My PC keeps crashing

[Toby C]

Hello there, hope everyone is safe and well during these strange times.

 

Over the past 4-5 months or so my PC has been crashing whilst playing some light games like minecraft and Assetto Corsa.

 

The crashes are irregular and can happen at any time. From gaming to booting up, on chrome or on Lightroom/Photoshop.

 

The crash I'm experiencing is quite odd. I can be playing Minecraft for 2 hours and it will crash or it will crash on booting up. I get no signal on my monitor, keyboard LED turns off as it has no power but my PC keeps running, the case fans and the CPU fans run at max RPM. The only way I can restart my PC after a crash is by turning off the power supply.

 

I used my PC without a GPU for 3 years instead I relied on my systems AMD A10 APU as what I'm doing is not that intense. Then at the end of 2019 the crashes started to occur, at first I thought I was putting to much load on the APU so I bought an AMD RX550 in the thought of it would takes less pressure off of my APU. But the crashes remain. So I invested in a decent CPU cooler (Cooler Master Hyper 312 Evo) as I thought that thermals may be an issue but again the crashing continues. 

 

It would mean a lot if anyone is able to help me out. My PC specs are listed below as well as a video clip of me experiencing these issues.

 

OS: Windows 10 Home 64bit

PSU: 500W AeroCool integrator 500w

CPU: AMD A10 7850K

Motherboard: Gigabyte F2A78M-HD2

RAM: Hyper X Fury Red DDR3

GPU: Sapphire Radeon RX550 4gb 

[Radium_Angel]

3 minutes ago, Toby C said:

no signal

That's a pretty good indicator you are not getting enough power.

[Toby C]

Just now, Radium_Angel said:

That's a pretty good indicator you are not getting enough power.

The crashing occurred 2 years after having my system, so could it possibly be the power supplies wattage has decreased over time?

 

The crashing started when I just had the Motherboard, RAM and CPU and HDD none of which are particularly power hungry, I thought a 500w PSU could easily handle those 4 components.

[Radium_Angel]

1 minute ago, Toby C said:

I thought a 500w PSU could easily handle those 4 components.

A good one can, but the PSU is failing, then anything goes. You can buy a kill-a-watt unit to test your PSU with, but they aren't cheap.

Look in your Event Viewer/Log and then the System subsection, and see if you have any Red X's (indicating a serious problem) see what they have to say, post a screenshot here, or describe the errors

[Toby C]

3 minutes ago, Radium_Angel said:

A good one can, but the PSU is failing, then anything goes. You can buy a kill-a-watt unit to test your PSU with, but they aren't cheap.

Look in your Event Viewer/Log and then the System subsection, and see if you have any Red X's (indicating a serious problem) see what they have to say, post a screenshot here, or describe the errors

I'm not the best with PCs so how to I access my Event viewer/log

[Toby C]

1 minute ago, Toby C said:

I'm not the best with PCs so how to I access my Event viewer/log

Never mind, I found an article 

[Radium_Angel]

Just now, Toby C said:

Never mind, I found an article 

ok, see what you can find, post back

[Toby C]

8 minutes ago, Radium_Angel said:

ok, see what you can find, post back

 

The one highlighted is the time when my PC last crashed.

[Radium_Angel]

2 minutes ago, Toby C said:

The one highlighted is the time when my PC last crashed.

The bugCheck one and the ASpp Hang are very useful, please post screenshots of those

[Toby C]

1 minute ago, Radium_Angel said:

The bugCheck one and the ASpp Hang are very useful, please post screenshots of those

[Radium_Angel]

@Toby C

 

Ok, the BugCheck shows you a location of a crash dump file, please upload it here so I can analyze and see if we can gain more insight.

[Toby C]

1 minute ago, Radium_Angel said:

@Toby C

 

Ok, the BugCheck shows you a location of a crash dump file, please upload it here so I can analyze and see if we can gain more insight.

It is 800mb shall I upload it to google drive and send a link?

 

Also many thanks for the help.

Hopefully we will resolve it and I can quarantine game in peace!

[Radium_Angel]

1 minute ago, Toby C said:

It is 800mb shall I upload it to google drive and send a link?

