AMD RX 5700 XT issue

[FearTheXiongnu]

Hey, everyone!

 

Recently, I bought a Gigabyte RX 5700 XT Gaming OC 8GB and I've been having issues with it. The fans are only turned on at times during boot for a few seconds but stops suddenly as soon as it goes away.

Device manager shows that the motherboard is recognizing the graphics card and that it's working properly.

However, the card is not outputting much at all. The fans are not moving and will not spin even if I try to edit their speed and at which threshold of temperature it should use said speed in MSI Afterburner.

The card is connected to my monitor through an HDMI cable so something is working, just not properly.

Computer specifications:

Processor: AMD Ryzen 7 3700X 3.6GHz

Memory: Corsair Vengeance LPX Black DDR4 3200MHz 2x8GB

Graphics card: Gigabyte RX 5700 XT Gaming OC 8GB

Motherboard: ASUS TUF Gaming X570-PLUS

BIOS: 1405 (2019/11/26)

OS: Windows 10 Pro

EDIT: Graphics card is updated with the latest AMD Chipset drivers and GPU drivers from AMD's main website.

 

[SavageNeo]

So whats is the problem? fans not spinning? They will only spin when under load, on idle or web browsing they will not spin

[Juular]

That's normal.

Quote

However, the card is not outputting much at all. The fans are not moving and will not spin even if I try to edit their speed and at which threshold of temperature it should use said speed in MSI Afterburner.

I see ... these numbers in MSI Afterburner don't look right at all, i think it's simply doesn't support AMD Navi GPUs, uninstall it and let it run on it's own fan curve.

[FearTheXiongnu]

Yeah, the fans are not spinning regardless if I try to play a game, browse on the web or edit the fan speed in MSI Afterburner. The problem is that the graphics card is not working properly for me.

[SavageNeo]

1 minute ago, FearTheXiongnu said:

Yeah, the fans are not spinning regardless if I try to play a game, browse on the web or edit the fan speed in MSI Afterburner. The problem is that the graphics card is not working properly for me.

Manage your temps in games. 

Tell me the temperatures of your games, by running them for like 10minutes and taking a screen shot of the game and msi afterburner