SSD not detecting

[shaneyyyyy]

Hi, I am using an Asrock b450m steel legend, but when I install a seagate firecuda 510 1TB ssd(inserted in the ultra m.2 slot), it will not detect in the bios. Hence, when i tried to insert another transcend NVME SSD from another build into the mobo, it can boot into windows and the motherboard detects the SSD. Do you guys think it is a compatibility problem for the SSD or was the SSD faulty? thanks 

[Mister Woof]

Some motherboards share lanes with SATA devices and m.2 NVME devices so you can't use them at the same time depending on the interface type.

 

Look at your motherboard's manual to see if this is the case and it will tell you what ports to use for your desired configuration.

 

 

[seagate_surfer]

5 hours ago, Mister Woof said:

Some motherboards share lanes with SATA devices and m.2 NVME devices so you can't use them at the same time depending on the interface type.

 

Look at your motherboard's manual to see if this is the case and it will tell you what ports to use for your desired configuration.

 

 

Exactly, I went to check the specifications and the M.2 disables SATA 3 and vice versa: https://www.asrock.com/MB/AMD/B450M Steel Legend/#Specification

[shaneyyyyy]

10 hours ago, seagate_surfer said:

Exactly, I went to check the specifications and the M.2 disables SATA 3 and vice versa: https://www.asrock.com/MB/AMD/B450M Steel Legend/#Specification

I've tried the firecuda 510 on another mobo, and it still does not detect. At this point, i guess the ssd is broken, i even unplugged other sata devices from the mobo and tried only with the firecuda 510, still wouldn't detect. 

[seagate_surfer]

On 1/22/2020 at 3:32 AM, shaneyyyyy said:

I've tried the firecuda 510 on another mobo, and it still does not detect. At this point, i guess the ssd is broken, i even unplugged other sata devices from the mobo and tried only with the firecuda 510, still wouldn't detect. 

If you already opted for the discard option and tested the same device on different machines then it is most likely that this SSD is damaged, go to the following link and enter the serial number, follow the steps on the screens to start the request:
https://www.seagate.com/support/warranty-and-replacements/