 

Also many thanks for the help.

Hopefully we will resolve it and I can quarantine game in peace!

Oh holy cow, there are smaller ones called "mini dump" files.

Look here on locations:

https://www.pcworld.com/article/3103104/how-to-solve-windows-10-crashes-in-less-than-a-minute.html

 

That's all I need, are the mini dump ones. If you find many...errr..several of them, post all, it will be useful for troubleshooting.

And you are welcome, happy to help

[Toby C]

7 minutes ago, Radium_Angel said:

Oh holy cow, there are smaller ones called "mini dump" files.

Look here on locations:

https://www.pcworld.com/article/3103104/how-to-solve-windows-10-crashes-in-less-than-a-minute.html

 

 

Hopefully this helps!

042420-36609-01.dmp

[Radium_Angel]

Just now, Toby C said:

042420-36609-01.dmpUnavailable

 

Hopefully this helps!

042420-36609-01.dmp 526.61 kB · 0 downloads

Ok, give me some time to sift through these.

 

Hold Please!

[Toby C]

1 minute ago, Radium_Angel said:

Ok, give me some time to sift through these.

 

Hold Please!

Sure thing, and again Thank you for your time and effort!

[Radium_Angel]

10 minutes ago, Toby C said:

Sure thing, and again Thank you for your time and effort!

Ohh boy, we're in for a good time here. This is what the crashdump looks like (and I don't expect you to read it fully, just showing you some of the fun)

 

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_PROCESS_DIED (ef)
        A critical system process died
Arguments:
Arg1: ffffe28b6a910080, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

PROCESS_OBJECT: ffffe28b6a910080

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_RECORD:  fffff9fcfe7f3000 -- (.exr 0xfffff9fcfe7f3000)
ExceptionAddress: 0000000000000000
   ExceptionCode: 24572867
  ExceptionFlags: 0a000004
NumberParameters: 609724519
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
   Parameter[2]: 0000000000000000
   Parameter[3]: 0000000000000000
   Parameter[4]: 0000000000000000
   Parameter[5]: 0000000000000000
   Parameter[6]: 0000000000000000
   Parameter[7]: 0000000000000000
   Parameter[8]: 0000000000000000
   Parameter[9]: 0000000000000000
   Parameter[10]: 0000000000000000
   Parameter[11]: 0000000000000000
   Parameter[12]: 0000000000000000
   Parameter[13]: 0000000000000000
   Parameter[14]: 0000000000000000

EXCEPTION_CODE: (Win32) 0x24572867 (609691751) - <Unable to get error code text>

BUGCHECK_STR:  0xEF_6bd36080

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0x24572867 - <Unable to get error code text>

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

EXCEPTION_PARAMETER3:  0000000000000000

EXCEPTION_PARAMETER4: 0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

EXCEPTION_STR:  0x0

STACK_TEXT:  
fffff60d`95cb4d98 fffff801`808cb8a9 : 00000000`000000ef ffffe28b`6a910080 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff60d`95cb4da0 fffff801`807ecbdf : ffffe28b`6a910080 fffff801`80088065 ffffe28b`6a910080 fffff801`800880e0 : nt!PspCatchCriticalBreak+0x115
fffff60d`95cb4e40 fffff801`806700c0 : ffffe28b`00000000 00000000`00000000 ffffe28b`6a910080 ffffe28b`6a910080 : nt!PspTerminateAllThreads+0x17b193
fffff60d`95cb4eb0 fffff801`8066fce9 : ffffffff`ffffffff fffff60d`95cb4fe0 ffffe28b`6a910080 00000000`00000000 : nt!PspTerminateProcess+0xe0
fffff60d`95cb4ef0 fffff801`801d3c15 : 00000000`00000234 ffffe28b`6bd36080 ffffe28b`6a910080 fffff60d`95cb5130 : nt!NtTerminateProcess+0xa9
fffff60d`95cb4f60 fffff801`801c61b0 : fffff801`8025ade8 fffff60d`95cb5a58 fffff60d`95cb5a58 fffff60d`95cb5130 : nt!KiSystemServiceCopyEnd+0x25
fffff60d`95cb50f8 fffff801`8025ade8 : fffff60d`95cb5a58 fffff60d`95cb5a58 fffff60d`95cb5130 00000000`00000000 : nt!KiServiceLinkage
fffff60d`95cb5100 fffff801`801d431d : fffff9fc`fe7f3000 fffff60d`95cb5b00 ffff8000`00000000 00000024`11980000 : nt!KiDispatchException+0x15c6f8
fffff60d`95cb5920 fffff801`801d0503 : 00000024`11998570 fffff60d`95cb5b80 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0x11d
fffff60d`95cb5b00 00007ffc`986010e7 : 00000000`0010000b 00000000`00000010 00007ffc`985ca0dc 00000000`00000000 : nt!KiPageFault+0x443
00000024`11981118 00000000`0010000b : 00000000`00000010 00007ffc`985ca0dc 00000000`00000000 00000024`11981830 : 0x00007ffc`986010e7
00000024`11981120 00000000`00000010 : 00007ffc`985ca0dc 00000000`00000000 00000024`11981830 00000000`00000000 : 0x10000b
00000024`11981128 00007ffc`985ca0dc : 00000000`00000000 00000024`11981830 00000000`00000000 00000000`00000001 : 0x10
00000024`11981130 00000000`00000000 : 00000024`11981830 00000000`00000000 00000000`00000001 00000000`00000000 : 0x00007ffc`985ca0dc

