BSOD 0x3b Please help...

[dre92]

I have a problem with my PC. I built it in February 2013. Here are the main specs:

i5 3570k

AsRock z77 extreme4

Patriot 2x4GB 1600MHz DDR3 9-9-9-24 1.5V

HIS 7950 IceQ Boost

Asus Xonar DX

Seasonic G-650W

2TB Seagate Barracuda

 

Basically I just got the BSOD code 0x000003b yesterday and I don't really know what the problem was. That was like the 5th BSOD with the same code for the last 3 months. It occured randomly. I have googled it and I found several alternatives to this problem.

1. Increase Vcore (DONE when first occured. That time my CPU was clocked at 4.2 GHz)

2. RAM problem, do memory test (DONE, I did memtest on both sticks, no problem found)

3. Check for hardware compatibility, update drivers (DONE, everything is up to date including the BIOS)

 

Last month I decided to reset my CPU into stock frequency, and reset everything in the BIOS setup except for the RAM config. For some reason yesterday it happened again, BSOD 0x000003b. This time I have no idea what could be causing this since my CPU is running at stock speed, voltage set to auto just like when first time I built my PC.

 

What is wrong with my PC? Is it hardware failure or perhaps OS failure?

 

[Toxic Tom]

Use this to find out what happened

 

http://www.resplendence.com/whocrashed

[Bad2049]

Microsoft Support

 

Edit: Added quote from page.. not all, but a bit.

 

 

 

SYMPTOMS

A computer that is running Windows 7 or Windows Server 2008 R2 may crash when you use some IEEE 1394 devices. Additionally, you may receive a Stop error message that resembles the following:

STOP 0x0000003B (Parameter1, Parameter2, Parameter3, Parameter4) 
SYSTEM_SERVICE_EXCEPTION

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CAUSE

This issue occurs because of an error in the Microsoft IEEE 1394 driver stack, in which the buffer that is allocated to the driver stack does not initialize correctly.

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RESOLUTION

Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. 

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

[legopc]

please upload dmp files and has memtest passed for 8 times in a row? and try reinstall and opdate bios 

[dre92]

please upload dmp files and has memtest passed for 8 times in a row? and try reinstall and opdate bios 

I don't know where the dmp files are, my Minidump folder in %SystemRoot% is empty.

 

When I did the memtest, each memory stick passed like 5 times in a row and I thought that was enough. Should I really make sure both passed at least 8 times?

 

I actually have updated my BIOS twice, first one was when I first built my PC back in February, and the second one was in October last year and I believe it was the latest version of the BIOS.

[dre92]

Microsoft Support

 

Edit: Added quote from page.. not all, but a bit.

Thanks a lot. I installed the hotfix, but I don't know whether it really works or not because I don't even know when my PC was gonna crash, it happened randomly. Hopefully it works and I'll never see that BSOD in the future.

[legopc]

I don't know where the dmp files are, my Minidump folder in %SystemRoot% is empty.

 

When I did the memtest, each memory stick passed like 5 times in a row and I thought that was enough. Should I really make sure both passed at least 8 times?

 

I actually have updated my BIOS twice, first one was when I first built my PC back in February, and the second one was in October last year and I believe it was the latest version of the BIOS.

check if it even saves the dmp files and yes i recomend just letting it pass 8 times but please put all the memory together 

[dre92]

check if it even saves the dmp files and yes i recomend just letting it pass 8 times but please put all the memory together 

How do I check that?

 

I did all both ways, separate sticks and both sticks together, and all passed 5 times. But I'll give it another try and let it pass 8 times.

[legopc]

How do I check that?

 

I did all both ways, separate sticks and both sticks together, and all passed 5 times. But I'll give it another try and let it pass 8 times.

sorry its dutch but here are the steps start - right click computer - properties - left side advanced settings - start up and advance settings - you will see 

http://puu.sh/6UybS.jpg

[dre92]

sorry its dutch but here are the steps start - right click computer - properties - left side advanced settings - start up and advance settings - you will see 

http://puu.sh/6UybS.jpg

Ok, under the System Failure, both checkboxes are checked, and under Write debugging information it says Kernel memory dump. Small dump recovery : %SystemRoot%\Minidump

[legopc]

Ok, under the System Failure, both checkboxes are checked, and under Write debugging information it says Kernel memory dump. Small dump recovery : %SystemRoot%\Minidump

then go to that path and see if anything is there (oh and make sure you are able to see hidden files) 

[dre92]

then go to that path and see if anything is there (oh and make sure you are able to see hidden files) 

It is empty and there are no hidden files.

[legopc]

It is empty and there are no hidden files.

then wait untill an other bsod and see if there is a file 

[dre92]

then wait untill an other bsod and see if there is a file 

Ok, I'm gonna do the memtest right now.

[legopc]

Ok, I'm gonna do the memtest right now.

have fun