Help finding an email and IP

[MoonMoon]

First of all, I don't know if it's allowed here or not, if it isn't I'll remove.

A few days ago I saw that I was charged for a HiFi family subscription on Tidal. I do have an account there but no subscription, I was testing which one is better for me.

Someone got in my account, and bought using my credit card. They have a no refund policy, and I'm trying to work my way with it.

Talking with the support I got all the IPs that accessed my account, 4 in total, 2 I recognize as my own, and 2 identical, one it's an iPhone the other a Fire TV.

The person, got into my account, bought a family subscription, and added his own email as family member.

 

So in short I have an IP and an email of someone who got into my account and I want to make him/her regret.

I'm working on with support trying to find more info about the person.

 

 

It is not about the money, it's about the message.

 

 

Any help is welcome.

 

 

Have a nice day/evening/night.

[WkdPaul]

19 minutes ago, MoonMoon said:

So in short I have an IP and an email of someone who got into my account and I want to make him/her regret.

Sorry, we can't help with that.

 

The only thing we can do is to tell you to do a charge back with your credit card, and contact the police, but they usually don't care about these types of crimes.