PC Random Reboots (Event 41-Kernel-Power)

[Loucas]

Hi,

 

I recently upgraded my processor and graphics card from Ryzen 5 3600x to Ryzen 7 3800x and from Gigabyte Radeon RX 590 to Aorus RX 5700 XT. Since then I keep on getting Kernel-Power Event in Event Viewer.

I re-installed both chipset and gpu drivers, restored the default setting in the bios but nothing works. maybe it is the psu? Any help?

 

Here's my build:

CPU: Ryzen 7 3800x

CPU COOLER: Gigabyte AORUS LIQUID COOLER 240

GPU: Aorus RX 5700 XT

MOBO: GIGABYTE X570 AORUS ELITE

RAM: 4x8GB Corsair Vengeance RGB PRO, 3600Mhz

PSU: GIGABYTE GP-G750H 750W 80 PLUS Gold

Case Fans: x5 Corsair QL120

Case: Cougar MX330-G

 

[KingTdiGGiTTy]

That error sounds like a windows problem. 

 

But, what temperatures are seeing? is it possible you got a bad CPU thermal contact.

[Loucas]

When I switch my power plan to Ryzen High Performance temps go between 30-50. On power saver mode cpu temp go between 22-30. GPU temp on idle to light use goes between 30 -40, while gaming goes up to 60 and junction temp goes up to 100, all in celcius. but when i searched for 5700 xt temps, it say that it is normal for the card's junction temp to reach that high. you think re-installing windows might help?

[Kisai]

1 hour ago, Loucas said:

Hi,

 

I recently upgraded my processor and graphics card from Ryzen 5 3600x to Ryzen 7 3800x and from Gigabyte Radeon RX 590 to Aorus RX 5700 XT. Since then I keep on getting Kernel-Power Event in Event Viewer.

I re-installed both chipset and gpu drivers, restored the default setting in the bios but nothing works. maybe it is the psu? Any help?

 

Here's my build:

CPU: Ryzen 7 3800x

CPU COOLER: Gigabyte AORUS LIQUID COOLER 240

GPU: Aorus RX 5700 XT

MOBO: GIGABYTE X570 AORUS ELITE

RAM: 4x8GB Corsair Vengeance RGB PRO, 3600Mhz

PSU: GIGABYTE GP-G750H 750W 80 PLUS Gold

Case Fans: x5 Corsair QL120

Case: Cougar MX330-G

 

Not all events mean the same thing.

 

Kernel-Power event's usually show up right before a BSOD (bugcheck).

 

The first thing you should do is figure out which is the problem. I'd probably suggest, put the previous GPU back in and see if crashes at the same point it does now. If it does, the problem is probably the CPU and you should update the firmware on the MB and try again. If the problem goes away when you switch the GPU back, you probably need to clean the GPU drivers installed since the AMD drivers do have a tendency to mis-identify the GPU (eg Radeon and FirePro parts) and won't move past it. However it does seem a bit odd for that to happen.

 

I'd probably suspect the MB's firmware and RAM first.

[Loucas]

8 minutes ago, Kisai said:

Not all events mean the same thing.

 

Kernel-Power event's usually show up right before a BSOD (bugcheck).

 

The first thing you should do is figure out which is the problem. I'd probably suggest, put the previous GPU back in and see if crashes at the same point it does now. If it does, the problem is probably the CPU and you should update the firmware on the MB and try again. If the problem goes away when you switch the GPU back, you probably need to clean the GPU drivers installed since the AMD drivers do have a tendency to mis-identify the GPU (eg Radeon and FirePro parts) and won't move past it. However it does seem a bit odd for that to happen.

 

I'd probably suspect the MB's firmware and RAM first.

Thanks a lot, I'll post the results as soon as possible.

[Loucas]

So i did a clean install of windows and re-install all the drivers. the system seems to work fine, did some stress test with the cpu and gpu and it works totally fine. But when I oc'd the memory to 3600Mhz my pc rebooted once I launched Monster Hunter World. 

 

Updated:

Did some memory stress test with AIDA64, system didnt crash. @#$%, this @#$% is annoying as @#$%!!!!

[Nine Tailed Fox]

Kinda weird a lot of people having issues with AMD builds and haven't seen one with Intel yet everyone acts like AMD is the 2nd coming

[Loucas]

Solved the problem. I think. I recently upgraded my mobo bios and discovered that the bios version is still beta. Transferred all the components to a different mobo and that has a stable bios version and everything works fine.