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msi gs63 only turned on while plugged in

Cyrustom
By Cyrustom
in Troubleshooting
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Initially i thought my battery is broken so i replace it with another , but the problem still exist .
when im plugged in , no problem at all. It turn on like normal 

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Could be abroken battery connector or PCB damage

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Does it have a charging light when powered off? Does Windows see the battery and report a capacity?

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3 minutes ago, barkydoggo said:

Does it have a charging light when powered off? Does Windows see the battery and report a capacity?

In window it detected as healthy battery ( new ) since i replaced it

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6 minutes ago, 5x5 said:

Could be abroken battery connector or PCB damage

how should i verify it?

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2 minutes ago, Cyrustom said:

In window it detected as healthy battery ( new ) since i replaced it

Does it immediately shut off if you unplug the power when Windows is booted?

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Just now, barkydoggo said:

Does it immediately shut off if you unplug the power when Windows is booted?

no it doesnt

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1 minute ago, Cyrustom said:

no it doesnt

What is the issue then? Does it just not boot up when on just battery?

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1 minute ago, barkydoggo said:

What is the issue then? Does it just not boot up when on just battery?

yeap, it just doesnt turn on until i plugged in AC adapter

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1 minute ago, Cyrustom said:

yeap, it just doesnt turn on until i plugged in AC adapter

Yeah, sounds like either damage or something wrong with the BIOS. Have you updated the BIOS recently? Is this an OEM battery or aftermarket?

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3 minutes ago, barkydoggo said:

What is the issue then? Does it just not boot up when on just battery?

Well, i did some research on google , turns out after i turn off fast startup setting in power option, it fixed the problem

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Just now, barkydoggo said:

Yeah, sounds like either damage or something wrong with the BIOS. Have you updated the BIOS recently? Is this an OEM battery or aftermarket?

Fully updated bios and OEM battery with full warranty

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