Need help with External Hard Drive

[ZecronClaw]

Disclaimer: Yes i have looked on other posts but couldn't find anything helpfull.

 

So my sister has Toshiba Canvio Basics that stopped working. 

The drive is detected in device manager but when i try to open disk management it is just stuck on "Loading disk configuration information".

The moment i unplug the drive disk management instantly loads.

 

Hope anybody could help me out.

[AndreiArgeanu]

The drive is probably dead then. If it can't load the disk configuration information then that means that it probably cannot communicate with the drive which could mean that it went bust.