply instead. Assuming everything is up to date, your bios, O.S and drivers, I'm willing to bet the PSU is the culprit, your motherboard being a close second. I know you already replaced it, but its vrms aren't really that good according to some. And if the ram is the issue, you can rule it out with the app below. 

 

Link: https://www.memtest86.com/

 

Also, should you replace the power supply, make it is no less than a gold rated one with these protections listed at a minimum:

 

OVP, UVP, OCP, OPP, SCP, OTP

 

Don't know how I have never stumbled open anyone mentioning this on their official website! Thanks so much. I've used PSU power calculators before and it cleared with what I have installed - but this must be the problem. 

 

I will buy a new power supply and update the thread then.

 

Thanks

[BlackManINC]

26 minutes ago, Scry1 said:

Don't know how I have never stumbled open anyone mentioning this on their official website! Thanks so much. I've used PSU power calculators before and it cleared with what I have installed - but this must be the problem. 

 

I will buy a new power supply and update the thread then.

 

Thanks

No problem, hope it works. 

[Scry1]

An update for you guys,

 

My new RM 850 80+ Gold arrived 2 days ago and I am unfortunately still having a few crashes. I have just rebooted from a BSOD and will attach the report from Windbg. 

 

Thanks

debug2.txt

[BlackManINC]

7 hours ago, Scry1 said:

An update for you guys,

 

My new RM 850 80+ Gold arrived 2 days ago and I am unfortunately still having a few crashes. I have just rebooted from a BSOD and will attach the report from Windbg. 

 

Thanks

debug2.txt 4.82 kB · 0 downloads

That debug file says the issue is related to your GPU, DirectX specifically. Try running "dxdiag" by typing it in the windows search bar, save the info and see what it comes up with. 

[Scry1]

I have attached the DxDiag report. I don't see any issue relating to my GPU driver but I'm not sure how to read the information properly.

DxDiag.txt

[TekSupport]

1 hour ago, Scry1 said:

I have attached the DxDiag report. I don't see any issue relating to my GPU driver but I'm not sure how to read the information properly.

DxDiag.txt 98.57 kB · 0 downloads

Edit- Note- your Dxdiag report shows that cortana is crashing maybe worth looking into that

 

First I would Test/stress test the main components on the pc. RAM, CPU, GPU, Storage.

RAM - memtest86.

CPU - Prime95, (make sure to select just stress testing when you launch) either stress test for 12-24 hours or for a short one if you use torture test 5 for 30 mins will give you a good idea. 

GPU - https://benchmark.unigine.com/valley or furmark.

Storage - Crystal Disk Mark.

 

If these all come back fine, I would backup all the important data and fully reinstall windows, (using a windows install usb) and then add the one game you want to work (WOW) then slowly install the other applications while seeing if they cause any crashes.

 

There are some applications that for some people cause constant game crashes, like RTX voice. 

So a good full wipe can really help figure out if it's a software issue.  

 

 

[Scry1]

5 minutes ago, TekSupport said:

Edit- Note- your Dxdiag report shows that cortana is crashing maybe worth looking into that

 

First I would Test/stress test the main components on the pc. RAM, CPU, GPU, Storage.

RAM - memtest86.

CPU - Prime95, (make sure to select just stress testing when you launch) either stress test for 12-24 hours or for a short one if you use torture test 5 for 30 mins will give you a good idea. 

GPU - https://benchmark.unigine.com/valley or furmark.

Storage - Crystal Disk Mark.

 

If these all come back fine, I would backup all the important data and fully reinstall windows, (using a windows install usb) and then add the one game you want to work (WOW) then slowly install the other applications while seeing if they cause any crashes.

 

There are some applications that for some people cause constant game crashes, like RTX voice. 

So a good full wipe can really help figure out if it's a software issue.  

 

 

Perfect, I will look into the Cortana issue and stress test my parts today and get back to you either tonight or in the morning.

 

Thanks!