Help troubleshooting

[Theradtazz]

I've been having a problem with my computer having freezing and studdering in games and when navigating the system. restarting usually fixes the issue for a short time. i also cant post the computer using my first ram slot which confuses me. maybe a Mobo issue or a cpu or socket issue? Just need help narrowing the search for the problem.

Specs

GPU: Zotac NVIDIA GeForce GTX 1050 Ti OC Edition 

CPU: Intel(R) Core(TM) i5-7500 CPU 3.40GHz 

Memory: 8 GB 

Operating system: Microsoft Windows 10 Pro (64-bit)

Motherboard: ASRock Z270 Killer SLI/ac

 

[SupaKomputa]

could be anything.

try unplug the gpu and run the system with the igpu.

[Benx]

21 minutes ago, Theradtazz said:

i also cant post the computer using my first ram slot which confuses me

If the first ram slot doesn't work it could be the slot, the cpu socket, or the cpu. Try reseating the cpu(take it out and put it back in). This isn't necessarily connected to the freezing issue, but its worth a try.

[Theradtazz]

On 2/17/2020 at 11:27 AM, Benx said:

If the first ram slot doesn't work it could be the slot, the cpu socket, or the cpu. Try reseating the cpu(take it out and put it back in). This isn't necessarily connected to the freezing issue, but its worth a try.

I took my ram out of my computer and put it in my friends computer and it wouldn't post in his first slot either. I tried re seating the CPU it didn't help much.

 

[Camdate]

On 2/19/2020 at 4:10 PM, Theradtazz said:

I took my ram out of my computer and put it in my friends computer and it wouldn't post in his first slot either. I tried re seating the CPU it didn't help much.

 

This won't help you ram could be dead to. I would suggest trying to boot with only one stick of memory in a slot your 100% certain works. Maybe try putt putting your cpu in a different MOBO?

[SavageNeo]

It sounds like your ram slot is broken. It can be lack of dual bandwhit what makes your pc stutter in some games.

 

Rma the ram first, if the new ram does not post either rma the board.

I would rma the board, if you are patient enough to wait couple weeks. 

 

Also check that your cpu is working correctly, put it in your friends pc?

[papajo]

Do the bellow steps 

 

  

On 3/19/2020 at 10:08 PM, papajo said:

1) check thermals maybe the cpu cooler got slightly off (check all thermals GPU CPU etc and while under load not idle) if thermals are ok then

 

2) run perfmon (windows key + R on the windows that pops up type in perfmon and hit enter) on the tree like structure on the left go to data collection sets > system and right click on the two diagnostics and run them (first wait for one to finish then start the second) if everything is green then hit windows key + R and type in perfmon /report and hit enter if everything is green then

 

3)Download crystal disk info to check on your the health of your hard drives https://crystalmark.info/en/software/crystaldiskinfo/ if everything is ok then

 

4) download memtest https://www.techpowerup.com/memtest64/ to check on the health of your RAM if everything is ok

5)  download https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html (for intel) or if you have amd (also works for intel) try stressing it with prime 95 if everything is ok then

 

6) press windows key + r and enter dxdiag.exe and press enter and and browse the tabs if everything is ok then

 

7) right click on your computer >click on properties> on the left click on device manager  do you see any red icons or yellow ones? if not then

 

8 ) download occt https://www.ocbase.com/ if everything is OK then

 

9 ) download furmark https://geeks3d.com/furmark/ and unigine heaven https://benchmark.unigine.com/heaven run them at the same time both not timing wise but let them both run then run the stress test several times (also notice performance and temps ) then download intel burn test

 

(https://www.techpowerup.com/download/intelburntest/) works for AMD as well choose very high (or if you cant chose the next highest setting if everything is ok then

 

10) run all the windows troubleshooters like this https://support.microsoft.com/en-us/help/4028430/windows-10-use-a-fix-it-tool if everything is ok then post again here and ill think of something