problems HELP PLEASE

[Onismiac]

So I've recently purchased a new computer like a few months ago with the following build: (Ryzen 5 3600, AMD RX 590 8GB, 8GB RAM, a 500GB SSD and a 1TB HDDabd a 550W PSU) It worked fine for a while  and was running everything smoothly until like a week ago when it started freezing. I play mostly league of legends and that's where the issue was. The image would freeze for a few seconds/minutes while the audio (or some portions of it) keep playing. When in full screen i won't be able to alt+tab out of switch windows however ctrl+alt+delete still works fine. The moment the crash ends it tabs me out to whatever windows i have or to task manager if i click ctrl+shift+escape. At first i thought it was an issue with the game, so i did a repaid and the problem didn't stop, then I did a clean install of windows and drivers and reinstalled the game from scratch, but the problem persisted. I though this maybe a league issue so i installed Dauntless and after like an hour sessions of play the problem started occurring there as well. I ran a few memory tests with windows diagnostics and disk tests with HDtune and both showed no errors at all. PLEASE HELP! I am legit an idiot when it comes to tech stuff so i'd appreciate any step by step help you can offer me, thank you! 
PS: Screen was taken during a freeze, the GPU temp was around 70 degrees C but dropped to around 50 during the few seconds of the freeze, not sure if that's relevant. 

 

[AMD A10-9600P]

Try turning down the graphics settings a tad, I'm afraid I'm no expert, but at least from my experience with my GPU and avoiding crashes it sounds like it could be getting too hot or simply just can't cope?

[Onismiac]

4 minutes ago, bengeoghegan11 said:

Try turning down the graphics settings a tad, I'm afraid I'm no expert, but at least from my experience with my GPU and avoiding crashes it sounds like it could be getting too hot or simply just can't cope?

I tried that with league and it didn't work (currently have it on medium) but a system like that should be able to handle stuff at high settings I mean, especially LEAGUE! I was monitoring the temperature in both games, it only got to 70 with dauntless. With league it's usually at a cool 55-60. 

[AMD A10-9600P]

Yeah that's true, sorry, my bad, I've only just noticed the graph in your screenshot for task manager where the GPU usage suddenly drops off after being around only 50%. I know you've said you reinstalled drivers but did you fully DDU them? That could possibly help? Also have you overclocked the GPU at all, overclocking my GTX 1660S in MSI Afterburner caused some of my games to crash so I had to back off the OC

[SpookyCitrus]

Was the GPU bought new or used? Did you purchase the computer already built or did you build it yourself?

Sounds like a graphics issue. When you reinstalled the drivers did you DDU them or just uninstall them in device manager. If you haven't already, use DDU from Guru3d.com and then reintsall the drivers using AMD Adrenalin.

 

[Onismiac]

1 minute ago, SpookyCitrus said:

Was the GPU bought new or used? Did you purchase the computer already built or did you build it yourself?

Sounds like a graphics issue. When you reinstalled the drivers did you DDU them or just uninstall them in device manager. If you haven't already, use DDU from Guru3d.com and then reintsall the drivers using AMD Adrenalin.

 

Prebuilt, and the GPU was new (at least assuming so cause that's the claim) I installed the drivers using adrenaline after the clean windows install.

 

[SpookyCitrus]

Just now, Onismiac said:

Prebuilt, and the GPU was new (at least assuming so cause that's the claim) I installed the drivers using adrenaline after the clean windows install.

 

If you bought it from a random person it's likely not, most people that resell computers will use used components and say they are new, especially when it's a component that's several years old such as a RX 500 series card, if it was bought from a legitimate shop or store than I'd say it likely was new, however you never know. You should try DDU and then reinstall the drivers. Also the disk usage for your D drive seems to be constantly at 100% usage(with occasional drops). When you used HDTune did you test both the SSD and the HDD? When testing the drivers did you do the benchmark read test as well or just check the health tab? Because your disk usage even for a standard mechanical drive should not be 100% that often, especially if it's not the one with Windows on it. You should rerun HDTune and do a read test in the benchmark tab on both drives and post screenshots of the results.

[Onismiac]

Yes it was a legitimate shop that's why i believe it's new.

And here are the screenshots for both tests SSD and HDD

[Onismiac]

1 hour ago, SpookyCitrus said:

If you bought it from a random person it's likely not, most people that resell computers will use used components and say they are new, especially when it's a component that's several years old such as a RX 500 series card, if it was bought from a legitimate shop or store than I'd say it likely was new, however you never know. You should try DDU and then reinstall the drivers. Also the disk usage for your D drive seems to be constantly at 100% usage(with occasional drops). When you used HDTune did you test both the SSD and the HDD? When testing the drivers did you do the benchmark read test as well or just check the health tab? Because your disk usage even for a standard mechanical drive should not be 100% that often, especially if it's not the one with Windows on it. You should rerun HDTune and do a read test in the benchmark tab on both drives and post screenshots of the results.

