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Driver problem

Merlbert
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Hi there from Germany!

 

My brandnew Asus Strix Z490-E (With the Core i7 10700k) just arrived today. I built the computer as always, plugged everything in and installed windows. No problem so far. 
But when I started to install drivers from the DVD that was included, nothing worked. The install program by Asus could only install the chipset drivers. The rest could not be installed. 
So i downloaded the other drivers on my laptop and tried that - failure. 
Tried to install network drivers from Intels website. „No intel device detected“

Tried to install them through the device manager - no compatible driver

Tried the Audio driver: Wrong OS

 

no driver, except for the Chipset driver worked. I never ran into such issues in my whole life. xD

 

Any suggestions or a broken board?

Thanks for any answer!

 

My english is far from perfect! :P

 

Good night from Germany!

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20 minutes ago, Merlbert said:

Hi there from Germany!

 

My brandnew Asus Strix Z490-E (With the Core i7 10700k) just arrived today. I built the computer as always, plugged everything in and installed windows. No problem so far. 
But when I started to install drivers from the DVD that was included, nothing worked. The install program by Asus could only install the chipset drivers. The rest could not be installed. 
So i downloaded the other drivers on my laptop and tried that - failure. 
Tried to install network drivers from Intels website. „No intel device detected“

Tried to install them through the device manager - no compatible driver

Tried the Audio driver: Wrong OS

 

no driver, except for the Chipset driver worked. I never ran into such issues in my whole life. xD

 

Any suggestions or a broken board?

Thanks for any answer!

 

My english is far from perfect! :P

 

Good night from Germany!

 

What version motherboard BIOS are you running?

You may need to rough it out, and check for BIOS updates + drivers updates on a regular basis for the next couple of weeks / months.

The drivers Windows detects and automatically installs might be the ones to use for the next little while.

 

I see BIOS version 0607 was just released TODAY (June 3, 2020)

 

Release BIOS for a bunch of Z490 board is literally...hot garbage right now. AsRock, MSi, Gigabyte...hot garbage.

Apparently motherboard manufacturers were throwing beta BIOS + drivers over to reviewers on a daily basis, trying to get things working on release day.

The only board that WORKED for many reviewers on launch day...was the ASUS Maximus XII Extreme.

That was the motherboard Intel SENT with the i9-10900K and i5-10600K review samples.

 

Even Gigabyte screwed up the engraving on their Z490 Vision G boards that they sent out it to reviewers.

Instead of "SILVER", it was "SLIVER" .

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Thanks for the answer!

I just updated the bios. After that, windows would not boot. With a little try and error I got windows running again, but the problem remains. Drivers cannot be installed and Windows has no own drivers to install, so that I could get the system to run properly. 

No Internet, no audio, nothing...
 

I will update the Windows version in my bootable USB stick and hope it will work then. 
 

Thank you for your help. I will give an update 

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27 minutes ago, Merlbert said:

Thanks for the answer!

I just updated the bios. After that, windows would not boot. With a little try and error I got windows running again, but the problem remains. Drivers cannot be installed and Windows has no own drivers to install, so that I could get the system to run properly. 

No Internet, no audio, nothing...
 

I will update the Windows version in my bootable USB stick and hope it will work then. 
 

Thank you for your help. I will give an update 

Make sure you run your windows updates for a while 

Windows automatic driver installer does a pretty good job installing internet or audio drivers etc 

Early adopters of lga1200 (like you) might just be getting a sub par bios 

 

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Update:
I managed to install the Wi Fi Drivers and can now use the included Wi-Fi antenna. 

I‘ll let Windows do it‘s magic with updates and hope it will work. 
Sadly even with internet connection, the device manager was unable to find the correct drivers for the Ethernet controller. 
 

But I will wait and see what happens. 
 

Thanks for all your help! :)

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14 hours ago, Merlbert said:

Update:
I managed to install the Wi Fi Drivers and can now use the included Wi-Fi antenna. 

I‘ll let Windows do it‘s magic with updates and hope it will work. 
Sadly even with internet connection, the device manager was unable to find the correct drivers for the Ethernet controller. 
 

But I will wait and see what happens. 
 

Thanks for all your help! :)

 

Z490 initial release pains...people were saying it was similar to when AMD Zen 1 and X370 / B350 boards came out...

Hang on there mah German friend!!

AMD Ryzen 9000 Rig

  • AMD R7 9800X3D + Alphacool CORE 1 w/ Performance Mount Kit + Thermal Grizzly AM5 Contact Frame
  • Gigabyte X870E Aorus Pro Ice
  • 32GB (16GB X2) G.Skill Trident Z5 Neo RGB DDR5-6400
  • Sapphire NITRO+ 6800 XT Special Edition + EKwb Full Cover Block
  • Custom Loop w/ 2x 360mm Radiators
  • WD SN850X + WD SN750 + Samsung 980
  • EVGA P2 850W + Red/White CableMod Cables
  • Lian-Li O11 Dynamic EVO XL

AMD Ryzen 5000 Rig

  • AMD R7-5800X
  • Gigabyte B550 Aorus Pro AC
  • 32GB (16GB X 2) Crucial Ballistix RGB DDR4-3600
  • Gigabyte Vision RTX 3060 Ti OC
  • EKwb D-RGB 360mm AIO
  • Intel 660p NVMe 1TB + Crucial MX500 1TB + WD Black 1TB HDD
  • EVGA P2 850W + White CableMod cables
  • Lian-Li LanCool II Mesh - White

Intel i7-8086K / Z390 Rig (Decommissioned Q2' 2025)

Intel i7-6800K / X99 Rig (Officially Decommissioned, Dead CPU returned to Intel)
Intel i5-4690K / Z97 Rig (Decommissioned)

AMD FX-8350 / 990FX Rig (Decommissioned)

AMD Phenom II X6 1090T / 890FX Rig (Decommissioned)

 

<> Electrical Engineer , B.Eng <>

<> Electronics & Computer Engineering Technologist (Diploma + Advanced Diploma) <>

<> Electronics Engineering Technician for the Canadian Department of National Defence <>

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