New PC crashing when gaming

[KHS]

Just built a new PC and it crashes after 5 - 30 minutes when I play demanding games like ARK or Rust but seems to run just fine when playing older games like Portal 2.

I don't get a BSOD - instead the screen just freezes or goes black and then PC restarts. It does generate dump files though which I have attached here. Really hoping it isn't a hardware issue but I suspect it might be the motherboard since I have ruled out almost everything else using known good hardware components from other PC.

 

My specs:

Windows 10 Pro 64 bit - version 10.0.18362 Build 18362

Corsair CX750 - 750W PSU (Bronze certified) - Also tested with Corsair RM850 (Gold)
MSI B450 Tomahawk MAX - Used factory bios initially but later upgraded to most recent from MSI
AMD Ryzen 5 2600X - 6 cores @ 3.6 GHZ
Corsair Vengeance LPX DDR4 RAM - 2 x 8 GB
Gigabyte AMD Radeon RX 5700 XT Gaming OC 8GB - Also tested with Radeon RX 580

 

Nothing is overclocked, everything is factory standard and I am using most recent drivers.

 

 

 

dumpfiles.rar DxDiag.txt

screenshots.rar

[jrsall92]

Can you try a benchmark? Also, did you by any chance used to have the OS disk in a pc with an nvidia gpu? Regardless DDU your gpu drivers and try again. What speed is your RAM operating at? Where both dimms part of the same package or purchased separately? On the subject of RAM, have you tried using only one dimm at a time and in all available slots? Finally do you have all of windows updates and cpu and chipset drivers? (Often overlooked)

 

Edit: on close inspection of your DxDiag file I see that AUEPMaster is failing and based on this I suggest that you remove it.

[KHS]

Thank you for the help jrsall92.

What benchmark should I try? No, this is a brand new Kingston SSD with clean Windows 10 install - nothing has ever been installed on it before.

What do you mean when you say DDU my gpu drivers? Yes the RAM were bought together and they are 1066 MHz but I haven't done any other testing than Windows Memory Diagnostics which came up with no problems.

 

And yes I have all windows updates but how do I know if I have the CPU and chipset drivers? Would that be included in the bios update from MSI?

 

I will try removing AUEPMaster as you suggested and see if that makes any difference.

Do you have any experience looking at dump files because I honestly don't know what to do with them. It says the crash was caused by driver: dxgkrnl.sys, caused by adress: dxgkrnl.sys+2409da and crash address: ntoskrnl.exe+1c14e0 (DirectX Graphics Kernel)

 

dump1.txt

[KHS]

So turns out I can actually play ARK: Survival Evolved on highest settings with no issues it seems. Had it running for 4½ hours with the GPU being utilized 90-100 % constantly. But when trying to play Rust it will still crash very quickly. Also tried a game called Slime Rancher on steam and it crashes even quicker than Rust does, which is very odd since it only uses very little CPU and GPU power. There doesn't really seem to be any logic to it as far as I can tell...

 

Still the exact same error as before with dxgkrnl.sys and ntoskrnl.exe (DirectX Graphics Kernel)

 

Anyone have an idea what could be causing this? If it's faulty hardware wouldn't it be crashing on all games and not just some?

[jrsall92]

If you google DDU you'll find out that it's a utility to delete drivers CLEANLY (safe mode and all). Also try to update your directx. As to why ARK runs, what are you using to render: DirectX or Vulcan? If you have DOOM (or any other game that can use both), try running it with each one and see if any one of them fails. Even if the memory diagnostics are coming clean try to use only one dimm at a time and at all slots, both of them on both channels (if you have more than one) and of course make sure you have them on the same channel as the mobo's manual suggests.

[Mark Kaine]

17 minutes ago, KHS said:

If it's faulty hardware wouldn't it be crashing on all games and not just some?

No not necessarily. 

 

Also these AMD drivers are known to be buggy and causing crashes,  black screens,  etc.

 

Do some research you'll find thousands of reported issues with especially 5700/xt cards. 

