Zotac UK RMA Experience - Very good service

[Black Sallet]

Just a quick message to say I've been impressed with the Zotac RMA experience in the UK.

 

A fan on my GTX 970 dual fan was dying and making rattling noises when under load, I thought I was out of warranty but I still had a couple of months left on the included extended warranty (5 years in total) so reported the issue. I was emailed back the same day and accepted for RMA I filled out the form I was sent and received an RMA number and the address for the UK service centre. 

 

Posted card on the Saturday arrived on Monday out they tested it the same day revived confirming it was faulty and that I had been accepted for replacement. Zotac contacted me the next day with an offer of a GTX 1060 6GB mini in return in place of the 970.   I accepted and they couriered the replacement out and had it by the Thursday. Replacement card arrived well packaged works well and cosmetically looks as new. 

 

All in all without a card for less then a week very impressed the best RMA experience I have had for a long time.

 

Just remember to register your card within the 28 days of purchase It's worth it.  

 

I was just going to replace the fan as the car worked fin apart from the fan as they say it can take up to 45 days if they have limited stock, But whats a few days lost gaming / folding  in the scheme of things when its still covered by warranty. 

 

I will be buying a Zotac card again when I come to upgrade.