Asus support help (a new horror story)

[Stormfront Tech]

Hi,

 

The fun began when I decided to build a computer 1 1/2 years ago. As a teen with no job I was relegated to mowing lawns, walking dogs and painting fences. During the last 6 months i began to research and build my parts list. Now being stupid I whent onto the asus support and asked their support people about a mobo i had heard would work, (prime b450 plus). There they told me that yes it would support sli. Turns out it does not... so I whent and talked to them and of course the first guy i talked to was the one (melvin j.) with the bad info in the first place... I ended running circles with him and finally got a case assigned. Now i am waiting for a manager to call me. What i want is for them to replace my mobo with one that does SLI. (Preferably the crosshair vii hero (wifi)). I have evidence against Melvin in the form of screenshots. Any tips/advice/ideas to get what I want?

 

 

[Whiro]

7 minutes ago, Stormfront Tech said:

Hi,

 

The fun began when I decided to build a computer 1 1/2 years ago. As a teen with no job I was relegated to mowing lawns, walking dogs and painting fences. During the last 6 months i began to research and build my parts list. Now being stupid I whent onto the asus support and asked their support people about a mobo i had heard would work, (prime b450 plus). There they told me that yes it would support sli. Turns out it does not... so I whent and talked to them and of course the first guy i talked to was the one (melvin j.) with the bad info in the first place... I ended running circles with him and finally got a case assigned. Now i am waiting for a manager to call me. What i want is for them to replace my mobo with one that does SLI. (Preferably the crosshair vii hero (wifi)). I have evidence against Melvin in the form of screenshots. Any tips/advice/ideas to get what I want?

 

 

Hmmm I wonder how this story end up. I highly doubt they will replace you the board for higher tier one but well it’s clearly miss formation from the asus (melvin) side.

[BlueChinchillaEatingDorito]

37 minutes ago, Stormfront Tech said:

Hi,

 

The fun began when I decided to build a computer 1 1/2 years ago. As a teen with no job I was relegated to mowing lawns, walking dogs and painting fences. During the last 6 months i began to research and build my parts list. Now being stupid I whent onto the asus support and asked their support people about a mobo i had heard would work, (prime b450 plus). There they told me that yes it would support sli. Turns out it does not... so I whent and talked to them and of course the first guy i talked to was the one (melvin j.) with the bad info in the first place... I ended running circles with him and finally got a case assigned. Now i am waiting for a manager to call me. What i want is for them to replace my mobo with one that does SLI. (Preferably the crosshair vii hero (wifi)). I have evidence against Melvin in the form of screenshots. Any tips/advice/ideas to get what I want?

 

 

I doubt they would offer you a replacement board with SLI compatibility. They're definitely not going to upgrade you to a ROG board. 

[mormoloc1986]

what you mean from the website?is it not posted on the asus website if it supports sli?

[Analog]

B450 doesn't support SLI, regardless of the exact model or who manufactured it, be it ASUS or someone else. B450 compatibility with multiple graphics cards is written explicitly in the product description. Therefore, I am not sure how this can be classified as a "horror story with Asus support." Yes, someone might have screwed up, but that happens. Unless you bought the motherboard from Asus directly, which I don't believe you did, there is nothing much that can be done.  

 

Considering the only AMD boards that support SLI are x470 and x570, which cost considerably more, I don't think that anyone will upgrade you to such a motherboard for free. Best case scenario or you would be to get a couple of percent discount for buying another ASUS product from a qualified vendor. Mind you, this is only if you can prove to them that this "Melvin" assured you  can run SLI on a b450 board and you still have the receipt for the Asus B450 prime.  I am telling you all of this as someone who works in customer support and with some power in deciding on similar cases. From my experience, when something like this happens and the device isn't purchased from the manufacturer directly, the customer is to take it up with the vender and you can imagine how that goes. 

[Mister Woof]

Thank give for saving you the cost of a second GPU that will be idle/not functioning most of the time anyway

[Stormfront Tech]

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