 

 

• Radeon RX 5700 series graphics products may intermittently experience loss of display or video signal during gameplay.
• Radeon RX 5700 series graphics products may experience stutter in some games at 1080p and low game settings.
• Performance Metrics Overlay may cause stutter or screen flashing on some applications.
• Toggling HDR may cause system instability during gaming when Radeon ReLive is enabled.
• AMD Radeon VII may experience elevated memory clocks at idle or on desktop.
• Performance Metrics Overlay may report incorrect VRAM utilization.
• Invoking Radeon Overlay may cause games to lose focus or become minimized when HDR is enabled within Windows®.

 

And that's just the issues AMD is willing to admit...

 

 

[jrsall92]

I forgot to address your cpu and chipset drivers question: for intel cpus you usually get the drivers from intel, so I guess it's a similar situation with amd. Also about the benchmark, have a look at the channel and what other youtubers are using and try some. Unigine comes to mind and 3DMark, as well as some games like TR.

 

@Mark Kaine he's having issues with an rx580 as well, not only with 5700 xt.

[Mark Kaine]

8 minutes ago, jrsall92 said:

I forgot to address your cpu and chipset drivers question: for intel cpus you usually get the drivers from intel, so I guess it's a similar situation with amd. Also about the benchmark, have a look at the channel and what other youtubers are using and try some. Unigine comes to mind and 3DMark, as well as some games like TR.

 

@Mark Kaine he's having issues with an rx580 as well, not only with 5700 xt.

Huh ok  good point,  still might be relevant, but probably not. 

 

And I agree chipset drivers,  latest windows, DDU + reinstall AMD drivers, etc would be important to at least somewhat exclude issues on that front. 

 

PS: you can definitely get the AMD chipset drivers from AMD,  I had more luck with the ones from MSI however (better benchmarks for some reason) 

I didn't have any luck whatsoever with MSI B450 Tomahawk MAX - a plethora of crashes -  strangely only while idling...  

Nothing I tried fixed it. 

 

Returned the board and am now using MSI B350M Mortar with no stability issues or similar whatsoever (meaning I don't trust the B450 Tomahawk and wouldn't recommend it to anyone hah) 

[jrsall92]

Hmmm that makes me think it could be a cpu+mobo combo issue, try a cpu benchmark like prime95 and see how's your stability then. Could be that you have an issue with the mobo's vrm, starving your cpu under load causing it to crash.

[Mark Kaine]

1 hour ago, jrsall92 said:

Hmmm that makes me think it could be a cpu+mobo combo issue, try a cpu benchmark like prime95 and see how's your stability then. Could be that you have an issue with the mobo's vrm, starving your cpu under load causing it to crash.

Yeah, maybe also RAM.  I have the same RAM,  and got so many crashes with this board... 

 

It usually just restarted and went straight into BIOS,  sometimes it was impossible to even leave the BIOS,  other times at least that worked... I definitely had the feeling it might be a RAM issue... But yeah I never actually figured out what was wrong... (saved me 120 bucks for the mobo in hindsight though) 

[KHS]

Sorry for not replying sooner but I was testing stability after making changes.

 

I am very happy to say that the system now seems stable. Been running Slime Rancher for almost 5 hours with no crash so I'd say that's a huge success compared to the barely 30 minutes I could run it before!

 

First I tried reinstalling DirectX, which is actually a bit tricky to do, but it didn't seem to make any difference. Then I went to AMD.com and downloaded their B450 chipset drivers which I then installed.

 

Then after a quick restart I launched Slime Rancher and it's been running flawlessly since!

 

I will of course do more testing but so far it's looking really good. Must admit though; I didn't think chipset drivers were that important. Just figured Windows 10 came with the drivers I needed. But I am also very surprised that the drivers from MSI didn't work since that's one of the very first things I tried...

 

But it all seems to work now so I am not going to think about it too much anymore - just very relieved that I don't need to return any of my new hardware

 

Thank you so much for taking the time to help me jrsall92 and Mark Kaine. Really appreciate it

 

 

[Mark Kaine]

25 minutes ago, KHS said:

Sorry for not replying sooner but I was testing stability after making changes.

 

I am very happy to say that the system now seems stable. Been running Slime Rancher for almost 5 hours with no crash so I'd say that's a huge success compared to the barely 30 minutes I could run it before!

 

First I tried reinstalling DirectX, which is actually a bit tricky to do, but it didn't seem to make any difference. Then I went to AMD.com and downloaded their B450 chipset drivers which I then installed.

