Cooler Master not responding to help tickets?

[PunchyTurtle]

So 11 days ago I submitted a help ticket for my Cooler Master keyboard, since the d key is sometimes not registering keystrokes. I didn't fill out the full form since I couldn't figure out how to get it to let me, so I just submitted a description of the problem.

I probably shouldn't have done this but I submitted another ticket 6 days ago with most of the form filled out, minus the serial number of my keyboard since it still wouldn't let me submit it.

I haven't gotten any response from them besides the automated one, which is kind of frustrating. Is anyone else experiencing long wait times for help tickets?

[zeusthemoose]

Try calling or emailing them

[bmx6454]

unfortunately cooler master is kind of known for this, at least from what i have heard. you could try social media, i have seen companies reply to people on social media since it's public, and they don't want to look bad.

[PunchyTurtle]

10 hours ago, bmx6454 said:

unfortunately cooler master is kind of known for this, at least from what i have heard. you could try social media, i have seen companies reply to people on social media since it's public, and they don't want to look bad.

Dang. That's kinda scummy. I'll give that a shot though

[Statik]

I had a similar experience.  I tried to contact them for the dying pump on my ML240R, and for the dying bearings in my 3-pack MF120R, but they just never replied. I'm just going to cut my losses and not give them my buisness again.