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Helpme123
By Helpme123
in Phones and Tablets
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Go to Staples and tell them the repair screwed something up?
 

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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4 minutes ago, Helpme123 said:

They said they can't do anything besides replacing the whole screen which is $118

Bullshit. They're responsible.

 

 

I wouldn't be surprised that if you go yell about it on social media or prove that you're entitled to the repair they'll fix it for you.

Quote me to see my reply!

SPECS:

CPU: Ryzen 7 3700X Motherboard: MSI B450-A Pro Max RAM: 32GB I forget GPU: MSI Vega 56 Storage: 256GB NVMe boot, 512GB Samsung 850 Pro, 1TB WD Blue SSD, 1TB WD Blue HDD PSU: Inwin P85 850w Case: Fractal Design Define C Cooling: Stock for CPU, be quiet! case fans, Morpheus Vega w/ be quiet! Pure Wings 2 for GPU Monitor: 3x Thinkvision P24Q on a Steelcase Eyesite triple monitor stand Mouse: Logitech MX Master 3 Keyboard: Focus FK-9000 (heavily modded) Mousepad: Aliexpress cat special Headphones:  Sennheiser HD598SE and Sony Linkbuds

 

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9 minutes ago, Helpme123 said:

They said they can't do anything besides replacing the whole screen which is $118

???

So - believing your post without knowing the circumstances and backstory - you brought in a device (laptop? phone? I dunno.. No backstory), they fixed 1 thing, but broke another and are claiming not to be responsible?

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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7 minutes ago, kelvinhall05 said:

Bullshit. They're responsible.

 

 

I wouldn't be surprised that if you go yell about it on social media or prove that you're entitled to the repair they'll fix it for you.

They used a new screen and when he plugged it in, there was no issues but when he plugged my screen in there was a washed out white screen. He said that he tried putting back the original battery to see if it reverted itself and it didnt.

 

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1 minute ago, minibois said:

???

So - believing your post without knowing the circumstances and backstory - you brought in a device (laptop? phone? I dunno.. No backstory), they fixed 1 thing, but broke another and are claiming not to be responsible?

Yes they said that on the paper that I signed, "The customer acknowledges the Staples warranty covers workmanship and replacement part defects. Any accidental damage after the initial repair is not covered.

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1 minute ago, Helpme123 said:

Yes they said that on the paper that I signed, "The customer acknowledges the Staples warranty covers workmanship and replacement part defects. Any accidental damage after the initial repair is not covered.

In that case your only options would be:

- Getting legal help with that bs (seriously, breaking a screen (probably cable) during battery replacement is... Bad), but that can be pricey

- Buckle up and pay the money

- Double down and get in touch with Staples management 

- Do the repair of the screen yourself, after diagnosing the issue.

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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24 minutes ago, minibois said:

In that case your only options would be:

- Getting legal help with that bs (seriously, breaking a screen (probably cable) during battery replacement is... Bad), but that can be pricey

- Buckle up and pay the money

- Double down and get in touch with Staples management 

- Do the repair of the screen yourself, after diagnosing the issue.

Do you think that I would be able to trade this in to a Apple Store for a new phone. Everything works just that the screen has a malfunction

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2 minutes ago, Helpme123 said:

Do you think that I would be able to trade this in to a Apple Store for a new phone. Everything works just that the screen has a malfunction

I still don't know what device we're talking about and I doubt Apple will take in broken hardware

"We're all in this together, might as well be friends" Tom, Toonami.

 

mini eLiXiVy: my open source 65% mechanical PCB, a build log, PCB anatomy and discussing open source licenses: https://linustechtips.com/topic/1366493-elixivy-a-65-mechanical-keyboard-build-log-pcb-anatomy-and-how-i-open-sourced-this-project/

 

mini_cardboard: a 4% keyboard build log and how keyboards work: https://linustechtips.com/topic/1328547-mini_cardboard-a-4-keyboard-build-log-and-how-keyboards-work/

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36 minutes ago, Helpme123 said:

Do you think that I would be able to trade this in to a Apple Store for a new phone. Everything works just that the screen has a malfunction

Yeah it would have to be a REALLY nice laptop that's in really good shape for you to even have a chance of Apple giving you a new phone for it.

 

 

What laptop is it?

Quote me to see my reply!

SPECS:

CPU: Ryzen 7 3700X Motherboard: MSI B450-A Pro Max RAM: 32GB I forget GPU: MSI Vega 56 Storage: 256GB NVMe boot, 512GB Samsung 850 Pro, 1TB WD Blue SSD, 1TB WD Blue HDD PSU: Inwin P85 850w Case: Fractal Design Define C Cooling: Stock for CPU, be quiet! case fans, Morpheus Vega w/ be quiet! Pure Wings 2 for GPU Monitor: 3x Thinkvision P24Q on a Steelcase Eyesite triple monitor stand Mouse: Logitech MX Master 3 Keyboard: Focus FK-9000 (heavily modded) Mousepad: Aliexpress cat special Headphones:  Sennheiser HD598SE and Sony Linkbuds

 

🏳️‍🌈

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