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0xEF_6bd36080_IMAGE_csrss.exe

BUCKET_ID:  0xEF_6bd36080_IMAGE_csrss.exe

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xef_6bd36080_image_csrss.exe

FAILURE_ID_HASH:  {8687dad8-1e94-2b07-177f-1ae57aa69dc5}

Followup: MachineOwner
---------
 

 

A few things: ignore the fault bucket ID (I'm not running Win10) but in effect the client runtime service died, causing the issue.

And that is a messy problem to solve.

I'd start by updating ALL your drivers, and BIOS, and get back to me.

[Toby C]

23 minutes ago, Radium_Angel said:

Ohh boy, we're in for a good time here. This is what the crashdump looks like (and I don't expect you to read it fully, just showing you some of the fun)

A few things: ignore the fault bucket ID (I'm not running Win10) but in effect the client runtime service died, causing the issue.

And that is a messy problem to solve.

I'd start by updating ALL your drivers, and BIOS, and get back to me.

that doesn't sound good.

 

Drivers are now all updated

[Radium_Angel]

12 minutes ago, Toby C said:

that doesn't sound good.

 

Drivers are now all updated

ok, BIOS and OS as well?

[Toby C]

Just now, Radium_Angel said:

ok, BIOS and OS as well?

yep. Gigabyte have a pretty easy way to update the BIOS.

[Radium_Angel]

Just now, Toby C said:

yep. Gigabyte have a pretty easy way to update the BIOS.

ok, play a few games, see what happens.

If it crashes/BSoDs again, find the latest mini dump and post here.

We;ll move on to the next step

[Toby C]

Just now, Radium_Angel said:

ok, play a few games, see what happens.

If it crashes/BSoDs again, find the latest mini dump and post here.

We;ll move on to the next step

sure thing. good excuse to play games huh?

 

I'll update you if it crashes.

[Mojo-Jojo]

Hi Toby,

 

Can you try a memory diagnostic? Windows has a built-in tool for this.

WIN+R -> Type in MdSched.exe -> Select either two.

Let us know the results of that too.

[Toby C]

43 minutes ago, Radium_Angel said:

ok, play a few games, see what happens.

If it crashes/BSoDs again, find the latest mini dump and post here.

We;ll move on to the next step

It has crashed again. The minidump file hasn't updated scince the last one I sent you

[Radium_Angel]

7 minutes ago, Toby C said:

It has crashed again. The minidump file hasn't updated scince the last one I sent you

ok, let's start testing parts. We;'ll start with RAM.

Install this (https://www.memtest.org/) onto a USB stick, I use a program called Rufus, but there are many others to make bootable USB sticks

Run it until either errors start showing up, or it says completed (warning, this may take many hours)

 

Also, and I guess I should ask, are you Overclocking anything, or running XMP in the BIOS of your mobo?