RX 5700 XT

[Does it matter]

Hello I decided to buy a Sapphire nitro + 5700xt a couple of weeks ago, and I'm having trouble getting randomly a black screen while I'm in the game or browsing i can hear background noise but i can't do anything the only solution is to restart my pc Then everything works ok, until after 20m-1h the same thing happens again and I have to restart the PC all the time, I get very annoyed while I'm in a game and it happens to me, since I bought the graphic I must be 3 times Upgraded to the latest AMD graphics drivers, but the problem didn't resolve, whatever I do black screen will always appear, I've tried to reinstall Windows 10 with all the latest drivers, and again everything happens. I wonder if this is the driver's problem or my card, any help would be great. anyone have the same or similar problems?

[Slottr]

Probably not worth your time, but try using DDU and then reinstalling drivers

 

What's your full system spec?

[xAcid9]

Did you connect it using a single power cable?

[Does it matter]

35 minutes ago, Slottr said:

Probably not worth your time, but try using DDU and then reinstalling drivers

 

What's your full system spec?

Dude I reinstalled windows with all latest drivers and updates 3 times nothing work, why should I use ddu

Ryzen 2600x

B450F strix gaming MB

Evga G1 750w

16gb Gskill ram

[Does it matter]

35 minutes ago, xAcid9 said:

Did you connect it using a single power cable?

No it's 2x8pin

[xAcid9]

28 minutes ago, Does it matter said:

No it's 2x8pin

Is it come from a single cable?

 

What is your PSU model btw?

[Does it matter]

8 minutes ago, xAcid9 said:

Is it come from single cable?

 

What is your PSU model btw?

No evga G1 750w

[Slottr]

26 minutes ago, Does it matter said:

Dude I reinstalled windows with all latest drivers and updates 3 times nothing work, why should I use ddu

Ryzen 2600x

B450F strix gaming MB

Evga G1 750w

16gb Gskill ram

Yeesh, just gave an option to try

 

Try a different PCIe slot. Do you have any other gpus you can test? Or another PC to put the 5700 in?

[Does it matter]

6 minutes ago, Slottr said:

Yeesh, just gave an option to try

 

Try a different PCIe slot. Do you have any other gpus you can test? Or another PC to put the 5700 in?

Before this gpu i was playing on Rx 580 and never have any problem, then I buy Rx 5700 xt 2 week ago and i AM so pissed

[Slottr]

Just now, Does it matter said:

Before this gpu i was playing on Rx 580 and never have any problem, then I buy Rx 5700 xt 2 week ago and i AM so pissed

Probably just the gpu then. File an RMA

[Does it matter]

6 minutes ago, Slottr said:

Probably just the gpu then. File an RMA

Yeah probably but maybe is amd drivers but i can't find anyone with same issue here, I know Rx 5700 xt have a lot bugs with drivers, idk are they fix all problems.

[Mark Kaine]

1 hour ago, Does it matter said:

i AMD so pissed

Jokes aside... 

 

That card has known driver issues despite being very popular on message boards and YouTube and the like, I don't think it's a good buy precisely because of the actual support / driver issues it has. 

 

I know,  it doesn't help when I say that... much... Well maybe you could try install a previous driver somehow,  otherwise I'd RMA honestly. 

 

 

PS: also as already said,  if you decide to try another driver, use DDU *in safe mode* before,  it does help sometimes with these problems as your installed drivers don't get actually fully removed by the installer software and as such may cause conflicts 

[nhess]

Hey man don’t try this until someone else backs it up but I heard if you change your pcie slot settings in your bios from auto to gen 3 it fixes this. To be fair I tried this and it didn’t fix my similar issue and I had to reset all my bios settings to undo it. I have heard it works for other people. I get periodic black screens but not very often