You were right about the disk being 100% thing. So i made league into windowed mode so i would be able to tab out if it freezes and opend HDtune and set it to monitor. This was a screen taken during a freeze. The disk again at 100% and at some point it wasn't even displayed in task manager there was only the C disk. All those dips in Hdtune also coincide with freezes.
I had Open hardware monitor also running and noticed CPU temp was weirdly high for some reason so now im just basically freaking out on all ends. 

[SpookyCitrus]

1 hour ago, Onismiac said:

Yes it was a legitimate shop that's why i believe it's new.

And here are the screenshots for both tests SSD and HDD

-snip-

80c or less for CPU is fine, however just running league that's pretty hot, it could be the stock cooler or the airflow in the case. It seems the D hdd is having problems, what does it show for power on hours on both drives? Can you screenshot the health tabs for each one, I'm curious if they used preowned/used drives in the system. How old is the system does it have any sort of warranty?

[Onismiac]

17 minutes ago, SpookyCitrus said:

80c or less for CPU is fine, however just running league that's pretty hot, it could be the stock cooler or the airflow in the case. It seems the D hdd is having problems, what does it show for power on hours on both drives? Can you screenshot the health tabs for each one, I'm curious if they used preowned/used drives in the system. How old is the system does it have any sort of warranty?

The system is like 3 months old. The warranty is ehh, lets just assume there isn't. I live in a part of the world where shit like that isn't that common and it's more of a gentleman's agreement. I wanna try my best first to fix it myself before resorting to going back to the shop and going through the hassle. 

[SpookyCitrus]

28 minutes ago, Onismiac said:

The system is like 3 months old. The warranty is ehh, lets just assume there isn't. I live in a part of the world where shit like that isn't that common and it's more of a gentleman's agreement. I wanna try my best first to fix it myself before resorting to going back to the shop and going through the hassle. 

You'll need to click on power on hours for it to show the actual number of days it's been in use. If it's only a few or as long as you have had it then it's probably fine, but if it's over the amount of time you have had the computer they definitely used, used components. I'd say the best way to test it would be to unplug the data drive, and see if it alleviates the freezing issue.

[Onismiac]

18 minutes ago, SpookyCitrus said:

You'll need to click on power on hours for it to show the actual number of days it's been in use. If it's only a few or as long as you have had it then it's probably fine, but if it's over the amount of time you have had the computer they definitely used, used components. I'd say the best way to test it would be to unplug the data drive, and see if it alleviates the freezing issue.

Yes the actual number is 32 days which is roughly correct. And it matches with the SSD and i know that one is new cause i bought it separately and added it myself. As for unplugging it, i will first try to move the game to the SSD and try there, if it works fine then i'll know the problem is in the HDD and i'll try to get it exchanged for free as per the "warranty." Meanwhile i'll just keep running tests and shit. 
Thanks a bunch man! And if anything comes up, please do let me know  

 

[SpookyCitrus]

3 minutes ago, Onismiac said:

Yes the actual number is 32 days which is roughly correct. And it matches with the SSD and i know that one is new cause i bought it separately and added it myself. As for unplugging it, i will first try to move the game to the SSD and try there, if it works fine then i'll know the problem is in the HDD and i'll try to get it exchanged for free as per the "warranty." Meanwhile i'll just keep running tests and shit. 
Thanks a bunch man! And if anything comes up, please do let me know  

 

Did you clone or install a fresh install of Windows on the SSD or did you just add it to the system and set it up as a separate drive? If you didn't clone your windows or install windows fresh on the SSD it's not going to be running off of it. If windows and everything is on the D drive than moving the game to ssd won't help. If the D drive is still in computer it can cause issues, you want it unplugged for the test. It can be completely empty and still cause freezing just by being plugged in.

[Onismiac]

2 minutes ago, SpookyCitrus said:

Did you clone or install a fresh install of Windows on the SSD or did you just add it to the system and set it up as a separate drive? If you didn't clone your windows or install windows fresh on the SSD it's not going to be running off of it. If windows and everything is on the D drive than moving the game to ssd won't help. If the D drive is still in computer it can cause issues, you want it unplugged for the test. It can be completely empty and still cause freezing just by being plugged in.

Yes i fresh installed windows on the SSD. And I see! Alright i'll unplug it then and see ho it turns out. In fact i have an old HDD 250GB i can try plugging that one and see if it does anything different.