 

Then after a quick restart I launched Slime Rancher and it's been running flawlessly since!

 

I will of course do more testing but so far it's looking really good. Must admit though; I didn't think chipset drivers were that important. Just figured Windows 10 came with the drivers I needed. But I am also very surprised that the drivers from MSI didn't work since that's one of the very first things I tried...

 

But it all seems to work now so I am not going to think about it too much anymore - just very relieved that I don't need to return any of my new hardware

 

Thank you so much for taking the time to help me jrsall92 and Mark Kaine. Really appreciate it

 

 

Glad you got it fixed!

 

Yeah chipset drivers are more important than you think,  especially seems with Ryzen chips,  weird that the MSI drivers didn't work for you but the whole chipset driver situation is a bit messy. 

 

Btw can you check your idle voltages?   They should be under 1v ideally. I don't want to create another issue but I'm curious since I had problems with that also...  It's a pretty simple fix however  thankfully! 

 

 

[KHS]

Oops seems I celebrated too soon...

 

Was able to play Rust for a whole 12 minutes before PC froze and then restarted.

 

Hope you can see voltages on this image here

[KHS]

Hmm just noticed that both Rust and Slime Rancher are Unity games (they just happened to be among the first 3 games I tried) - so maybe my problem is just specific to games built on Unity.

Will have to do some more testing

[jrsall92]

16 hours ago, KHS said:

Hmm just noticed that both Rust and Slime Rancher are Unity games (they just happened to be among the first 3 games I tried) - so maybe my problem is just specific to games built on Unity.

Will have to do some more testing

Is any of these games offer the option to switch to opengl or vulcan?

Also, is it normal for 5700/xt to reach 87C/76C in 12 minutes? seems a bit high

On Unity+RX5700: https://community.amd.com/thread/241023

[KHS]

Thank you again jrsall92.

 

No option to switch between opengl or vulkan I'm afraid. And yes, according to AMD those temperatures are perfectly normal.

 

The posts on the AMD forum was an interesting read and I tried everything suggested there but my PC is still crashing.
Most of the time the games will crash within the first 20 minutes but I've had a few occasions where they ran for hours without a crash.

Seems like there really is no logic to it... I've decided to return my graphics card and get a GeForce RTX 2060 Super instead. Hopefully my system will run better with Nvidia drivers. If not, then I'll also have to return the motherboard I guess.

[Mark Kaine]

6 minutes ago, KHS said:

Thank you again jrsall92.

 

No option to switch between opengl or vulkan I'm afraid. And yes, according to AMD those temperatures are perfectly normal.

 

The posts on the AMD forum was an interesting read and I tried everything suggested there but my PC is still crashing.
Most of the time the games will crash within the first 20 minutes but I've had a few occasions where they ran for hours without a crash.

Seems like there really is no logic to it... I've decided to return my graphics card and get a GeForce RTX 2060 Super instead. Hopefully my system will run better with Nvidia drivers. If not, then I'll also have to return the motherboard I guess.

It's a well known and very common issue with AMD GPU drivers,  so yes that 2060S should fix your issues. Fingers crossed lol!

[KHS]

My system is running better with the GeForce RTX 2060 Super but is unfortunately still crashing. Instead of getting a black screen and a PC shutdown/restart, it now "only" crashes to desktop. I've been testing with other games and it seems that none of them are immune to this issue.

 

I have however gotten some new information from the event viewer. Apparently it's caused by something called a "TDR" (timeout detection and recovery) which normally happens when the workload sent to the graphics card is greater than what the graphics card can process in the normal allotted time of two seconds.

 

Recently this happened in Doom and has also happened multiple times in Slime Rancher. Both games are are well below 50 % GPU utilization at all times so I find it hard to believe that my graphics card doesn't have enough GPU power to handle the workload, so I think it's pretty safe to assume by now that there is some defect on my B450 Tomahawk MAX motherboard. Especially since I've been able to reproduce this error with 3 different grahics cards...

 

Will return it on monday and get an Asus rog strix b450-f gaming motherboard instead. Hopefully there won't be any more problems after that.

Doom-OpenGL-Error.evtx